BlackBerry Smartphones separating Enterprise Server Email from other email and messaging accounts

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• BlackBerry Smartphones silence ringtone on email and messages

  Is there a way I can turn off the ringer on all messages and mail electronics but not my sms and mms?  I do not use my email as well, but I still want it there.  I don't want it sounds because I think that its a msg text but its email only.

  Absolutely, you just need to edit and set silent to your e-mail notifications and messages.

  1. Select the profiles icon
  2. a box will appear where you can quickly choose between Loud, vibrate, quiet, normal, phone only, and outside. If you like quick-change device profiles and select the one you want and get out.
  3. If you want to change the tones assigned to the applications in the device, and then select the last option, advanced options
  (some older models and 'Advanced' OS 4.1 and below will not step - so advanced is not present go directly to step 4 below).
  4. Select the profile you want to change. (Loud, vibrate, quiet, Normal (default), phone only, Off)
  Note: on the 8100, 8800 and 8300 models: do not click on the trackball. Instead of this, click on the menu button to the left of the trackball).
  Note: The profile that is in use will tell: (active)
  5. you will now see a list of all applications that can have an assigned tone (browser, calendar, level 1 Messages, Messages ([email protected]), Messenger, MMS, phone, SMS, job ect..)
  6. Select the application you want to change the tone / notification for
  7. you can now edit the tones of the case and Holster / notifications.
  (a) select between: none, Tone, vibrate, vibrate + tone
  (b) select the range that you want to use
  (c) Select Volume (the options are mute, low, medium, high, climbing)
  (d) to select the number of beeps (the options are 1, 2, 3)
  (e) select Repeat Notification (options are None, flashing LED)
  (f) if value vibrator or vibrate + tone and select number of Vibrations (the options are 1, 2, 3)
  8. repeat a to e for each of the applications set out in number 5 above

• BlackBerry smartphones can not receive emails and browsing!

  Juice I activated my blackberry services, a few days before, I can e-mail sent through my bb, but I can't receive mails through my bb... I n don't know wat happnd! as as I do hav navigation but I cannot see the maps or vision satellite of the Earth in the navigation of bb application, its just like a blankpage!

  Hello!!

  I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • KB02830 Send the directories for the BlackBerry Internet Service

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you should talk to your provider of mobile services for formal support.

  Good luck!

• BlackBerry smartphones to separate folder Email and SMS... Help, please!

  When I choose the option to have my Email and text messages in separate folders, the default view when I open the folder is enamel. Is it possible that I can have the default view be text messages when I open the file?

  Thank you

  Nevermind I found it... If anyone is interested in how to do is choose separate SMS and Email messages in the message > Menu > options > General Options > SMS and email inboxes > separate and then save

  then

  Go to applications > select the folder that says SMS and MMS and press Menu > move > and then highlight the icon and click.

  This puts the folder on your desktop and you can move where you want from there. (also lets do you one of the convenience of the keys your text message folder)

  Hope this helps someone because I was aggravating lol.

• BlackBerry smartphones can not send emails or messages image

  I got my Blackberry about 2 weeks and everything worked very well. But, today is not send or receive picture messages or emails and I don't know why.

  Help?

  OK, here ya go...

  Try this...

  Go to OPTIONS > ADVANCED OPTIONS > APPLICATIONS > TABLE of ROUTING HOST > then press Menu (BlackBerry) > register NOW.

• BlackBerry smartphones can not receive files from other brands of phone via Bluetooth.

  Hi, I have problems with the Bluetooth on my curve 8320. I can photo Bluetooth for Sony ericsson phones and music files, but when these phones are trying, Bluetooth, these types of files for me, even after matching has been reached, and etc. entered access keys, a message will appear on their screens, saying that the "connection failed". This happened whenever all the files have been sent to me.

  Could someone help me with this? Thank you very much.

  Hi and welcome to the forums!

  Try this link:

  http://supportforums.BlackBerry.com/Rim/Board/message?board.ID=8100&message.ID=39&query.ID=80646#M39

  Please let me know if it helps!

• BlackBerry Smartphones to see limited emails and phone numbers

  It's the second time this has happen to me and don't know what I did to correct, caused much less. I see a limited number of emails even though I have others, as when you look at the last phone numbers I asked or received, I do not see everything now.

  I see that perhaps the past 12 emails received and sent, were like yesterday, I could scroll and see more than two weeks of work.

  Hope someone can send me in the right direction.

  Low Memory, probably.

  First thing? Check the file without Options > Status, what is the number to the free file?
  Now, remove the battery from your device, hold a minute, replace, and restart. What is the free file now?

  Read this: http://www.blackberryforums.com/general-blackberry-discussion/116396-managing-your-bb-memory-lost-ca...

  And this: http://www.blackberryforums.com/general-blackberry-discussion/112029-losing-call-logs-sms-emails-opt...

  Other links to read:
  http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB15345&sliceId=SAL_Pub...
  http://www.BlackBerry.com/BTSC/search.do?cmd=displayKC&docType=kc&externalId=KB14320&sliceId=SAL_Pub...
  http://www.BlackBerry.com/BTSC/dynamickc.do?externalId=KB14213&sliceId=SAL_Public&command=show&forwa...

• BlackBerry smartphones can not delete files from music device and external memory

  Hello..

  I have a problem with my blackcerry "BOLD" when I am deleting music files...

  I add music through roxio media manager and blackberry media sync.

  When I delete the music files, the file gets actually removed but its still on music from the phone.

  If I tried to read the file that does not have... because the file is deleted.

  Everyone is not how to solve this problem?

  Thanks in advance...

  Not sure if it is different on a "BOLD". Can you try to reset the unit by removing the battery for a minute and let it start up?

• BlackBerry smartphones can not open emails

  Hi - I can not open my emails this morning. Can see header, but when I try to open nothing happens. All the patches?

  Hello and welcome to the community!

  If it's for BES, then stop now and seek assistance from your BES admins.

  But if it's for BIS-based email, so with a strong carrier network signal (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... Please wait just before moving on to the next step):

  1) register HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  2) Remove and return Service books (pre-BB10 only devices)

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  3) restart

  • Pre-BB10 ONLY devices. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes.
  • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should try remove and re-add your configurations for the relevant accounts. Otherwise, you should contact your mobile provider for formal support.

  Good luck!

• BlackBerry Smartphones in place of 9700 9780 (not mine) and my emails don't go out

  Hello, if anyone can help - please... my 9780 has broken a little so I took my old friend 9700. Using the desktop software I switched phones... EVERYHING works fine expect for sending mail (I get the mail, I have a Gmail account just can not meet). and for some reason I can't open docx attachment more.

  Also, I try to access my BB account and it wont let me even though I know that the password is correct (I have reset to the first cause, I thought I was mistaken)

  Thank you!!!

  Hello and welcome to the community!

  liatshor wrote:

  My 9780 has broken a little so I took my old friend 9700. Using the desktop software I switched phones... EVERYHING works fine expect for sending mail (I get the mail, I have a Gmail account just can not meet).

  I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... ( Please wait for this before moving on to the next step) :

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should try remove and re-add your BIS configuration for these accounts. Otherwise, you should contact your mobile provider for formal support.

  liatshor wrote:

  and for some reason I can't open docx attachment more.

  What happens when you try? An error message? Something else?

  liatshor wrote:

  Also, I try to access my BB account and it wont let me even though I know that the password is correct (I have reset to the first cause, I thought I was mistaken)

  Unfortunately, just "my BB account, I can't say who the dozen or possibilities, it could be... can you elaborate?

  Thank you and let us know!

• BlackBerry Smartphones not receiving all emails

  I receive only a few e-mails from my BB 9700 to my hotmail account, if I go online and log into my hotmail it is unopened emails that have not disappeared from my BB... anyone know why?

  Hello

  There are a few possible reasons... of what you say, it seems that you use hotmail WebMail interface from your computer (as opposed to Outlook or some other desktop e-mail application, which, if used might complicate things), these KBs may apply to your situation:

  • KB13374 Delay in delivery of email to the BlackBerry smartphone
  • KB15747 E-mail message delivery is delayed due to a Windows Live Hotmail account on the BlackBerry smartphone

  I also suggest that the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... ( Please wait for this before moving on to the next step) :

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should try remove and re-add your BIS configuration for these accounts. Otherwise, you should contact your mobile provider for formal support.

  Good luck!

• BlackBerry Smartphones separate email and messages.

  I managed to separate my messages from my text messages, but my email and messages are always linked.  So when I receive and send, it appears in my e-mail folder and the folder.  Is there a way to make the emails appear only in the e-mail folder?

  You could click the message icon and then click on the BB button and select hide...

• BlackBerry Smartphones Can not put in place a personal e-mail account. I have only option to activate a company account

  Hello.  I've worked for a company and access enterprise server needed to receive e-mails from company on my Curve 9330.  When I need is more capability, I called my provider, Sprint and cancelled my plan Enterprise Server and was able to set up a personal email account.  I need to recharge the phone to the default values and now when I go in the installation program to configure a personal e-mail account I only get the option.  When I select the email icon I automatically join in a sign 'no active account' and wonder of my enterprice account activity by providing an email and a password.  I don't have these and my personal e-mail id and password do not work.  I looked through the forums and follow the suggestion which has not solved the problem.  I also called Sprint and confirmed I have more company on my account/plan, in addition to checking with my local cable/internet provider that they do not cause the issue.  I rebooted the device 3 times today and have not made any progress.  Any help would be appreciated.  Thank you.

  Hello and welcome to the community!

  With a strong carrier network (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... Please wait just before moving on to the next step):

  1) register HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  2) Remove and return Service books

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  3) restart

  • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes.
  • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should contact your mobile provider for official support... but, this time, not only ensure that BES is deleted, but the BIS (BlackBerry Internet Service) is active, this is necessary in order to have personal email accounts on your BB device (as well as many other owners of BB services).

  Good luck!

• BlackBerry Smartphones, separating the text from emails

  I have two icons, he who called messages and the other marked to my email address. When I go to the "messages" icon and open it, it shows my email inbox as when I opened the "e-mail" under the e-mail icon. Shouldn't I see my Inbox text messages, create a new message, etc... ? Thank you

  I don't know which carrier you have, but go hereand download the software and install on your computer. Once installed connect the BlackBerry to your computer with the mini USB cable, and then open the Desktop Manager. You get guest on the latest detected software and you just click on the button update now and follow the instructions in the wizard. If you do not get this prompt simply go into the Application Loader and follow the wizard.

• BlackBerry smartphones separating corporate email accounts

  I just added my work email using Blackberry Enterprise Server. It works and my email arrives in the Messages folder. When I configure my Comcast account, it shows in the Messages folder and a folder of Comcast.

  I would like to a folder separate to my work email so I can have a different tone, so I can easily identify new e-mail messages.

  Any ideas?

  Thank you!

  Bill

  Hi and welcome to the Forums!

  By default, BES email is made only in posts emails BIS icon/App are placed in their own icons, but they are still contained in the main Messages application. This is how it works by default. It is not redundant - rather, think that Messages like the Tote place, with the BIS independent icons being a filter, traction (from message) to them only messages that relate to them... but if you act on an e-mail (read, delete, etc.) in one, the change will be reflected in the other.

  Your BES Admin can push an E-mail BES icon only to your device. This solution is free, but must be conducted at the level of the BES server and will affect all users on the BES server.

  • http://www.BlackBerry.com/BTSC/KB15003

  Or you can get the application to empower BES Inbox. This solution costs (per user), but does not require a change at the server level and affects only a single user.

  • http://www.getempower.com/Empower_BES_MailBox.php

  Neither solution would do anything on Messages - will continue to contain what it contains today. All they will do is activate an additional icon on your home screen that is a filter for your BES emails only. You can hide or move the Messages icon/app out of the way, but beware - there are more that just the emails that arrive in Messages... it will come a day when you have a new message indicator and only by digging through Messages that you will be able to find this message.

  I hope this helps explain how it all works!

  Good luck!