BlackBerry Smartphones on device backup APP?

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• My 9800 torch blackBerry smartphones is not install apps and I can't set up my gmail account

  Please help me I download apps on my torch 9800 help bb world bt it dosent install on my fone, as he tells me that there was a problem installin the application please try again later... even if I try to download outside bbworld it tells me failed to download... on the configuration of e-mail d it always tell me 'address incorrect email or password'... Please help me

  OK, I can't say enough. But I'm like described KB as a lack of policy is NOT what you have, which means that you have a COMPUTER policy on your device. It's just weird because I've never seen a COMPUTER policy like what you describe, but then of course I have not seen anyone.

  So, I think (it's more than that, actually) is that you do indeed have a policy COMPUTER on your device that may well be the reason for the failure of the installation, you encounter.

  If it's a working or otherwise associated with certain BES service device, then you need to talk to anyone who provides the BES service on your problem... they control what is the it policy.

  If this is not a working device and/or you do not subscribe to any service of BES-level from anyone, then the conjecture is that you have received this camera as previously used, and the previous owner didn't properly clean the it policy, leaving you with a latent policy causing you these problems. To remedy this situation, you must make sure you have a full backup, according to the link in my sig auto on my posts. Then proceed you to this:

  • Article ID: KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

  Once finished, your device will be like new again, with nothing on it... No. data, no added applications, etc. If you continue to restore the backup, do not forget that you DO NOT make a simple full restore... restore instead, only those databases that you need (e.g., contacts, calendar, etc.) and more precisely to avoid any database that have nothing to do with BES, business, political, etc. If you restore that contains the it policy, it he will dutifully restore your BB and you will be right where you are now.

  Good luck!

• BlackBerry smartphones need HELP with App

  Hi all

  I just bought a new BB 9800 and want to install app etc. of the Chinese language on the phone

  But when I go to the section of the Desktop Software Applications, it shows all the application on my phone

  Here is the screenshot

  [IMG] http://i677.Photobucket.com/albums/vv136/herschelx/BlackberryTorch9800.jpg [line]

  

  Don't know why, it does show that 2 additional applications.

  It works fine when I use my old 9700. Maybe I need to do some settings on the phone?

  [IMG] http://i677.Photobucket.com/albums/vv136/herschelx/Blackberry9700.jpg [line]

  

  Thx for the help

  Hello and welcome to the community!

  You must uninstall all packages of BB device software from your PC. Then, install the exact OS that this BB is running on your PC:

  • KB23393 How to check the model number and the version of the BlackBerry device software on a BlackBerry smartphone

  If this OS package comes from one carrier other carrier for which your BB was built, then remove, on your PC, all copies of the SELLER. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  Then, when you run the Desktop software then connect this BB, appropriate things should appear in the AppLoader screen for her (note that, if you connect that to other BB currently displayed correctly, it does display properly since the Desktop software is substituted by the installed PC, the package of BB OS).

  Good luck!

• Encryption of blackBerry Smartphones memory devices does not turn off

  I want to use blackberry protect but since I got my phone there a small lock next to the checkbox to disable encryption so I can't turn it off. I upraged to os7.1, but the problem remains. Can someone help me?

  Hello and welcome to the community!

  I'm not sure about the correlation between the encryption and the BB Protect... you jumped from one to another at whiplash speed in your post... do not understand.

  But, nevertheless, if encryption is active and locked, then the most likely answer is that your device has a COMPUTER Board policy that requires encryption is active. You can check the existence of a COMPUTER policy via this method:

  • KB30076 How to check for an it on a BlackBerry smartphone policy

  If you're on BES through your company or otherwise, you have to stop now and talk to your BES admins, because they are in control of it on your device policy.

  If you are not on BES, then somehow you got a device that once stood on BES, and who gave you sanitized it not properly before give you the device. You can now clean, but it will be totally destructive. Therefore, please begin by reviewing the Backup link in my sig auto on this post and make sure you have a full and complete backup.

  Once you have a backup, you can do this to clean your BB of the it policy:

  • KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

  Subsequently, when you restore, DO NOT make a full restore... rather just do a selective restore of the databases you need (e.g., contacts, calendar, messages, etc.) and more precisely to avoid any database that have nothing to with COMPUTER policy, business, etc.. If you restore those, they will dutifully restore COMPUTER policy and you will be right back where you started.

  Good luck!

• 9380 blackBerry smartphones cannot start the App World after the operating system upgrade + card

  Hello

  my camera 9380 worked perfect when I bought it.

  Then I upgraded OS to v7.0.0.513 to 7.1.0.366-> BBM did not work

  So I drove back and re-installed 7.0->

  (1) maps: "error at startup net_rim_bb_maps: class 'net.rim.device.api.lbs.maps.ui.ManeuverFiled' not found.

  (2) BB App World must be closed

  any help?

  THX

  Hello and welcome to the community!

  I'm sorry, but the errors you posted seem somewhat independent... so I need clarification please:

  Gbassi wrote:

  Then I upgraded OS to v7.0.0.513 to 7.1.0.366-> BBM did not work

  Unfortunately, "did not work" is not really diagnosable. What, exactly, have you tried? What, exactly, happened every step of what you tried?

  Gbassi wrote:

  So I drove back and re-installed 7.0->

  (1) maps: "error at startup net_rim_bb_maps: class 'net.rim.device.api.lbs.maps.ui.ManeuverFiled' not found.

  (2) BB App World must be closed

  I do not see how these two errors are related to the first, you were trying to throw the maps app when it appeared? For the second, which came with the maps app? Or is separate #2 and lies somewhere in the process by using your AppWorld? Complete step by step of what you try, with a full explanation of what is happening at each stage, including the full text of all error messages, is essential to understand your situation and if all goes well to guide. Otherwise, we have to guess...

  So I guess. My guess is that, once you upgrade to 7.1, you don't have to perform a few extra steps to ensure that all services were properly enabled on your BB. Here are the steps. I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! You can try these few points in your process... either now (on 7.0.0.513) or after you re - try to upgrade to 7.1.0.366.

  Good luck!

• BlackBerry Blackberry Smartphones will not allow apps to connect to internet.

  Hey!

  I have the 9000 "BOLD", and I have installed Whatsapp on it,

  Start of my phone, I get the message: "the Whatsapp application attempted to open an external connection, which is not allowed by your policy."

  I tried to change the permissions to Whatsapp, but some of them are grey (those that are grayed out are: network, Internet Server, input simulation, browser filtering and security reset of the counter)

  Does anyone know how to fix this?

  Hello

  So I think there is a strategy IT already enabled on your device which does not enable these features, so solve your problem first make a backup of your device using Desktop software or refer to this Article How to backup your BlackBerry  

   

  Once you have your backup follow this Knowledge Base and put it back to factory setting, it will disable or delete any policy within your device:

   

  KB31291  :   How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

   

  After a reset using your BlackBerry ID and for restoring your backup, choose a selective restore. Restore only your Contacts, calendar, etc. do not perform a full restore otherwise these COMPUTER strategies that you deleted can re-partner and you must perform these steps again. Do not restore any application, install a fresh copies of each world of BlackBerry.

  Try it and tell us.

   

• BlackBerry smartphones Add Contact Pro app - download problem

  Hi all

  I have the BB 8520 curve. Last week I bought 'Add Contact Pro' on Blackberry app World. After purchase and during the download I received an error and stopped the whole process. The app didn't download. I sent mail to the developer app three times but no response.

  Can someone help me on how to download again (I did purchase)?

  Thank you

  Atomleaf

  Hello and welcome to the community!

  I suggest that you clear the cache of the AppWorld application.

  For legacy devices (pre-BB10):

  1. open the App World

  2. go to my world

  3. follow one (and only one!) of these steps:

  3. for the BB keyboard-oriented - hold down the ALT key and press on, in the sequence R, then S, then T

  3B. for touch screen only BBs - hold the num-lock (! 123 button) so that it hangs and then press on, in the sequence 3, then 4, then)

  3 c for the most recent (e, g., OS6 and 7) BB s, see this KB:

  • KB24714 How to clear the cache of BlackBerry App World

  4 AppWorld must close.

  5. If your BB locks after issuing clear cache, do a battery pull reboot

  6. return to AppWorld/MyWorld (it can be slow, while it re - sync). .

  If (4) stage arrives not as described, then the empty the cache failed.

  For BB10 devices:

  • KB33818 Applications in BlackBerry World are stuck in a State facility and cannot be cancelled or removed from the download list

  After the empty Cache, then to re - install the app, please see this KB:

  • KB17625 How to install or transfer has already purchased apps from BlackBerry App World for BlackBerry smartphone

  Good luck and let us know!

• BlackBerry Smartphones looking for backup file BlackBerry IPD Category Descriptions

  Hello world

  For the life of me. I can't seem to find the list of category descriptions listed in a *. IPD backup file.

  What I basically want to do, is to isolate the sound patterns (alerts) and * NOT * have the backup file wipe out the original default patterns that are loaded with a clean installation of the BlackBerry Device Software.  Also, that the list description would come very handy for future restorations!

  Thanks in advance to anyone who can point me in the right direction.

  Thank you!

  Bobby Kidd

  Hi and welcome to the Forums!

  Hmmm... Category descriptions... I'm not quite positive which is... maybe it's databases? If so, here's a knockout that lists those:

  • KB03974 List of all databases on the BlackBerry smartphone

  I'm guessing that your tent a selective restore of certain databases rather than restore complete. What happens, however, is the replacement of the complete database indeed... regardless of the database that is located on the device is is replaced by what is in the IPD file. For some databases, there are tricks to merge the data that can be undertaken - for most messages, calendar, contacts and tasks... 'the organizer' standard databases, but I don't know the method to merge the databases of configuration (as well as alert profiles).

  Good luck!

• BlackBerry Smartphones unable to download apps

  Hello world...

  I have a little unusual problem, I can NOT download any application from Blackberry App World.

  When I select any application and 'click' 'Download' I wonder to accept 'Blackberry App World Blackberry payment Service additive to the Blackberry ID' and after accepting that I see "Please wait" icon for a few seconds, but after that nothing happens at all. "

  What should I do?

  Help, please

  Hello and welcome to the community!

  Here's a knockout who deals with this error:

  • KB24200 Screen loops when BlackBerry ID or PayPal authentication is verified in BlackBerry App World storefront on the BlackBerry smartphone

  I hope that it contains something useful.

  Good luck and let us know!

• Message from blackBerry Smartphones: MTP Device Mode is enabled on

  I just did a hard reset (remove battery) on my Storm2 9550.  When it finished start, I started the Desktop software and connected the phone via the USB port.  I received the following message:

  This Blackberry device using a connection of the PSG.  Some features of media for your device mass storage mode, which interrupts all active media transfer protocol (MTP) connections.  You want to mass storage mode?

  I don't know exactly what that means or if I should answer 'Yes' or 'no '.  (I had a bit of luck you are looking for this particular online message).

  The BlackBerry Storm smartphone can connect to a computer in one of the following ways:

  • USB mass storage mode
  • Media Transfer Protocol (MTP)

  MTP allows a BlackBerry smartphone user transfer media files between a computer and a BlackBerry smartphone and provides support for multimedia files that have specific requirements, such as restrictions associated with the management of digital rights (DRM) technologies.

  A BlackBerry smartphone appears as a Portable device in my computer when connected to the computer using the PSG. It does not appear in the devices with removable storage section and has not assigned a drive letter.

• BlackBerry smartphone how to install apps on my bb

  I know it's a pretty stupid question, but I am trying to install a new app on my storm. 'S called it stormslider. Stormslider

  I downloaded the file and the file type is a .jad file when I go to my bb Desktop Manager and try to add the application, it does not appear to recognize it. I opened the application loader it shows my apps that I have already installed before. But when I click on browse to click on the app it recoginzes only files with a type of file .ali .alx files. If I do something wrong? I'm so lost.

  Thank you.

  There are 3 important files for installation on a BlackBerry smartphone:

  1. the *.cod file. It contains the application and the application's resources.

  2. the *.jad file, it is necessary when you install *.cod via the internet connection.

  3. the file * .alx, it is necessary when you install an application via the Desktop Manager.

  So there must always be a file *.jad *.cod or a *.cod and *.alx together. When you install an application via the Desktop Manager, make sure that the *.cod and the *.alx file are in the same folder.

  -Fabian

• BlackBerry Smartphones cannot find Facebook app!

  I have downloaded Facebook app, it seems App World but cannot use, please help.

  peterbutler265 wrote:

  No.

  So it is not even bad, you can't use Facebook for BlackBerry with the BlackBerry data Plan and the app will not appear until the permit with data plan service directories.

  I'm sorry.

• BlackBerry Protect Blackberry Smartphones - no device on the website

  Hello, I had a problem with the BB protect for P 9981.

  I put in place to protect my blackberry phone and did many backups, but when I have access to the site to protect online, no device is displayed. I tried to uninstall and reinstall the app on my BB, and did backup again... nothing.

  I don't have Bes. and th ephone has never been used in business.  .

  What can I do?

  So I contacted Blackberry to do this and it took them a few weeks, but they finally managed to solve this problem for me. I had this problem with several bbid. Still not sure what caused it but happy to say the Blackberry customer service has been able to solve this problem.

• BlackBerry smartphones can not install apps in App World

  I recently changed my Blackberry ID email address via a web browser on my PC.  Changes, updates on my Torch 9850 and my Playbook.  I am able to connect on the site of Blackberry ID and my email address is confirmed.  I can't even change my password Blackberry ID of my devices.

  When you try to install an application on the Playbook, I get the following error:

  "Setup error: [0003-0006] there was a problem during the installation."  Please try again. »

  On the Torch 9850, I can not install applications or even open up My World.  I get the following error:

  "Blackberry App World is had problems connecting to the server Blackberry App World.  Check your network connections, and then try again. »

  It has been several days since this occurring began.  I stopped by a corporate Verizon store on 2/26 and they seemed to think it was a question of RIM, but they don't seem to know much about Blackberry.

  All the threads I found point to problems with the Blackberry ID, but mine seems to go well.

  Does anyone have a solution?  Thank you.

  Troubleshooting further with the support of the RIM has solved my problem.  Here are the steps I took to solve:

  1. Change my Blackberry ID email address to the address of origin of my flashlight.  I then have full access to App World through the torch, Playbook, and web browser.
  2. Created a new Blackberry ID with my new email address to confirm without isue with this address.  I was able to connect via the browser with the new account.
  3. I deleted the new Blackberry ID using the link in the email they sent me.
  4. Change my Blackberry ID email address to the new e-mail address using my flashlight.  The change has been accepted and spread to the Playbook.

  I now have the new email address associated with my old ID and access of all devices.

  Support said it should work the first time, even from the browser, and they will continue to try to reproduce the problem on their end.

  If you have similar questions experiences, try the execution of all changes since the phone.

• BlackBerry smartphones can I buy apps using my debit card?

  Hello

  My post is this postdouble.

  I am trying to buy a few apps through app world. I have the paypal account, but every time I try to buy something. I get this error:

  your transaction has not been processed. Please try your purchase again. (Error Id: 30261)

   

  I found this post that explains how to fix at the top of the error. I'll try that later because I have something to say in this post.

  what I'm trying to ask in this post, that's why can't buy apps using my debit card? I see that two options are credit cards and Paypal. It's honestly very few options for a device management company wide world like Blackberry.

  I live in India and honestly, there are several features of Blackberry that make me say WTF.. ?

  I'll list some of these features WTF here:

  1. Low autonomy (1230 mAh) - honestly, making mobile a little thicker for a good battery life would have been better.
  2. Cannot use my internet network, which is cheap, on my Mobile.
  3. Even though I have BIS, that the internet can't access my laptop. I need to have more internet network also.
  4. Only two options to purchase an app that is, credit card or paypal. What happens to users who do not have both? (if you guys decided to have your customers simply rich Fellows don't launch then at the market of the middle class of the population).

  Man, I'm really * beep * off... I don't even know that to say this... my friends just listen and laugh.

  Please tell me if I can buy debit cards or not?

  PS: In addition to the features above of WTF, I love my torch BB 9860 because of its design and of course the motion detector. Many times it is run out of battery and I saw this mobile Virgin displayed to feel the beautiful design. (Waiting for an update soon to fix the bug of battery life)

  Payment for app purchases depends on several factors, very few of them controlled by BlackBerry. If BlackBerry had his way, you would be able to walk into your local convenience store and buy an app with money. Many factors, including government restrictions, decide how you can pay.

  For example, here in the Canada I can put an app purchase directly on my monthly bill of the cell with my carrier, Rogers. This is because BlackBerry offers this service to the Canada, approved by the Government and Rogers supports. As I said, if BlackBerry could do that for all carriers in the world, he would.

  I hope that clarifies things for you.