Smartphones blackBerry BIS on BB9900

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• Smartphones blackBerry BIS and OWA problem

  Hello, I am the COMPUTER administrator for my company. I recently migrated our Windows Small Business Server 2003 with Exchange 2003 system to new hardware. We have a BlackBerry Curve 8530 that is configured to use BIS and OWA to get his e-mail on the BlackBerry.

  Before the server migration, the BlackBerry smartphone has been able to send and receive email without problems. After migration, the unit can no longer send or receive e-mails. I tried to delete the account and add it again with the correct information and he added successfully. If I use deliberately false information he errors correctly, so I know that it's properly authenticate on my Exchange Server.

  When I try to send an e-mail message to the device, the device indicates that the e-mail has been sent successfully. About 24 hours after sending the message, the device will indicate rather an error has occurred on this message and it says "general failure"... When I e-mail this user to internal and external addresses, electronic mail never gets sent to the device. About 24 hours after the first time, I added this email account to the device, he received a Blackberry message saying "this email account is not currently accessible by your BlackBerry device, so you can experience a delay in email delivery. This problem may be caused by a temporary problem with your email provider. BIS will continue trying to access that account. "I searched all over Google and can not find any information that helps me to solve these problems.

  I am able to open that box mailbox in Outlook Web Access without any problem, our company intranet using the name of the server and the internet using our IP address from an external location. SSL is required, and I mention that by entering "https" in front of the address when I create the e-mail account on BIS.

  I personally have not visited with the support of the Association, but the user of the device has brought the phone their twice and they claim that it is a problem on my end, but give no indication as to what could be the problem. I have checked OWA permissions/settings of the folder on the new server from the old server and have done my best to match to them, but it still does not work.

  Can someone help me with this problem? Thanks in advance for any help and advice.

  EDIT - I forgot to mention that I tried to delete the service books and their removal, as well as the reinstatement of the device on the network. Neither seems to make a difference.

  Follow-up in case someone else has this problem in the future:

  The problem was that the name of the certificate that is installed on the new server was not the same as on the old server. No one that I spoke to anywhere (ASBL or RIM) could help me understand this, it was just something that I tried and it worked. I changed the name on the certificate to match what it was on the old server and then the Blackberry was immediately able to send and receive correctly by using BIS and OWA.

• Smartphones blackBerry BIS not connected?

  Hey

  So I'm confused... My BIS does not at all... If I change the settings to 2G my BBM come out and my internet works but its eating my airtime.

  My BIS is part of my cell phone contract and it is paid BY debit order is not my bis is exhausted?

  How can I fiiix?

  You try to get the 3G service? What do you normally get?

  Perform a simple reboot on the BlackBerry this way: with smart BlackBerry poweredphone, remove the battery for a minute and then reinsert the battery to restart. A reboot in this manner is prescribed for most defects and errors of operating system, and you will lose any data on the device doing so.

  See if it works now.

• Smartphones blackBerry BIS registered with another provider of services

  Users of the dear community,

  Does anyone have an answer on how to save its BIS e-mail when you have the answer "this BlackBerry is registered with a different service provider.  "Please re-register this BlackBerry and check the URL matches the one provided by your service provider.

  I have a Storm bought at SFR (France) and I would use it with Swisscom (Switzerland).

  Thank you very much for your advice.

  DC

  You must call your previous operator and have them remove your account

• Smartphones blackBerry BIS override settings for the default mail provider?

  So here's my situation. Recently, my college did this swtich to use an exchange server to manage e-mail to google apps. As it happened that I did receive emails on behalf of my school on my blackberry or Apple's mail application. It seems that my school did not day of the information out there to take account in the e-mail settings information database, googles servers. On my Macbook, I solved this problem by removing the account in my prefrences and then disconnected from the internet, so the mail app could not refer to the e-mail and then settings Apple database I entered the google imap server info manually. The problem is that I can't force BIS do not reference the list e-mail settings. Whenever I have delete and readd my bis school account it automatically recognizes as an Exchange account so that I can not add google imap settings. Is anyway around this or should I wait for my school contact RIM to update their new email settings?

  Thanks in advanced for any help!

  Hello and welcome to the community!

  You can do... When you configure e-mail settings, put in the correct email address, but a bad password. This will result in it re - to ask for credentials. But he added, at the bottom of the screen, a tick box to supply the settings manually. Check this box and continue.

  Good luck!

• Smartphones blackBerry BIS on WiFi

  Hello

  I'm new to the country of the wonders of BlackBerry devices and I have the following problem:

  I'm using BIS provided by Vodafone RO and when I was first testing the service, my flashlight was from BIS to WiFi connection when he was in the region of a saved network, but now since my last account changes, I will not switch to WiFi any matter more and no whether or not it is connected to WIFI in Service status to "BlackBerry Internet Service" he continue to say "Mobile network".

  Is this normal? He shouldn't go through WiFi?

  Thank you

  Claudiu

  Hi, if someone of you happens to have my problem, then ask your operator to check your configuration.
  This is how I solved it!

• Smartphones blackBerry BIS does not mail for the last 1 - 2w?

  BlackBerry 9000, Rogers. Mail server is an IMAP server that I run, running cyrus IMAPd.

  At least a good year, he pushed email instantly to my BB. My server supports IMAP IDLE, and the BIS connection seemed to take advantage of this. Deliver the e-mail was almost instantaneous, and I've always had the buzzing blackberry at least as fast as the e-mail appeared on my desktop computer.

  In the past 1 - 2w, it was push e-mail, he acted in the famous mode 'to interrogate 15 minutes. " Of course, which is nothing near as desirable.

  I didn't have any (known) server configuration changes, and my desktop e-mail clients seem to use IDLE happily as always. I checked with a manual session IDLE is still supported by my imap server.

  Rogers/RIM change something? Any chance they intend to change it back soon?

  On your BlackBerry device, go to:

  1. options > advanced > host Routing Table > Menu > register.

  2 send your service from your carrier's BIS site books:
  Of your handheld: http://www.blackberry.com/btsc/KB15402

  Go to the Personal Email Set Up icon and sign. Then under help!, select Service books and select send service books.

  Your desktop PC: http://www.blackberry.com/btsc/KB02830
  North American carriers - scroll down to select your carrier
  Carriers worldwide - find your operator from the list

  3. with the BlackBerry device powered time, remove battery for a few seconds and then reinsert the battery to restart. This restart, even if you have already done this, is often necessary to install the service books.

  If it does not help after one day, remove and re-add your email to the BIS accounts.

• Smartphones blackBerry BIS in China

  Hello!

  I have a Bold 9700 with T-Mobile USA. I have BIS not BES, activated at home. I want to access my mail while I'm in China. With International Email add on, I could access my email from the Japan and England. Is it possible if I am in China or Tibet? Is not clear whether BIS works in China. Some forums say that BES works in China.

  I don't want to swap my SIM card. I want to only use BIS when I'm there.

  Anyone know if my Blackberry works in China and Tibet?

  Thank you.

  EDGE is essentially just an advanced, faster the speed of GPRS, simply.

  1. china Mobile sells the 8310. Same GPRS/EDGE device.

  http://en.Wikipedia.org/wiki/List_of_BlackBerry_products

  Scroll to the bottom for the 8310 model.

  2. read this link... to the "network".

  http://en.Wikipedia.org/wiki/China_Mobile#network

• Smartphones blackBerry BIS, BES, BIS and BES, what is the difference?

  Can someone please explain the difference between:

  BIS, BES, BIS & BES

  and how do I determine what I have?

  BIS = BlackBerry Internet Server.  This is used for your personal (Hotmail, Gmail, Yahoo) email and your email with your carrier (Sprint, Verizon, AT & T, etc.)

  = BlackBerry Enterprise Server BES.  It comes to your company's server and this is where your work email would be set up to.

• Smartphones blackBerry BIS on Bold 9790

  Up until this morning I had access to Blackberry Services on my device, Internet, BBM, email etc, but now I have Blackberry logo on my home screen (up top-right).  Looking at my account online for my phone I can see that the services are active.

  Can anyone help please?

  Edit: It seemed to me there was a problem with the network, at the request of the Orange I them it starts Orange t - Mobile, and the problem has been reported to their network engineers

  Happy that you guessed it sorted.

• Smartphones blackBerry BIS and free (France)

  I use French of Blackberry products.

  I have a torch 9800 and since 3 days, I can't reach my email on my mobile.

  I think it's something easy to fix...

  I am registered correctly to the Blackberry Internet Service, but when I try to configure my email account I get always an error: error with the application server.

  My service provider's website does not http://free.blackberry.com/ if I try to create a new account that it crash and I never receive password on my mobile. There work since I have reinstall my mobile and update.

  It was probably ti necessary reset my email setting on my laptop... but how to do when the crash...

  Help, please!

  Looks like email account was always on my previous provider... he can explain why I can't configure it with my new provider... Have to wait now that it is active!

  If it helps other users :-)

• Smartphones blackBerry BIS in Germany for the Base Manager. ePlus does not work

  Hello

  I'm a little desperate because RIM seems to be is not accessible to the ordinary guy. Maybe someone here can help.

  Someone knows when in Germany the BIS for telephony mobile provider Base respectively eplus working again?

  I only see a '3g' (with small g) and no logo BB indicating that BIS is not available. Base told me to ask the RIM; they don't have any information when BIS becomes operational.

  Thank you very much

  Axel

  They give you the wrong info. BIS is a RIM service, there is no doubt about that. But customers must contact the carrier for all kinds of support. If the carrier is unable to resolve the problem, then they it will intensify to the RIM using established channels.

• BlackBerry Smartphones Blackberry BIS 4.1

  Hi all

  Does anyone know when this new BIS 4.1 will be pushed to all businesses. My carrier is VZW and I would just know what to expect. There are different graphics, faster web, display column... etc? Thanks for the help...

  Thank you for your help

• Emails from Outlook to Smartphones blackBerry - BIS vs Desktop Redirector - which is best?

  Okay, I need advice from someone who's been there-done-that.

  I've read tons of posts on Outlook email sync and now I am totally confused.

  I do not have a BES and I need to sync my email to work wireless (calendar would be nice too, but I won't get it gourmand) for my 8110.

  What is the best option: BIS or Desktop Redirector?

  Can someone give me advice?

  Thanks in advance

  Hello!

  Well, better judgment, IMHO - is so subjective to every persons wishes. But here are a few facts that may help you choose.

  The two methods only provide you with email OTA - you need to use captive sync for the rest.

  BIS - your business email must have a compatible Internet email interface (for example, OWA, POP, IMAP) and must not use an ISA device. If you can already get your email from the company from a PC that faces the gross internet (for example, without going through a VPN tunnel), then it is most likely that the BIS may work.

  Desktop Redirector - this requires a PC to be left on all the time, connected to your corporate email (whether inside your corporate network or via VPN tunnel), so that it can get new emails and send them to your BB.

  My preference goes BIS since it requires not just always on the PC (which can easily have a hiccup any who needs attention practice to rectify). But that's my preference.

  Hope that helps!

• Smartphones blackBerry BIS does not connect, help!

  Hello

  So I have a BB Tour 9630 from Verizon and it is currently unlocked and used on T-Mobile USA. Last night, I upgraded from OS 4.7 for OS 5. Until I upgraded, everything worked well, including BRI and my internet. Once I upgraded my browser missing icon, but I can still use my WAP browser to access the Internet. I can send/receive emails and use BB app world, but the Facebook app will not work. I need to know how to recover my BIS!

  9630 many had to use the procedure described in the link below to get the browser works on Tmobile.

  You should try it.

  http://www.BlackBerryForums.com/General-9500-series-discussion-storm/180267-unlocked-storm-t-t-Mobil...