Blue screen as soon as the internet has loaded up.

Original title: what does the error code 6.1.7601.2.1.0.768.3 on an average of the blue screen and how to fix it?

The blue screen appears as soon as the internet is usually loaded up. However, sometimes the internet works fine for 20 minutes or if, before that date, the blue screen appears. It was in fact only a significant problem since McAfee SecurityCenter has been installed, but I woyuld like the keep this preference, otherwise I would have no way to defend against the virus! It's an Acer laptop and about 2 years.

Hello

Thanks for posting your query in the Microsoft Community Forum.

Based on the information, you receive on random blue screen error messages when using the internet.

It would be useful that you can answer these questions to help you further.

1. What is the full error message that you receive?

2. using a wired or wireless?

3. This occurs when you navigate to any specific web browser?

There are many reasons why your system may crash because of these blue screen errors. The most common scenarios are: faulty drivers, hardware problem (especially RAM) or a problem of antivirus software.

Method 1:

Given that the problem started after installing McAfee SecurityCenter, you can temporarily disable the software McAfee security and firewall installed on the system and check the issue.

If disabling the antivirus software solves the problem, you may need to configure the settings of the antivirus as a result program. Please contact the software vendor for assistance in this regard.

Note: be sure to enable the security software on the computer after checking the issue.

Method 2:

Step 1:

Unplug all external devices connected to your system (except the keyboard and mouse) and check if it helps.

Step 2:

We can refer to the article and try the steps to solve the problem.

Resolve stop (blue screen) error in Windows 7

Important: The above article contains steps to perform the disk check. Running chkdsk on the drive if bad sectors are found on the disk hard when chkdsk attempts to repair this area if all available on which data can be lost.

Important: System Image backup

When you restore your computer from a system image, the contents of your hard drive is replaced with the contents of the system image. This means that any changes you made, you have it installed, or you saved after the creation of the image of the file system will be probably lost, unless you have a recent backup of your data.

Method 3:

You can also download the files of "C:\Windows\Minidump" mini dump on the drive to the sky for help. Also provide the link for the download file:

Use the SkyDrive, to download files

To clarify the steps, see the link:

Use SkyDrive download collected files and post screen/image capture

It will be useful.

Post back with the results of the troubleshooting steps provided. If you need help with Windows, let know us and we will be happy to help you.

Tags: Windows

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