BlackBerry Smartphones sympatico.ca / BellMail - BlackBerry BIS issues

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• Massive problems of Smartphones blackBerry with BlackBerry BIS AppID World after passage of provider

  Hello

  I recently changed suppliers and got a bunch of different problems since then. The old provider deleted my BIS account, which of course also disabled the functionality of messaging push on my BlackBerry. I tried to register a new account with my new provider, which has failed for unknown reasons. After several calls to my new hotline providers, they finally suggested to reset my BB to factory default and try saving again. After resetting, pretty much the first thing I was invited with was connecting BlackBerry id I used my old login and just after that, in the Mail Setup dialog box, got the error once again that there is a problem with the application server and I can't create or open a session with a BIS account. I was wondering how he could know my BIS account, so I made an another factory reset and this time created a new BlackBerry ID. This time everything went well past the new BIS account was created in a few seconds and a test mail was delivered to my device immediately. I was happy enough, until I noticed that I could not restore all my data of BlackBerry Protect because of the new BlackBerry ID. Also all my applications were gone from App World, which is linked to the BlackBerry ID as well. So what I was wondering is now

  (1) why did my BIS account linked to my BlackBerry ID,.

  (2) how can I remove the link it and use my new BIS account with my old BlackBerry ID and

  (3) if I can't do it, how can I get my BlackBerry Protect and App World purchases return data?

  I would have preferred the first two questions were answered, because I do not know to change providers and, therefore, accounts of BIS is a fairly common thing, so there must be some make it right, right? I hope that there is a way to solve this problem, because if I have to choose between 'keep apps but live without email' and ' have push email and redeem all applications ", I would probably choose Android instead.

  PS: I also tried to find a way to contact RIM, so they could disassociate my old account my ID BlackBerry BIS somehow, but there is really no such thing as "BlackBerry Support". The only thing I found was a button on the page of the App World for a refund etc, but then again, the link was dead.

  Just a brief update in case that someone else gets desperate as me. After the last response from sdgardne (a big thank you, btw) I had given up hope, because I didn't want to waste any more time with incompetent personnel of my ISP. But in a last shot I've collected a bunch of addresses email on the web I thought somehow on the RIM support/customer relations and sent an email describing my problem to each of them. I didn't really do anything, but after two or three days, I got a response. A big very nice person said "that is not a problem at all, we have corrected your account. Everything you have to do now is to make a backup, security - wipe your smartphone and connect with your old ID BlackBerry. "That's what I did, and it all works perfectly, with my new BIS account AND my old apps hour

  Way to go RIM!

• BlackBerry Smartphones Google Apps on Blackberry BIS - domain address custom synchronize calendar or Contacts with BIS

  Hello

  I need to sync my Google Apps with my Blackberry 9900 OS 7

  My company moved all our emails, place to stay in Google Apps - Gmail/Contact/calendar

  and we use our own domain name for our emails (for example. [email protected]) with Google Apps - Gmail

  When I tried to configure my email to company (for example. [email protected]) on the BIS to setup email, they are not able to detect my email of company is a Google Apps account and I need to manually enter my mail server, which is 'imap.gmail.com '.

  Only with manual configuration, I am able to properly configure my business email Google Apps with BIS account.

  BUT I am still unable to sync my calendar GoogleApps and contact, because there is no OPTION for me to 'Tick '.

  But with my own personal e-mail account (for example: [email protected]), I am able to sync calendar and contacts on the BIS to facility Web site.

  My question is, why is there a difference? Since the two e-mail addess domain (@abc.com and @gmail.com) are with GoogleApps - Gmail service.

  Hope someone in Blackberry can help to answer this question and so it will be differently will strengthen the confidence or feature added to maintain the trust of the Blackberry users.

  Here is a link to Google:

  support.google.com/a/Users/bin/answer.py?hl=en&Answer=2365095

  This article applies only for Google Apps customers

  With the help of Native BlackBerry apps

  BlackBerry® Internet Customer Service: You can configure your device using BlackBerry® Internet Service (BIS), which is part of the standard service plan for BlackBerry. Works with mail, calendar and Contacts on BlackBerry BIS and syncs with Google Apps email, calendar, and contacts. BlackBerry Internet Service is provided by RIM and mobile operators. For information and support, please contact RIM.

  Published has been resolved with RIM and RIM can only help.

  And now I have the opportunity to choose what to synchronize on BIS - calendar or Contacts.

  LWOP necessary to update their MX records to allow custom using GoogleApps domain to be connected through the same way "Gmail.com" domain is connected via BIS.

  Hope this clear to GoogleApps calendar and contacts Sync with BIS questions.

  * Do not forget to also enable/active calendar and contacts on your GoogleApps and only calendar and contacts of parimary parimary is able to synchronize with the server, once the NOC has helped your custom on their MX records domain.

  * Shared calendar or contacts won't sync!

• Security of Smartphones Gmail blackBerry BIS and gmail app

  Hi all

  I have a few questions on the application of gmail (probably not in the right place) and using gmail on BIS (native client for bb so).

  First of all I would like to know if the data I send bis thru using the configuration of the phone messaging is encrypted to the server, as far as I understand the route is blackberry ==> provider ==> BIS ==> google ==> BIS ==> provider ==> blackberry servers, now are my password and mails encrypted during all this? I mean is all encrypted even after she passed through bis?

  Secondly, if anyone knows I would like to know how gmail don't (m.google.com/mail) about encryption enforcement, I see in its parameters always "use secure connection" which should mean its all encrypted according to political right google?

  Finally, if I used the gmail (google) app would always need a BIS subscription or just an internet connection would be nice?

  I want to know is that mail Blackberry can be a little more uncomfortable for me because of the connection is slow, but I still want to be sure, only I noticed, is that newspapers BIS on my account gmail (pretty normal tho).

  I see this has been discussed in the past, but he has never been a definitive answer, and I think (not tried however) this package sniffing brings me one either.

  Thanks in advance

  PS: I hope that you will forgive the noobness, relatively new to BlackBerry, and since my carrier offers mobile internet and BIS in separated packages, I am a little lost.

  woot 134 views

  Auto answer

  Gmail app = yes

  Gmail through bis = from blackberry bis no, the bis on google Yes

• No response for Blackberry BIS presentation

  Hello

  I have submitted to an assessment for the BlackBerry BIS push ID but received no response.  I tried twice and received no response in both cases.  Its been almost 2 weeks since my first attempt, a week since my second attempt.  I have not yet received an email confirmation that my application has been received.  I have double-checkd that messages are not in my junk e-mail folder.

  Who should I contact to fix this?  The page asks to push ID does not provide contact information.

  FOR INFO.  I got a response after about 2 weeks.    I also had to wait 2 weeks for my production license.  So day 2 working felt on their page is bad.  Expect to wait 2-3 weeks.

• Smartphones blackBerry BIS and OWA problem

  Hello, I am the COMPUTER administrator for my company. I recently migrated our Windows Small Business Server 2003 with Exchange 2003 system to new hardware. We have a BlackBerry Curve 8530 that is configured to use BIS and OWA to get his e-mail on the BlackBerry.

  Before the server migration, the BlackBerry smartphone has been able to send and receive email without problems. After migration, the unit can no longer send or receive e-mails. I tried to delete the account and add it again with the correct information and he added successfully. If I use deliberately false information he errors correctly, so I know that it's properly authenticate on my Exchange Server.

  When I try to send an e-mail message to the device, the device indicates that the e-mail has been sent successfully. About 24 hours after sending the message, the device will indicate rather an error has occurred on this message and it says "general failure"... When I e-mail this user to internal and external addresses, electronic mail never gets sent to the device. About 24 hours after the first time, I added this email account to the device, he received a Blackberry message saying "this email account is not currently accessible by your BlackBerry device, so you can experience a delay in email delivery. This problem may be caused by a temporary problem with your email provider. BIS will continue trying to access that account. "I searched all over Google and can not find any information that helps me to solve these problems.

  I am able to open that box mailbox in Outlook Web Access without any problem, our company intranet using the name of the server and the internet using our IP address from an external location. SSL is required, and I mention that by entering "https" in front of the address when I create the e-mail account on BIS.

  I personally have not visited with the support of the Association, but the user of the device has brought the phone their twice and they claim that it is a problem on my end, but give no indication as to what could be the problem. I have checked OWA permissions/settings of the folder on the new server from the old server and have done my best to match to them, but it still does not work.

  Can someone help me with this problem? Thanks in advance for any help and advice.

  EDIT - I forgot to mention that I tried to delete the service books and their removal, as well as the reinstatement of the device on the network. Neither seems to make a difference.

  Follow-up in case someone else has this problem in the future:

  The problem was that the name of the certificate that is installed on the new server was not the same as on the old server. No one that I spoke to anywhere (ASBL or RIM) could help me understand this, it was just something that I tried and it worked. I changed the name on the certificate to match what it was on the old server and then the Blackberry was immediately able to send and receive correctly by using BIS and OWA.

• BlackBerry Smartphones can not create a BIS account - cause the PIN is already in use...

  Hello

  About 1 year ago, I bought a blackberry curve 8320 on ebay in Germany. Now, I wanted to register with the BIS (at Vodafone in Germay) he tells me that the phone (PIN) is already registered with the BIS. I tried to use the 'send password' link with my PIN code, but it didn't work out (the website says the password is sent successfully, but it does not reach my cell phone). Aftre I asked customer support for VOdafone and they said that the phone is not registered with Vodafone.

  Is there a chance to delete or change the old account on my PIN code? While I can sign up and get my own BIS?

  Thank you all in advance for the help!

  Welcome them

  Marc

  Call Vodafone and ask for help from the RIM. They can release the account (now that they may or may not, but that's another issue). Anyone else still essentially have this class as their PIN on their account. Its going to take some doing, but you can achieve.

• BlackBerry Smartphones overall failure of the BIS & BES in Belgium (Proximus)

  Hello

  Since the early morning today, we have a general failure in BIS & BES.
  No access to the data so no email, the bbm & apps using BIS (via the APN blackberry.net).

  We reported the problem to our support of carrier (proximus).

  Everyone knows the same problem?

  Kind regards
  Jeremiah

  After 30 hours of interruption, BIS & BES came back to life. Services returned @ 10:05 THIS (1: 30 ago). South African users confirmed that the blackout began last Friday and has been resolved in early Monday morning. We can close this topic.

• Smartphones blackBerry BIS on BB9900

  Hello team,

  I bought a unlocked BB9900. I use this in the O2 Germany. I am facing the following problems:

  1. cannot use services such as EMail (BIS) and BBM BB

  Note: My number has BB active services.

  2. the o2.blackberry.de I m not able to create a new account. Device not regristered to the service provider.

  I am able to make calls, send text, browse the web. The device essentially works as a normal phone less characteristic of BB.

  I tried:
  1 wipe handheld memory
  2. reset to factory settings

  3. how to get the new host Routing Table

  4. called service provider, they could not help.

  But the above did not result in any success so far.

  oldi1106 wrote:

  4. called service provider, they could not help.

  They can help, the O2?

  Ask them to confirm that your BIS account is provisioned on your SIM card please send service directories to their end.

• BlackBerry smartphone security wipe with any BIS - bbm

  Hi guys, I've changed my blackberry for an iphone, so I cancelled my BIS and changed my tarrif plan towards an iphone one. I removed the SIM card, so the phone says insert sim card and SOS signal. I then went through and deleted my bbm contacts after it made a complete security wipe, and I came back to the blackberry. It went well and everything was clear.

  But a couple of my friends said im still on BBM out there but when contact lists they me message that they get an 'X' red beside the message were it should be a D or R. I was wondering how I'm still on lists here if I deleted all the and safety wiped? Is it because I did it when there was no ENCORE for the blackberry could not send data on the servers of remove me contacts? If so what will happen when the next person gets my phone and BIS it will automatically synchronize what I did and remove me from my friends BBM?

  Help, please

  Thank you

  Right, red x means that the message has not been sent because the contact does not exist. If she sent the message, the friend would simply see a message sent without D or R beside the message. If the messages have been received by the other device, it would show a D as delivered, but of course the message is not delivered to your old BlackBerry.

• Smartphones blackBerry BIS not connected?

  Hey

  So I'm confused... My BIS does not at all... If I change the settings to 2G my BBM come out and my internet works but its eating my airtime.

  My BIS is part of my cell phone contract and it is paid BY debit order is not my bis is exhausted?

  How can I fiiix?

  You try to get the 3G service? What do you normally get?

  Perform a simple reboot on the BlackBerry this way: with smart BlackBerry poweredphone, remove the battery for a minute and then reinsert the battery to restart. A reboot in this manner is prescribed for most defects and errors of operating system, and you will lose any data on the device doing so.

  See if it works now.

• Smartphones blackBerry BIS registered with another provider of services

  Users of the dear community,

  Does anyone have an answer on how to save its BIS e-mail when you have the answer "this BlackBerry is registered with a different service provider.  "Please re-register this BlackBerry and check the URL matches the one provided by your service provider.

  I have a Storm bought at SFR (France) and I would use it with Swisscom (Switzerland).

  Thank you very much for your advice.

  DC

  You must call your previous operator and have them remove your account

• Smartphones blackBerry BIS override settings for the default mail provider?

  So here's my situation. Recently, my college did this swtich to use an exchange server to manage e-mail to google apps. As it happened that I did receive emails on behalf of my school on my blackberry or Apple's mail application. It seems that my school did not day of the information out there to take account in the e-mail settings information database, googles servers. On my Macbook, I solved this problem by removing the account in my prefrences and then disconnected from the internet, so the mail app could not refer to the e-mail and then settings Apple database I entered the google imap server info manually. The problem is that I can't force BIS do not reference the list e-mail settings. Whenever I have delete and readd my bis school account it automatically recognizes as an Exchange account so that I can not add google imap settings. Is anyway around this or should I wait for my school contact RIM to update their new email settings?

  Thanks in advanced for any help!

  Hello and welcome to the community!

  You can do... When you configure e-mail settings, put in the correct email address, but a bad password. This will result in it re - to ask for credentials. But he added, at the bottom of the screen, a tick box to supply the settings manually. Check this box and continue.

  Good luck!

• Smartphones blackBerry BIS on WiFi

  Hello

  I'm new to the country of the wonders of BlackBerry devices and I have the following problem:

  I'm using BIS provided by Vodafone RO and when I was first testing the service, my flashlight was from BIS to WiFi connection when he was in the region of a saved network, but now since my last account changes, I will not switch to WiFi any matter more and no whether or not it is connected to WIFI in Service status to "BlackBerry Internet Service" he continue to say "Mobile network".

  Is this normal? He shouldn't go through WiFi?

  Thank you

  Claudiu

  Hi, if someone of you happens to have my problem, then ask your operator to check your configuration.
  This is how I solved it!

• BlackBerry smartphones, I can't configure BIS with our Exchange accounts

  Hello

  my company has an Exchange 2007 SP1 server.

  Some of my colleagues have configured your Exchange account on their Blackberry using Blackberry Internet Service, by using the URL of Outlook® Web Access configuration.

  Everything was OK until last Monday.

  Monday, they received a message requiring to change them on the site of the password of the account of their Exchange BIS and they can not receive or send the email from BB via Exchange account.

  I tried to connect to www.mobileemail.vodafone.net for a bis account of BIS of my colleagues on the site of www.mobileemail.vodafone.net : the Exchange results invalid account.

  If I try to validate the password for the Exchange account this error is reported: "your password to the email address is invalid. Please try again. »

  If I try to modify the Exchange account this error is reported: "an error occurred during validation of the email account. Please check your information and try again.

  If I try to set up a new email account using one of our Exchange accounts existing, this error is reported: "a connection could not be established to the server address.  Please check that the server name is correct and that the server is available.

  Can you help me to solve this problem?

  Exchange certificates could be the reason for this problem?

  I renewed the self-signed certificate expired created by Exchange 2007 installation.

  OWA does not use https, but that the http protocol.

  Thank you.

  PROBLEM SOLVED

  Configuration of the ISS does not require SSL for OWA folder, but SSL is required for the default Web Site.

  I removed the request for SSL.