BlackBerry Smartphones * or # when a phone call is not recognized

Need help!

Sometimes, when I am on a call and asks me to enter my account number, and then press the book, I enter my account number and then press [alt] [Q]. However, it is not to recognize the # sound being pressed. Some companies will let you just enter the number of account and then assumes that you have completed, but I came across one who keeps asking me to enter the account number, and then press the book.

I also have the same question when I call my home phone and I need to support on * to access my voicemail. I press [alt] [A], and it keeps telling me that I entered an invalid option.

I would appreciate any suggestions or messages.

Thanks in advance

Press on the * /A key, with NO pressure on the ALT key.

Tags: BlackBerry Smartphones

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