'Blocked updates' on Satellite Pro L630

Hello

Some Microsoft updates have failed, most recently KB3031432.

Microsoft support examined and told me that the manufacturer has blocked updates and I need them to "unlock the key to your current windows. Means nothing to me. Anyone know about this?

The laptop is a L630 (PSK05A-00P01J) with Win 7 64 bit.

Ta
ORS

Hi ORS

I've never heard of some updates stuck on Toshiba laptops. Right now I use both two machines with Win7 64 bit and all the latest updates are installed properly.

Just a question at the beginning: do you use a version of Windows that you have with your machine (original recovery image)?

Tags: Toshiba

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