blank screen with cursor after logging in to windows 7 pro 64-bit system?

The problem above has only begun wihin last week, until then the system worked perfectly for 18 months since the purchase. I did not the last changes made to the system or apply updates. The fine start pc, I select the user's profile, enter the password and then it goes to a white scree with a mouse cursor. It remains so for about 30 minutes, and then the desktop appears and works normally.

I ran diagnostics system, a virus scan using norton, tried loggin via safe mode, other user profiles, restore back to the right configuration of las don'tknow etc all with no fix. Since the research online, I realize a lot of people have the same problem, but I have not found any confirmed bugs. Given the number of problems reported I would have taken that there is an update/fix win7 for cause of ths.

Can you please offer some advice because this is really an impact on my work.

Thanks in advance.

Hello

1. you have an external equipment, connect to the computer?

2. you receive an error message?

3. what was the result in safe mode?

Method 1

It is possible that some third-party programs installed on the computer is causing the problem.

I suggest that you perform a clean boot and check.

To help resolve the error and other messages, you can start Windows Vista or Windows 7 by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.

See the link below to learn more about how to clean boot.

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

http://support.Microsoft.com/kb/929135

Reset the computer to start as usual

When you are finished troubleshooting, follow these steps to reset the computer to start as usual:

(a) click Start, type msconfig in the search box and press ENTER.

(b) If you are prompted for an administrator password or for confirmation, type your password or click on continue.

(c) under the general tab, click the Normal startup option, and then click OK.

(d) when you are prompted to restart the computer, click on restart.

Method 2

If the previous step fails, see if the problem persists in the activation of the video mode low resolution (640 × 480) in the advanced boot options.

Startup options (including safe mode)

http://Windows.Microsoft.com/en-us/Windows-Vista/advanced-startup-options-including-safe-mode

If the previous step fails, check in the event viewer for the cause of the issue and after back with the results.

What are the information contained in the logs of the event (Event Viewer)?

http://Windows.Microsoft.com/en-us/Windows-Vista/what-information-appears-in-event-logs-Event-Viewer

I hope this helps!

Halima S - Microsoft technical support.

Visit our Microsoft answers feedback Forum and let us know what you think.

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