BlackBerry Smartphones Q10 Wipe

Similar Questions

• BlackBerry smartphone security wipe with any BIS - bbm

  Hi guys, I've changed my blackberry for an iphone, so I cancelled my BIS and changed my tarrif plan towards an iphone one. I removed the SIM card, so the phone says insert sim card and SOS signal. I then went through and deleted my bbm contacts after it made a complete security wipe, and I came back to the blackberry. It went well and everything was clear.

  But a couple of my friends said im still on BBM out there but when contact lists they me message that they get an 'X' red beside the message were it should be a D or R. I was wondering how I'm still on lists here if I deleted all the and safety wiped? Is it because I did it when there was no ENCORE for the blackberry could not send data on the servers of remove me contacts? If so what will happen when the next person gets my phone and BIS it will automatically synchronize what I did and remove me from my friends BBM?

  Help, please

  Thank you

  Right, red x means that the message has not been sent because the contact does not exist. If she sent the message, the friend would simply see a message sent without D or R beside the message. If the messages have been received by the other device, it would show a D as delivered, but of course the message is not delivered to your old BlackBerry.

• BlackBerry smartphone security wipe Blackberry Playbook

  I had to change my service provider on my Playbook and by doing a search on the Blackberry site instructions should I do a security wipe. What he didn't tell me, was it clears everything. He deleted all my photos and my Kobo library. I am able to get the Kobo library, but how to get back the images?

  If you did not have a backup first your data is gone. You did it first a backup?

• BlackBerry smartphone security wipe on bb curve 8520

  Hello everyone, I had a question about the erasure of BlackBerry security.

  I wonder if during the erasure of security ('emails, conctats etc.' and 'user installed applications' checkboxes checked) my sms messages will be deleted...

  I have to take my camera to a friend, do you find security secure erase?

  Yes, security wipe is the sure way to rid your system of all it's data. Do not remove the installed user applications as the wipe will erase the data in applications, but not applications. However, you can delete the user installed applications if you wish.

• Recovery of blackBerry Smartphones to wipe it accidental loss of data

  I use a Blackberry Bold 9700 with corporate email server.    Company applies a window 5 minutes before the beginning of password.

  Today I took out my phone and there is no password entry, but my contacts and a phone log is empty, I can not access the SMS, MMS messages and my work emails all say

  My hypothesis is that I somehow "seizure Pocket" 10 bad passwords and caused a security wipe.

  I reported this to my company and they told me to activate the corporate email server once again and gave me an activation code.    I entered my work email and the code and selected activate.  Then, I get a white screen.   Its been about an hour, so I think that something does not work.

  I noticed that there is a place for a "the activation server address" in the "activation code".     Is this something that I need to get the company?    I see that in the original activitation ticket all they gave me was the activation code.

  suggestions?

  Hi and welcome to the Forums!

  You may or may not need... see this KB:

  •  KB14449 What is the scope of the activation server address

  What I suggest is that work you with your BES admins because they are they really in control. You can wipe your BB again and then re - try activation.

  Good luck!

• BlackBerry smartphone security Wipe details?

  Hello

  I do a security wipe of the only Email/Contacts.

  This will remove my photos stored in the phone memory?

  Thank you!

  Hello!

  If you select only Contacts Emails safe wipe, then it will not delete your photos.

  I hope that solves your problem!

  If your problem has been resolved then would you be asked to click 'Like' and accept as a 'Solution' that other advisors is not invest more of their time on this Message.

  Thank you.

• BlackBerry Smartphones phone Wipe

  Hello! Recently wiped my phone and since then I could not save my email accounts... the advice or suggestions on what to do?

  You are having trouble accessing the configuration of e-mail icon?  If this is the case, type www.blackberry.com/integrate into your phone's browser.

  If this isn't what you were talking about, thanks for posting back with precision.

• BlackBerry smartphone security wipe, lack of features

  Hi people,

  Has just been given a Curve 8520 by my son, lucky me. When he gave it to me, he had all of its parameters to another network and wifi. So I thought it would be easier to do a thorough cleaning and start a new one.

  However, since doing so I have no e-mail setup and no option to update software or wifi. "" I tried to download the new software, but it happens in the ' Check for updates screen "and goes no further. I have to close and restart the computer. I left it running for more than 3 hours thinking that it can work, but nothing helped. I tried with the desktop running and without, with and without sim card software.

  Someone has any ideas

  Hello

  It is also likely that these features are absent because the device must be connected to the BlackBerry network.  Go to Options > Advanced Options > host Routing Tables, press the BB Menu key and select Save now.  Who will be re - register your device on the network BlackBerry and should download the necessary info to get your device will.  Be aware that you will have a BlackBerry data plan on your device to do this, so be sure that it is set up in advance.  If this is not the case, contact your carrier to do it for you.

  Once this is done, you may also send your service books.  The steps above should display your e-mail settings, and once it goes to the e-mail settings, connect to BIS (if necessary), press the BB Menu key and select Service books.  You can then return your Service books.

  Note: If this still does not work, you may need to reload the OS.  If you must go this route try the procedure described here:

  http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...

  You should get operational!

• BlackBerry smartphone security Wipe / criteria

  Hey I have a Curve 8530 and get a replacement phone due the malfuntioning charging system. I bought new so I get a new device to return through security.

  QUESTION: Can I do a security wipe to remove my data without erasing the images and ringtones on my micro memory card? I use the same card and don't want not to lose the most valuable battery due to download music and ringtones cell and would just save my photos...

  THANK YOU ALL

  Yes Sir... Helps a lot... Thank you again...

• BlackBerry smartphone security Wipe and Simm card

  If I do a wipe secturity, but do not check 'media card', it will always wipe the contacts in my simm card?

  Do I have to remove the simm first card and then perform the wipe (will I be able to do)?

  Thank you.

  wipe does not affect the SIM card

• BlackBerry Smartphones Blackberry to take apart and put back together.

  No, I don't mean remove the physical device.

  My company (finally) made me a Blackberry (Bold 9650) so I could learn to do things like it backup, restore and so immediately and (better) to provide technical support for others.

  So, I would like to know:

  1. how to back up my Blackberry?

  I have e-mails, contacts and appointments calendar and your Internet favorites.

  Would I need (as I believe...) to connect the device to a computer via a USB cable and somehow save these items on the computer?

  Is it a synchronization for this software?

  2 restoration

  I guess I want to reverse the process above.

  3 secure wipe

  Some time ago, in another section, I was told that it would probably be necessary, if a Blackberry into a movement of one BES/BPS server to another, to wipe the device and then turn it back on.

  Wipe the unit would, I guess, delete the personal data, hence the master back to the top and restore operations.

  What a wipe erases exactly (and what don't we not delete)?

  4. What is (re) activation after a wipe?

  Wiping the Blackberry does include eliminating the activation information (I guess for that), it seems that I have to reactivate with my ISP (Verizon, in my case), correct?

  Now, I won't do this 3 times a week, every week, but can I reactivate my Blackberry as I want? I just call Verizon like I did at the beginning?

  Hello

  Yes, the subject line is a little off the mark! I'm afraid that some people may not even venture into your thread accordingly. However...

  mwerner wrote:

  1. how to back up my Blackberry?

  2 restoration

  • KB23680 How to back up and restore data from smartphone BlackBerry using BlackBerry Desktop Software6.0
  • http://us.BlackBerry.com/apps-software/desktop/
  • KB12268 Supported by BlackBerry Desktop Software for synchronization applications
  • KB17022 How to set up BlackBerry Desktop Manager synchronization settings

  mwerner wrote:

  3 secure wipe

  Some time ago, in another section, I was told that it would probably be necessary, if a Blackberry into a movement of one BES/BPS server to another, to wipe the device and then turn it back on.

  Wipe the unit would, I guess, delete the personal data, hence the master back to the top and restore operations.

  What a wipe erases exactly (and what don't we not delete)?

  Hmmm... I'm not sure on the migration of one BES to the other, but I know that a WIPE has no effect on the it policy. I don't know if the migration to an another BES replaces the policy of IT or not. Nevertheless:

  • KB14058 How to delete all data and applications from BlackBerry smartphone using wipe Handheld
  • KB16307 Actions performed by the BlackBerry smartphone during the removal of the user stored and application data
  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/remove-it-policy-from-personal-PHO...

  mwerner wrote:

  4. What is (re) activation after a wipe?

  Wiping the Blackberry does include eliminating the activation information (I guess for that), it seems that I have to reactivate with my ISP (Verizon, in my case), correct?

  Now, I won't do this 3 times a week, every week, but can I reactivate my Blackberry as I want? I just call Verizon like I did at the beginning?

  Reactivation as with the carrier. For the Association, is a lack of prejudice no-fault to reactivate with them. Simply dial * 228 and select Option 1 (then again and select Option 2). You don't really have to call and talk to them because your BB is fully registered on their network the first time you activate... on CDMA networks, there is much more "hardcoded" into the network (where the greatest difficulty taking CDMA devices and use them on another CDMA network).

  I hope this helps!

• Wipe data security blackBerry Smartphones - how to restore the mail application?

  Feature: BB Torch 9800.

  Provider: t-mobile.

  I had problems with my gmail set up.  I could not send / receive.  Message "blocked service."

  I did a Wipe of security under option.  Now, my Mail app icon is gone.

  If I go into setup - mail accounts, I see the Internet mail option.  It asks me to enter the account of the company, I do not agree.

  1. how to restore the Mail app?

  2. is it possible to do a hard reset of the device to factory default as a new phone?

  3. wonder if I can use this BB torch for email via Wifi only (not the cell provider data service) as an iPod Touch?

  Thanks for your help!

  Hello and welcome to the community!

  email_dc wrote:

  1. how to restore the Mail app?

  With a strong carrier network (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... Please wait just before moving on to the next step):

  1) register HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  2) Remove and return Service books

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  3) restart

  • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot-~ 5 minutes...
  • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you should contact your mobile provider for formal support.

  email_dc wrote:

  1.

  2. is it possible to do a hard reset of the device to factory default as a new phone?

  There are several methods (which, BTW, no I believe to be useful to your situation):

  • KB16307 Actions performed by the BlackBerry smartphone during the removal of the user stored and application data
  • KB14058 How to delete all data and applications in the smartphone BlackBerry using the security option wipe
  • KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings
  • KB29847 How to charge a BlackBerry smartphone without using the BlackBerry Desktop Software

  email_dc wrote:

  1.

  2.

  3. wonder if I can use this BB torch for email via Wifi only (not the cell provider data service) as an iPod Touch?

  N ° of BB devices lack a complete email client on them. Instead, they depend on the BIS service to provide messaging functionality. BIS is active when you have also listed Internet/personal email where you currently see only Enterprise. All services of BIS, are sent to the device via data carrier network... contact them are therefore the right approach to discover why their network is no longer to deliver to you the services that you pay for.

  Good luck and let us know!

• BlackBerry Smartphones BlackBerry 9900 sending does not BBM Z10 and Q10

  Most of my colleagues use Q10 BB or BB Z10 and I have BB bold 9900, but I can't send them BBM I can receive their BBM. Help, please!

  Hello

  Thanks for the confirmation!

  Regarding your question, there is already a Knowledge Base article that is associated with this error:

  KB34245 : A checkbox, and then a red x appears when a BlackBerry smartphone running BlackBerry Device Software 5.0 or BlackBerry 6 to 7 sends a message to a smartphone BlackBerry 10 via BlackBerry Messenger 7.0.1.23

   

  In my opinion # Workaround seems to be a little hard.  So I prefer you should first try to reinstall the BlackBerry Messenger application and see if it helps with your current problem.

  To make your homescreen go to Options > device > application > locate and delete BlackBerry Messenger from this list.

  KB10040 : How to view or delete the application installed on a blackberry smartphone

   

  Deleted once perform a battery pull reboot by removing the battery while your device is turned on, wait a min. and then reinsert this return.

  Finally, after the reboot, use your BlackBerry browser and go to www.blackberry.com/bbmdownload and download the most recent version available. After installation, restart your device once more, connecting with your BlackBerry ID and check if you are able to send BBM to one of these devices.

  Please try it and let us know of your progress.

• BlackBerry Smartphones do a security wipe and now cannot set up my email!

  Hello

  I did a security wipe on my Blackberry Bold 9900. I managed to restore everything, however I can't seem to configure my email address (which is a Yahoo address). I get the error message that it has not been possible to connect to the server.

  I also raise a problem with my BBM, I am able to send messages, but can't send any to me. This problem also comes after clearing security.

  Everything worked fine prior to clearing security.

  Concerning

  Imran

  Hello and welcome to the community!

  After an update, I still propose that the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network

  (2) Service reference books

  • KB02830 Send the directories for the BlackBerry Internet Service

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you must seek formal support from your mobile service provider.

  Good luck!

• Pls Help blackBerry smartphones! 9900 pings and bbm normal message do not produce Z10 and Q10.

  I need some serious help here as soon as possible, I can't reach all my friends with Q10 and Z10 by bbm normal message on my 9900... It will always bring X nothing I try to send them a message bbm nomal and Pings. I will receive their own message, but my own come deliver it to them, I will also see their updates of the pm and the will to see mine too.  Pls help me.

  Hello tooblackish

  Welcome to the Forums of the BlackBerry Support

  Sorry for the trouble, but I noticed this same problem with few other users, who could not send pings to any BlackBerry 10 there BlackBerry 7 devices.

  To solve your problem, I suggest to re-install BlackBerry Messenger!  To do this on your homescreen go to Options > device > application > locate and remove BlackBerry Messenger from there. After deleting to do a battery pull reboot as this device powered on remove the battery wait a min. then reinsert back.

  KB10040  : How to display or remove installed application on a blackberry smartphone   

   

  Finally, after the reboot, use your BlackBerry browser and go to www.blackberry.com/bbmdownload and download the latest available for your phone model. If device reboot prompt do then sign in with your ID BlackBerry even.

  Try it and tell us how it goes.

  _______________________________________________

  Please note:

  If you encounter BBM7 or higher then your BBM Contacts are integrated into your BlackBerry ID after installation when you log in with your BlackBerry ID Contacts is restored back, but if you experience any previous Kathy then first make a backup local, you can save on your press card, see this KB for additional assistance

  KB20554 How to back up and restore the BlackBerry Messenger contacts list