BlackBerry Z10 that nothing turns

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• BlackBerry Z10 how to turn on blackberry Z10

  Dear team member Support

  My z10 camera when I turn that on loading only 100% & show but not finished

  Now what can I do to this body please help me

  M. Catherine

  Dhaka, Bangladesh

  Hello and welcome to the community!

  Please try this sequence... Note that, throughout the entire 4h15m process, your BB must be directly connected to a charger checked (not PC USB, not a docking station):

  1. With battery, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the screen not
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the screen not

  This has been known to "revive" some BBs. If that fails, try again but increase time to 2 hours and may be as long as 4-5 hours waiting for step 4.

  It is also possible that your battery or BB has encountered a problem... to test, this sequence is necessary:

  1. Get a known good and already fully charged battery... use it in your BB and see what happens
  2. Get access to a BB good and the same known... use your battery in there and see what happens

  The results of this will show if your BB or your battery that has the problem. Note carefully please only 'new' and 'well known' are not necessarily the same things. Although rare, a 'new' battery could certainly be defective. On the contrary, the easiest (and cheapest, btw) method to perform this test is to find someone with an identical BB which has no problem... trade in batteries and see what happens.

  Good luck and let us know!

• BlackBerry Z10 Z10 not sync

  I live in Scotland and my Z10 stopped sync since last August.
  I called the provider (Vodafone) in early September, the agent connected to my PC and took some data that he would send to Blackberry and says BB would contact me, when they found the problem.

  He gave me a reference in the case of CS00016845556.
  5 weeks later I heard nothing and I called Vodafone again, this time I was told that the first agent should not have developed a case for what it was a Blackberry connection problem and I have to contact Blackberry on 08000962210 which turned out be a number of death.
  I am due to change my phone next spring and was quite happy with fom Z10 small things apart as sometimes turning off the WIFI without special reason, but overall, it improves with each update.

  Synchronization is very imortant to me because it allows to manage my life and Affairs, but if this can not be repaired easily and without inconvenience a lot more, my BB loyalty can be stretched too far.

  Me he fixed by backing up data, reset to factory settings, update and restore the data. So far so good

• BlackBerry Z10 battery not charging to 100%, is stuck at 78%.

  Hello everyone, its my first post so if this is in the wrong section, or this problem has already been resolved, kindly link me to the correct message.

  I have my blackberry z10 not too long, probably 2 months, and as a first step, the battery was not serious. A full charge is 100%. There was 1 opportunity where I used it until the battery was completely hard and off the unit its own.

  He warned me 10% left and stops immediately after that. Now I'll have the problem of it not charging up to 100%. He shows me the icon of "lightning" up to about 75% where it stops and shows me the '=' sign as in fully charged or not charging.

  I tried to restart the device and even turned off while loading see that fixes the problem or not, but nothing helped.

  Someone here has the same experience? Any help or advice would be greatly appreciated

  Hello! I think that's it:

  http://supportforums.BlackBerry.com/T5/BlackBerry-Z10/Z10-battery-life-is-not-accurate/m-p/2447449#M...

• BlackBerry Z10 battery not charging 100%, remains stuck at 84% to 91%

  Battery not charging 100%, remains stuck at 84% to 91%.

  Hi all

  I got my blackberry z10 not too long ago, and initially, the battery was not serious. A full charge is 100%.

  Now, I'm having the problem of not to charge up to 100%. He shows me the icon of "lightning" up to about 84% to 91% where it stops and shows me the '=' sign as in fully charged or not charging.

  I tried to restart the device and even turned off while loading see that fixes the problem or not, but nothing helped.

  Someone here has the same experience? Any help or advice would be greatly appreciated.
  Thank you

  LEAVE it plugged into the wall charger (not USB > PC charger) for half an hour.

  With the charger plugged, remove the battey a minute then reinsert it.

  This will often reset the battery on the device reading to the actual battery charge.

• Reloading the blackBerry Z10 Z10 software stuck on logo Blackberry, continuous restart loop, did not help...

  Hello

  Here to find the solution for my beloved BlackBerry Z10 STL100-3

  One day, precisely 26 May 2016 my Z10 battery Blackberry went below 5% or something, I rushed to connect it to the charger but before doing so; It is just off. I plugged in the charger for several hours, but it went to reboot mode as he went to the course passed. It just kept flashing empty battery symbol.

  Problem: BlackBerry Z30 stuck in a reboot loop

  Comments/Details:

  1. when it is connected to the wall charger, the red LED flashes for a few seconds, the display shows "BlackBerry" name. After that,.

  a. device either goes to a restart mode, the icon reload Blackberry OS, the charging progress are shown and about 60-70% progresses he new go to the mode (flashing empty charging symbol) load

  b. or device is standing right in the mode, load with screen showing beteer empty, load, seeing to the top flashes still with the typical color of LED for empty-drained/low battery levels.

  2. keep on charging for several hours, or even overnight will not help to restart. And he remains in charge mode with b symptoms of "scenario". Start button / stop fails to start the machine and after several attempts, it flashes only 'Blackberry' on screen and again charge mode.

  3. as soon as the connection to BlackBerry device link gets detected for a few seconds. And the screen displays the name of "Blackberry", "scenario one" described above occurs. And he just repeats.

  4. that the device is detected for a few seconds, being fast enough to select the option "Reload" when Blackberry link shows that it connected returns with the message "software update has encountered an error.

  After meeting thiis reboot loops question on 26 May 2016, I searched rigorously blackbery support forums and other web pages a di a factory reset/software reload on my device. I lost all my data, but did not care as I wanted my Z10 back to life.

  Now its been 2-3 months I see my Z10 stuck in restart loop and hoping that maybe it lights up or I will be able to find the solution.

  Kindly help.

  Hi J Sanders,

  Z10 was connected to the wall charger and all the tips/advice you mentioned have been tried. He could not start device.

  Before trying the ADF, to check if battery is dead or defective; I kept it in my brother Z10. The battery was load and after a while, he turn the unit on its own.

  However, the pile of work of Z10 my brother could not initialize my camera. I guessed corrupted software connection or the battery could be a problem.

  I carefully observed battery connection ports, specifically the part that establishes the conncetion of metal tabs of the battery with the unit (given in the image http://www.gsmzone.co.uk/Blackberry-8900-Z10-Battery-Connector).

  I found one of the metal connector stuck / out partially / fits loosely / spring-movement irregulars / and is not able to communicate perfectly with the metal strips of the battery.

  I tried to solve this problem by manually removing the metal connector. After several test, I managed to do it.

  I put my battery in my Z10, he acknowledged, and red LED flashed, name BlackBerry flashed, Blakberry OS Reload icon flashed-has increased 100%, Blackberry 10 name flashed and Z10 began. Device came to operational status.

  Current operating system version is 10.3.2.2836.

  No SIM or media inserted in it.

  Charge the unit and check if all functions work fine.

• BlackBerry Z10 Hub issues

  Hello, my Z10 went, when turned back on,... all contacts had disappeared, as well as all accounts of the em, also hub of blackberry, said only 'preparation' Blackberry hub... "that's...

  pls u can help me... or what I can do... to recycling contacts and basically all the em left...

  Thank you

  Wow and then will restore all the data and contacts, count em etc. ?

  Thanks for your help.

• BlackBerry Z10 Wifi disconnection and deactivation

  Topic: Drops wireless connection and disables wifi radio on TP-LINK router 470N (single band - 2.4 GHz) (Home connect)

  Hello

  I'm Jay payen

  Recently, I have owned BlackBerry z10 and have the latest firmware upgrade version: 10.2.1.2102 updated.

  I am Using Wi - fi Connection to connect the app on my phone, but since I started to use BlackBerry z10 he constantly sinks in connection with home wifi router in addition it also disables wifi radio so that even make any another device branch ed on this router disconnected to the router. Solution is to this problem is that I have to restart my router every time.

  I tried to change due to changes in my router:

  • Mode: since 11bgn mixed with 11n only
  • Enabled SSID Broadcast
  • Wireless security: of WAP-WAP2-staff staff
  • Beacon interval: 100 to 50
  • RTS amplifiers: Of 2346 to 2304

  I am friends here from my phone to the router address reservation.

  Note: My router has the latest Firmware Version: 3.16.6 build 130529 Rel.47286n (v4.0000 H/W Version WR740)

  I use Sony Xperia Acros, HP ProBook 4440 s, Sony Vaio portable Devices in parallel, or any hour would not be problem with connection of abandonment until.

  So, please help me about this situation.

  Modification of the Ant / changes / suggestions are welcome.

  My router configuration:

  • Wireless Radio: turn on
  • Name (SSID): XXXXXXXXX
  • Channel: Auto (canal 11)
  • Mode: only 11n
  • Channel width: 20 MHz
  • MAC address: XX-XX-XX-XX-XX-XX
  • WDS status: disable
  • Beacon interval: 50
  • RTS threshold: 2304
  • Fragmentation threshold: 2346 (fixed)
  • DTIM interval: 1
  • WMM enabled
  • Persons with disabilities in isolation AP

  WAN connection type: PPPoE (AutoConnect)

  Phone settings:

  • Enable connections
  • Hidden off SSID
  • WPA/WPA-personal security type
  • VPN profile
  • Type of band 2.4 GHz
  • Auto obtain IP - on
  • Using Auto-IP - verified
  • IPv6 disabled
  • Proxy disabled
  • Access point inter Handover - on

  Please help me get rid of this situation.

  Thanking you.

  Good day

  Greetings - Jay payen

  Hello!

  Try turning off WMM, it should help you

• Lost blackBerry Z10 phone

  Magalie

  Today, I have a bad day. I lost all the money this month (I'm a student), and the worst is that I lost my blackberry z10 . When I knew I lost it, I was very angry.although it is an old phone, I purchase form someone else, but with me, it's a treasure and a friend. I'm going to protect.blackberry.com, then replace 'Flag as stolen', because I want the thief have only a brick. but now I think that if the thief do not turn the data or does not connect with a wifi then sell it to another people. It is verry bad for them. They lose money from verry for a brick. (I live in vietnam, security is not high, I don't want to aggravate some for someone, but I don't want someone not know my data on my phone, I install 10.3.2, I don't know what happens to my data on my SD card, I want to, it can be earsed).
  You can check what is happening with my data, as it can be not to connect to the internet.
  Thank you verry much!

  Oh sorry for your loss!

  thanhzen2009 wrote:

  but I don't want someone not know my data on my phone, I install 10.3.2, I don't know what happens to my data on my SD card, I want to, it can be earsed).

  Your inserted SD card is not affected by Protect or whatever it is. To protect your card data SD Media you would have needed to have the encryption on the card.

  thanhzen2009 wrote:

  You can check what is happening with my data, as it can be not to connect to the internet.

  No, you can't.

• BlackBerry Z10 impossible access contacts or messages and the non-existent hub

  I got a Z10 now and during the installation I noticed that if I clicked on the "contacts" or "text messages'icons are not." I thought when I transferred all the data from my old divide that would correct itself, but it does not.

  None of my contacts or forwarded messages, and I Redid the transfer twice. My call log was transferred, but all entries are number only, no names. And I can't seem to be able to add these numbers to my contacts. I can't even enter the contacts and enter all my previous Info manually.

  I have no hub blackberry either and I asked the people who are in the same room to send me messages but I don't get them. I tried to reboot the device several times but nothing moves. I seem to be able to BBM surveys send, but not receive them.

  Seems that the only thing I can do is to make and receive calls and use the internet browser.

  Can any ideas on how I fix? I will go back to the store I had the phone of the future, but really looking for some information at this time if possible.

  Thank you.

  G

  Hi G and welcome to the community of BlackBerry Support Forums!

  Have you made software updates on your BlackBerry Z10? If this is not the case, there may be one available. You can do the update through the BlackBerry Link with your device, or by going to settings > software updates on the device itself.

  Thank you.

• BlackBerry Z10 IMPORT/EXPORT of CONTACTS OF BBB FILES to VCF FILES OR TEXT

  I got a blackberry Z10 (unlocked version) which was defective and he has been replaced by an other Z10 (also unlocked) blackberry. Because the OS versions are different, I can't restore my contacts from the old to the new. BlackBerry has said that this is due to the difference in OS versions. I downloaded the bb world app that import/export of contacts, but can import text or vcf files and not the bbb files.  I downloaded Extractor backup blackberry but was disappointed to see that BB 10 backups are not supported yet. Please I need help with my old transfer contacts from my old bb to my new bb z10 z10. I use a computer hp laptop 8 windows.

  Thank you

  So I guess you never backed up your phone using BlackBerry Protect, or you did.

  If you did, you can install your contacts from there.

  If you do not, think to do for next time.

  Read all of this page, there is not much to read: http://worldwide.blackberry.com/ap/protect/

  If you have never enabled BB Protect you.  Go to: settings, BlackBerry Protect, marketing and you must also turn on location services.

• BlackBerry Z10 can I create a Blackberry ID using the same email address, but with a different password?

  I use 2 phones and I am ready to create a new blackberry on the 2nd ID, but it requires an email address and I don't have that one email address that I use for everything. I want to know if it is possible to create a new BBID with the same e-mail address but different password. The main thing is I want both phones to be active and fully functional, but I don't have a single address email and I prefer not to create another email address, because I love all of my emails in one place rather then having 2 email addresses. I don't want any phone be disabled. I do not fear one of the BBM is turned off, as long as at least one works. Both phones are a Blackberry Curve 9320 and a Blackberry z10, which is one waiting to be activated.

  No this is not possible, the e-mail address you used your BBID, is associated with the device that you use it on. It is also the BBID username. And cannot be used on another device, no matter that there is a different password.

  I suggest that you create a new e-mail account, just for the sole purpose of using it as a BBID.

  www.bbid.com

• BlackBerry Z10 10.2.1 battery problems

  Hi guys,.

  Since the new update of my guard battery dies unexpectedly, it resembles a minute, I have about 20% battery left, I enter the peripheral battery monitor and it tells me that I still have some time left on the device and the next minute, he is completely dead.

  I load it, it takes like 5 minutes so that it starts and then he tells me that he is in charge and he is 33% already, how can it be?

  There is no way to calibrate the battery because I can't seem to discharge fully, or perhaps it is completely discharged to about 20%, but it doesn't.

  Is it just me or anyone else has this problem as well?

  more information on this bug

  http://forums.CrackBerry.com/BlackBerry-Z10-F254/Z10-automatically-turns-off-when-battery-level-Belo...

  http://supportforums.BlackBerry.com/T5/BlackBerry-Z10/Z10-turns-off-before-battery-is-low/TD-p/25214...

  http://supportforums.BlackBerry.com/T5/BlackBerry-Z10/Z10-battery-finsh-in-20/TD-p/2384977/page/5

  for tuition fees, it is still off about 20%, even any low battery warning before

  I tried the solution of the JSanders.

  I took out the battery then it was still plugged in, tried on hold for a while, then put the battery back in and unplug, battery meter rose to 7%, I started to play videos from youtube in high quality at max brightness and volume, and the battery is now at 5%

  Looks like it's the calibration

• BlackBerry Z10 Z10 is not running... More details about the post

  Watch list prior to the incident:

  -my phone needs to be rebooted now and then because the phone has no reception Internet... all I get is this small h but when I restart it, it goes back to the 3G...

  -During the loading of my phone, if I acsidentaly loosen the usb microphone connected to my phone. my phone is just dies without warning, as it comes to fade and other things... I only wait a few minutes for her to turn its own

  -my phone started to disable its own (not during loading) only at random even the phone is idle I'll just fint it restarts on its own... and while I use the phone it just restarts...

  -my phone started having a flashing model for the Red led lights up when he died... the rate is 4 seconds blinks... the phone would turn not...

  -my phone turned on automatically... I noticed that the battery is only 20 percent when he died it was more than 50%

  -When I tied my phone it just turned off on its own...

  -the phone is now have a constant lit red light led... the phone will not turn on

  -i out the battery... Remove SIM... remove the sd card and pop while... no joy

  -After removing the bss (battery, sim card and sd card), the phone has lost its constant red led clear status and is now dead

  Observations after incident

  -i tried removing the battery and popping in... no joy...

  left-i it doesn't charge for at least 7 hours... no joy

  -i left without the battery for 4 hours... no joy

  -the phone connected to my pc for 4 hours left... the red light continues returned...

  -i tried to reload the OS purchase my computer does not detect my phone so... no joy...

  d ' irritation if took out the battery and sent... the phone has lost its status as a continuous red light...

  Note * it was in an interval of 3 days

  I would really appreciate the help, the location of the place where I can get it replaced is not easily accessible... I would like to replace as a last resort because I have important data on my blackberry z10.

  If you are willing to help and need more details please do inform me.

  Hello everyone I would like to thank the person who tried to help me, but here I am with the best solution to get your z10 to run...

  1 collect information of the nearest BlackBerry Expert Center close to you. here a link that will help you find one.

  http://global.BlackBerry.com/en/support/support-store-locations.html

  2 contact, then tell them the details of the incident, symptoms, etc...

  3, they will say to bring the product to them because they need to change the sone (OS) software and material things... they also explain how the service works... the device will be in 6 weeks max.

  4. wait...

  I hope to help the people who are currently with these problems, Z10 is a great device. He has an amazing interface as all the blackberry is... also amazing on the keyboard of the screen very responsive... sad to say, it doesn't have a lot of applications, but that doesn't bother since I'm not really a person app... CIAO well! Ganna let this thing like solved but we look forward to answer you if you guys need something said...

• Questions of blackBerry Z10 face after clearing security

  Hello

  I did a wipe of security 2 days ago on my Z10 that finally got stuck at 98% and then I was getting an error of bb. I also marked my phone stolen on BB protect webiste I found later.

  Now the question is that I have downloaded the file zipped to new OS and tried to start the process to load the new operating system by connecting to your laptop. However, all the im see is a light green on my phone and nothing else. It is in this condition for 3 hours now. Need some help here.

  Yes, try using the link for BlackBerry. You may also need to solve the problems of connectivity as well as the problem of the OS. Posted by JSanders autoloader method should work too, and you might have to come back.

  Resolving connectivity issues...

  http://support.BlackBerry.com/kb/articleDetail?articleNumber=000035666&language=English