BlackBerry smartphones stuck on "phone

Similar Questions

• Backup blackBerry Smartphones stuck on 'Backing up Smart Card Options 1 of 1 Record'

  My phone has decreased memory for some reason any. Will not allow me to take a lot of pictures even if I deleted most of the photos and videos. Now when I try to backup on desktop, the process hangs on 'Backing up Smart Card Options 1 of 1 Record'. I tried to backup without the memory card, but get the same result with the gel. Any help?

  Hi Bbnoviceja

  Welcome to the Forums of the BlackBerry Support

  Regarding your backup problem, plug your device and run BlackBerry Desktop Software for windows in the office software click Devive > delete data > data choose selected > scroll social power database > mark it and whose losses. Once this part is deleted, try to perform a full backup.

  KB29522 : "Backup of database error" message is generated to Database Options smart card when you back up the smart phone BlackBerry with the BlackBerry Desktop Software

   

  Regarding your second question with memory, remember that you have the memory card and then try to transfer these multimedia files from your device to your media card memory:

  KB05478 : , transfer files between the card and device memory on a BlackBerry smartphone  

   

  Or:

  KB29523 : How to manually transfer files between a Windows computer and a smart phone BlackBerry

   

  Try it and tell us if you feel any problem.

   

• BlackBerry smartphones stuck in the Middle when I try to update my device

  Hello

  I have blackberry bold 9790 my software bundle 7.0 2254 I was trying to update 7.1.0.2039

  so when the unit start back up it stuck in the middle and now I can't use my blackberry or make calls

  Please advice what should I do?

  However, I tried to remove the battary and put it again but its also show that

  

  Hi abucci1990

  Do you have a previous backup of your device, because to recover your device from this current situation you lose data within your device, try the steps to recover your device from this current situation:

  (Credit JSanders)

  There are two methods for recovering for you to try:

  One:

  • Open Blackberry Desktop Software & connect your device with the PC using the USB cable, without inserting the battery.
  • You have three Retry option, update or cancel, and then click Update.
  • Once it is at the stage of the "initialization of pocket" update, then insert the batteries.
  • If this does not work, and you get stuck on the safeguarding of social data feeds, go to the second method below.

  Second:

  • Start your BlackBerry in safe mode.  Article ID: KB17877 how to start a mode BlackBerry smartphone without failurehttp://www.blackberry.com/btsc/KB17877
  • Connect to the BlackBerry Desktop Software and allow handheld to connect. If you are prompted to update, cancel the upgrade for later.
  • IF you can not connect or your desktop software does not recognize your device in Mode safe, please follow the instructions here to force detection: Article ID: KB10144 how to force detect the BlackBerry smartphone using the Application Loader
  • Go to device > delete > SELECT DATA > select this option to remove the Social flow and smart card data bases and follow the rest invites you to complete.
  • Now, you can go back and click to update the device through the Desktop Manager, or restart the BlackBerry in normal mode and continue on the upgrade of the air.

• Data not updated blackBerry Smartphones when inactive phone

  Hi all

  Recently, I removed my main of my device e-mail address while he is on vacation.

  I just put back it, but now I find that data (emails and BBM) are not updated when the phone was in bag for awhile.

  If I put myself in response to or sending emails or BBM of unit all starts update again and all emails in circulation and BMMs come out at the same time.

  Everything working the normal flow is restored, but after being in the Pocket for awhile everything stops again.

  Any ideas?

  I noticed the problem when I started getting these archaic messages called SMS asking me why I do not answer to my BBM... naturally the idea of not receiving them is scaring me senseless!

  Kind regards

  Erik

  Hi and welcome to the forums!

  We need to know what version of the software on your device.

  Check the version of operating system of the device, and then use the correct steps to register your device. Basically, you refresh your network connection and the software to control the connection on your device.

  Thank you

  Bifocals

  KB23393 How to check the version of the BlackBerry Device Software installed on the BlackBerry smartphone

  KB00510 How to register a BlackBerry smartphone with wireless network

  KB02141 How to reset a BlackBerry smartphone

• BlackBerry Smartphones stuck in emergency call only and can not enter my password safe alpha that will only allow numbers

  After a software (12 hours) update my Blackberry Curve 9320 is stuck in mode 'emergency calls only '.  I have an alpha security password, so it allows me to enter it will allow of only to try to fix or reconnect to the network - numbers from the keyboard.

  Tried to remove and reinsert the battery - no joy.

  How do I either get my password entered or exit emergency calls only?

  Hello

  Resolved to myself.  Already had a digital security password so I tried to put that in.  It was accepted & seemed to allow the network to reconnect that meant while I was off emergency calls only mode & could enter my password safe alpha & enter my phone.

  Rather strange but suggested that my SIM card can hold my old password that I used with my last phone.

  Unusual scenario but the hope that it might help others.

• BlackBerry Smartphones stuck in the bootloader after March update

  Hi all

  I just tried to install the update of security from March to my priv, it downloaded and I confirmed to restart to install the update.

  During installation, an error android icon appeared and the update stopped.

  After a while, the phone has rebooted and got into the bootloader menu.

  No matter what I choose here, I can't do that.

  What can I do?

  Thank you & best regards,

  Michael

  My colleague let me know that you are all fixed to the top! Thanks again for posting @meberhardt 

  If someone has this problem please call BlackBerry support using the contact information in my signature and let know me via private message of your # case if I can help!

• BlackBerry smartphones hangs on phone Options

  I have a BB 8520 and it crashes on 'Phone Options' and when it hangs I can not pass and on the BB... I'll have to remove the battery and put it back to restart the BB...

  Help, please...

  Try to do a clean reload of your operating system.
  Read this:
  Http://BTSC.webapps.BlackBerry.com/BTSC/ViewDocument.do?externalId=KB11320&sliceId=2&cmd=displayKC&d...

• BlackBerry Smartphones stuck 7.1 update!

  I was updating my OS 7.1 9380 curve but the battery died and now its impasse on "save your social data 9% of the flow", I can not access to the phone and the phone connects to the desktop software is constantly trying to connect to no error message!  How can I get the phone to a any normal state please help?

  Hello Samanthatimns

  Welcome to the community

  (1.) you have the battery charger using an external source if the battery is now.

  2.) open Blackberry Desktop Software & connect your device with your PC via a USB cable, without insertion of battery.

  You have three Retry option, update or cancel, and then click Update.

  Once it will update pocket computer initialization, then insert batteries...

  Good luck..!

• BlackBerry Smartphones save my phone

  Why I only get no response when I try to save my woth BlackBerry phone?

  You need a plan BIS in order to save your BlackBerry on the network. For more information, contact your service provider.

• Update device software BOLD 9780 blackBerry smartphone does my phone useless

  I upgraded my software for phones device yesterday after receiving a message to HIGH PRIORITY of my service provider to make a upgrade(EE/Orange). They stated that it was a mandatory update for Blackberry.

  After trying for hours to do on the network, it did not indicate "can't connect to the server upodate, please upgrade using your PC using Blackberry Desktop Manager".

  This was my next step.

  * I have backed up my device (yesterday) via BDM (desktop Manager)

  * Click on search updates

  * follow all the links on my BOLD 9780 device through blackberry Web site

  * Click on the link to check my device to update, get informed me "an update is available"

  * A method to update.

  The update returned with an error stating: "Options only 19 times out of 20 have been restored"

  Since then, my phone is unusable. The menu freezes, I can't highlight the options I get no blue outline around the menu options. my text does not work, I can not enter anything, type anything, the phone is constantly freezing and reset.

  I tried to reinstall the update that crashed the phone completely with "" "white screen of death'" ' showing error 507...  Please visit www.blackberry.com/507

  
  This page does not exist!

  I tried again to make an update and got my phone back, but with all the same problems of menu.

  I did restore my device from yesterday. Got my return of data personal, but phone still jumps in all directions, text messaging does not at all.

  I unplugged the battery lasts repeatedly reset and soft reset.

  I tried again to reinstall several times the device software and useless.

  I haved called my service provider and they said his broken blackberry, name of the contact.

  I contacted blackberry support pay crisis (01753 558410). They me redirected to support orange tech who were still more useless than before!

  they gave me the web address: http://uk.blackberry.com/support which was not helpful

  So I did spend the whole day. Finally, picking at the drop of water that brings me here (even tried twitter!)

  I can't do yet a security wipe because I can not enter "blackberry" because he is back with "input error, field application for closure" and even if I type, I can not see the text and continue by clicking on "wipe security."

  current software status is:

   

  B.O.S. 6.0 bundle 2949
  

   

  V6.0.0.668
  

  platform 6.6.0.236
  

   

  PLEASE HELP ME!
  

   

  My phone worked ok before that!
  

  A little advice.

  Not to go near the upgrade:

  9780jAllLang_PBr6.0.0_rel2949_PL6.6.0.236_A6.0.0.668_Orange_UK

  For 9780's "BOLD"

  use:

  9780M_PBr6.0.0_rel3170_PL6.6.0.252_A6.0.0.756_Vodafone_Spain

  After BBSAk to wipe your phone.

  It works it seems so far... perfectly...

  There may be bugs in rel 2949

• BlackBerry smartphones had my phone 5 minutes and it already broke

  So my last blackberry which was exactly the same model (9360) was broken, so I called my provider and they sent me a new handset today and I just put my phone and he broke already, the first thing I noticed was wrong with it was after about 1 minute to have, when it wouldn't let me scroll among the trays with all the applications on the top bar where I can access to the options and then he decided to work but it froze quickly again, this time the trackpad was paralyzed and I could not scroll at all, but the phone it's self has not been frozen because I could always select return etc.

  I tried the battery pull and has not always helped and I'm about to throw my phone out the window...

  Is that what I can do to fix this problem or do I call BACK to the top of my career and have ANOTHER replacement sent to me after not even half an hour to receive my first replacement?

  I would like to do a reboot on the BlackBerry this way simple: with smart BlackBerry poweredphone, remove the battery for a minute and then reinsert the battery to restart.

  Then after that it is clearly restarted, leaving the camera for five minutes for the activity of initial data stop and the device should be usable.

  I hope that you have not received a replacement with a bad trackpad, but if you have, you definitely have a grievance with your mobile operator for replacement and get an Exchange once more. Sometimes things are just snake bit.

• Images of transfer of blackBerry Smartphones from my phone to my laptop

  I have a Blackberry pearl and I would like to transfer photos from my phone to my laptop, how do I do this, is it possible, so I can print these?

  Your phone came with a software to install the Desktop Manager, you must install it and make sure that you install the aswell of media. This will give you the "Roxio Media Manager" that will allow you to move photos between your PC and your phone. If in case, you do not have this software,

  http://NA.BlackBerry.com/eng/support/downloads/#tab_tab_desktop

  Ty

• Help blackBerry Smartphones! My phone could have been ruined.

  I was in the middle of the update to my phone for 4.5. During the update, it froze at the time, it was removing applications. Now I just see a circular loading plan. Now, it will reconnect to my computer and if I take the battery back in it keeps cycling. Is there something I can do?

  Can try to reload the operating system using one of the following methods:

  1. http://www.BlackBerry.com/BTSC/KB03485
  2. http://BlackBerryFAQ.NET/index.php/How_do_I_wipe_the_BlackBerry_using_Jl_Cmder%3F

• BlackBerry Smartphones wiping broken phone before selling

  The screen is broken on my phone, so I decided to upgrade.  I sell the phone broke to pieces.  How can I clear my information out of it before I give it to someone else?

  Use Blackberry Protect to erase all data from your device or perform a factory reset (http://btsc.webapps.blackberry.com/btsc/viewdocument.do;jsessionid=232E58B49A945F25E234A9FD0DDF80E4?...

• BlackBerry Smartphones unlock my phone to allow for the transfer of the network

  Hello

  I'm trying to transfer between networks.  My old network (t-mobile) have cancelled my account and I received my new SIM from my new network (3).  The problem is that my phone does not accept my new sim card because I need a subsidy PIN to unlock my t-mobile blackberry.  I got in touch with them, but the account is now canceled they no longer can give me the required pin code.  Instead, they asked me to contact blackberry directly to get the phone unlocked.  Can you help me?

  Thank you

  BlackBerry is not open devices. Your carrier can do it for free, or you can buy an unlock code low cost.

  See my link below for more information and a highly recommended unlocking service.