BlackBerry Z30 sudden loss of gmail in the hub messages

Other features of Google continue to work very well (for example, calendar), but not gmail messages received to the hub for the last 48 hours or more. They always come to the webmail page.

I did change all the parameters, including the email or the Hub settings.

I hope this is enough information? Thanks in advance for any help - Eric

Hello and welcome to the community!

With a strong carrier network (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (step 1 should translate a message from your BB... Please wait just before moving on to the next step):

1) register HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a "record has been requested' and a 'registered' popup message appears

2) restart

  • Hold the top button until the counter reaches zero. Wait for the unit to be completely stopped (for example, nothing appears on the screen, no lights, etc.). Hold the top button until the red light. Wait through the entire boot process.
  • IF this fails, you can try the more energetic method of exploitation of the volume up/down keys until the unit completely stops... Wait a little and then turns on normally.
  • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

I hope that will move things again for you! If not, then you should try remove and re-add your configurations for the relevant accounts.

Good luck!

Tags: BlackBerry Smartphones

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