BlackBerry smartphones when bb connected to the laptop, no record appearing to load music, images etc.

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• PlayBook of blackBerry Smartphones does not connect to the WiFi PRIV "hot spot"

  BlackBerry PB does not connect to the WiFi PRIV "hot spot". Implements immediately with an android tablet based - Hudl of Tesco UK - but the PB comes not to connect to the private. Reading through various bulletins and cannot find anything obvious that I missed. PB connects to the other wifi fine.

  Sorted. And so simple. Just changed PRIVATE WiFi "hot spot" to 5 GHz. thanks to Bruce using BlackBerry.

• BlackBerry smartphones could not connect to the WiFi system at home - "unable to get an IP address.

  Like many of you, I have WiFi connection problems with my new BB9700.

  When I'm out of the House, I can see my BB, find local WiFI hotspots and I can connect to them immediately.

  However, when I get home, my BB doesn't connect to my WiFi, return the following error message:

  Unable to connect

  Reason: Could not obtain an IP address

  I downloaded the latest version of the software BB (now running version 5.0.0.351), cold all started in view (router, telephone, coffee table and the cat) but still the same error. My foot pain, the cat is not about me and I still can't connect to the House! Of course, my carrier connection works perfectly like their outrageous fees structure... (They are 3G or Hutchinson Telecom under a different name).

  My WiFi access provider (PCCW / HK Netvigator) checked my system configuration and report that everything works correctly. I can connect my PS3, my laptop, my Nokia E71 without any problem and the guy from the hotline can see when I connect each of them to the system.

  I tried different combinations of switching the usual options on and off on the BB but always get a connection.

  SO, any of you kind of people you have a solution other than the cat suddenly once again?

  Thanks in advance,

  RS. HK.

  Dear Mike,

  I basically solved this issue will me a LOT of searching.

  Step 1.

  Router

  MAC address of my Blackberry 9700 has added to the list of MAC access on my router configuration. (Subject to the router to save settings)

  Step 2.

  Router

  Reset the Security Type on router configuration None (presented to the router to save settings)

  Step 3.

  BlackBerry Bold 9700

  Delete the profile of my WiFi at home in the WiFi Options

  Step 4.

  BlackBerry Bold 9700

  Reentry into the profile of my WiFi at home in WiFi Configuration

  WiFi in the House. SUCCESS AT LAST!

  Step 5.

  BlackBerry Bold 9700

  In manage connections, unchecked Mobile Network (i.e. Off and No Way can connect to my 3G service provider)

  Step 6.

  Turn off the Blackberry Bold 9700.

  Battery pull.

  Restart the Blackberry Bold 9700.

  The House immediately found of WiFi Internet and all other functions working perfectly.

  Only problem is now my home network is unsecured. (Can't get the IP address if WEP security is enabled)

  So it's all good now and forward it to someone else who has the same problem.

  Happy Chinese new year!

  Rick

  Hong Kong

• BlackBerry smartphones can not CONNECT to THE SERVER

  Hello need help. My Blackberry Curve 8520 (OS 5.0.0.1036) does not connect to the server. It shows my network (Vodafone) and gets a strong signal; makes and receives calls; connect wifi; but it is also completely static. After the first Setup email screen I get: your device has a connection to the server problm.  (I think it means the Blackberry server?)  So I can not connect any email.  Very well in my other near-identical Curve 8520 Sim Card work.  How can I do please?  Y at - it a reset or software update is complete I can undertake? Thank you, Michael

  I can help you with the it policy... lack of procedure for access to the BES server, this (and only this) cleanse a BB to an it policy:

  • Article ID: KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

  If you do a backup/restore, don't do this basically... rather, backup/restore only the databases specific you need (for example, calendar, contacts, messages, etc.) and more precisely to avoid data bases having something to with COMPUTER policy, business, etc.. If you restore those, the it policy will be conscientiously restored to the device, and you will be right where you are now.

  As for a BES Server trying to reach out... There is nothing that I can offer you. Your best bet is to talk to your provider and make sure you have no BES-level service enabled on your account of them. Who should (note 'should'... is there no guarantees) prevent a BES server to reach out and the reactivation of your device.

  Good luck!

• BlackBerry Smartphones trying to connect with the desktop software for my blackberry

  Hey, M trying to connect with the desktop software for my blackberry torch 9800 and it asks password for the connection. I am using same unlock password I use for my bb but for desktop sofware it shows incorrect... pls help!

  Make sure that you type on your BB, it's what you type in DM. don't forget that the keyboard on your BB is different from the keyboard on your PC. Some people think they are type numbers on their BlackBerry when they are really typing the letters. For example, to use numbers on a BB you must hold the ALT for each button, you push so you have to hold the alt key while typing 1 2 3 4. If you hold down the ALT key on the BB you would really be typed all W E R S. sometimes, people will hit the ALT key once (and not hold the button) before they enter the password and then you get 1 E R S.

  Who is? Make sure that you do not mix numbers and letters.

• BlackBerry smartphones can not connect to the Blackberry desktop

  I recently started having problems connecting to Blackberry Desktop. When I plug in the device, BBDM software recognizes and starts to connect, but then the green circle just keeps turning around and never ends. I tried to reinstall and still have the same problem, but now he cannot even set up the "new" device My computer is Windows XP with all updates. Nothing has changed on the computer with the exception of Windows updates.

  Thanks for any help.

  Please try to use a different data cable.

• BlackBerry smartphones can not connect to the e-mail server

  Hi guys,.

  The first time at the forum hope it will be useful.

  I got a Blackberry by a friend (who was already on an Orange Mobile contract) and I swapped my Orange SIM in the Blackberry. Note: I don't have existing e-mail accounts set up on my previous phone.

  The phone works very well (calls, WiFi + 3G navigation) but I have been unable to set up my email. When I try to do this by using the Setup Wizard (and click e-mail SETTINGS), I get the following error message:

  -     " ? Your camera has a problem connecting to the server. Try AGAIN or CANCEL.

  .. .so is probably a matter of settings. However, when I picked up the phone at the local Orange store, they were unable to help me.

  Any ideas?

  gyp

  gyp, greetings and welcome to the Support Forums of community BlackBerry.com.

  Your SIM card account includes THE BlackBerry data plan? You who will have to setup email and many others still the BlackBerry data functions.

• BlackBerry smartphones can not connect, reset the password for the update!

  forgotten my password.  When I go to the login page, I get my e-mail address, click on 'forgot password' and it comes up with a new page where I get my new email address, and there is a picture of 6 letters/numbers that I'm typing in order to reset my password.  I type in exactly as stated, click on 'submit' and it comes up saying "image does not correspond to" or something like that.    I entered it exactly as shown.  No matter how many times I do it, he only says 'no match' - so, I can not connect, or if I can reset my password.  To make things worse, there is no method communicating with blackberry, or anyone who is competent in order to obtain assistance.

  Seems I am dead in the water and locked forever.  It seems that many others have the same problem with no path for resolubion.

  gandcsundvik wrote:

  To make things worse, there is no method communicating with blackberry, or anyone who is competent in order to obtain assistance.

  You must call Sprint, they are your software first line and the device's hard support channel. If they cannot solve the problem, you must ask them escalate the problem to a support technique level RIM. They will, and if they do not offer to do so, you must request this firmly.

• BlackBerry smartphones can not connect to the Mobile network

  Hi there, I really hope that someone can help me with this frustrating problem. I have a Verizon Blackberry Curve 8530 I bought on eBay. I have not had any problems to get the phone activated and it worked like a champ. A few days earlier, the battery got very low and my connections disabled. I charged the phone and now it won't let me connect to the mobile network! When I select the option it tries to connect and a red 'X' appears and it does not connect. However, it WILL connect to WiFi. WTF.

  Hello!

  I suggest the following:

  (1) dial * 228 and select Option 1. To make again, and select Option 2.

  (2) registry HRT

  • Homescreen > Options > Advanced Options > host Routing Table > (it matter little what line is current) > sign up now

  (3) Service reference books

  • KB02830 Send the directories for the BlackBerry Internet Service

  (4) batt Pull Reboot

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you must contact VZW for assistance.

• BlackBerry Smartphones could not connect to the internet.

  When I click on the browser icon and type an address on the go to page... I get this message:

  Unable to connect to the selected Mobile Data Service,

  Please try again later.

   

  If the problem persists, contact your administrator

  Do not forget that your icons of 1xEV read signal strength.  You can also try: go in manage connections > remove the Coachman of the mobile network box and wait 1 min > replace the driver, reboot the device by pulling on the battery with the camera > reinsert batt and wait for 1-3 minutes restart.  Try it and tell us...

• BlackBerry Smartphones not always connect to the internet to order but can still receive emails

  I have a curve 8330 on the Altell/Verizon network and for some strange reason when I try to connect to the internet, it will not always be required, it will connect and work very well, so no more 5 minutes later it doesn't connect on another ten minutes, although I am always able to receive emails even when it does not connect to the internet. It is always 1 X and 1 x no, and I tried all the simple fixes like a traction battery etc. Any help is greatly appreciated, thank you.

  Since you get only 1 X, I suggest contact you VZW support... something is wrong. 1 X means that everything happens through the network of the voice... which may include internet access, but it will be slow and flaky. EV will give you the power of the information network... but VZW needs to help you understand why you're not getting that.

• Sync of DM of blackBerry Smartphones 'are not connected to the internet.

  I have the BB Curve 8330. I HAD DM 4.3. I bought the new computer, with Windows 7, and I downloaded the latest version of the DM. Now the message says that you are not connected to the internet. I did a lot of research today, and I do not understand much about the proxies. The only thing I see is that I listed port 80, but I see no other. I don't know if I need these two ports, and if I do, I do not understand how to find the address and add the other port. I know as little about proxies that I don't even know if I am this wording of the questions correctly! Sorry! I hope someone can help without a really complicated solution!

  Sorry that I was not back to meet and finalize this - had some seedlings to make! Finally got between this rain! I digress... Well had a few other issues with my new computer, HP have called and got help from them - couldn't even send and receive emails more. I'm embarrassed to say that the problem with my timing and electronic mail was Norton Antivirus! I had to uninstall it - that you can't even do it right on your computer, you must go to their website and get a special tool to uninstall it and when it was all finished, my e-mail has started working again and so did my syncing. I can't believe that a program like this can cause so much havoc. I know there are a lot of threads that say to deal with your antivirus, but there was a trial version on my new computer that I had not subscribed too, and even the trial were exhausted. I had checked all my settings on anti-virus, but it didn't matter. I had to uninstall all.  Thanks for your help anyway. You always learn a lot that you go when you run into problems. My own Kaspersky program is now installed, my BB is in sync, work e-mail, and seeding is finished - everything is good!

• BlackBerry smartphones can not connect to the Blackberry server

  I can't send or receive messages BBM or connect to the internet. Status of the service, I said "m not connected to the Internet Service or Enterprise Server. I am connected to my mobile provider and I seem to be the only one having this problem with my friends.

  I understand the problem. The problem came from a problem/mistake with my mobile operator and change/upgrade plan. If the problem is not related to the BB server.

• BlackBerry Smartphones when make you against the Qatar?

  When you make against the Qatar?

  Hello!

  Know that AppWorld is simply a portal, vending apps developed mainly by others. Therefore, it is not your exclusive supply source - there are others that you can try (e.g., Handango, Handmark, BPlay, GetJAR and Mobihand). I found that there are very few applications that is exclusive to AppWorld. You can see the online catalogue and then look for other sources of supply, including quite often on the developer website.

  Please more understand that RIM has no unilateral control over the availability of AppWorld. On the contrary, a triad of entities must agree - RIM, wireless service provider, and Government. As the main entity to profit in this triad, I've always suspected that the RIM is not one that could hinder the process.

  Good luck!

• BlackBerry Smartphones how can I get the Desktop 4.6 to stop loading rach time I turn on my PC?

  How can I get the Desktop 4.6 to stop loading rach time I turn on my PC?

  Hello...

  If you're running XP, right click on the Start button go Open - start/programs and delete icon Desktop Manager from the startup folder. When you install the Desktop Manager, framework of installation at the end asking you if you want it to start and you have to uncheck this option so that it does not start. By removing this startup folder, you won't have this problem.

  H.