Blue screen * STOP: 0x0000008E (0xc0000005, 0x00000000, 0x8BB32B66, 0xB6F93F6C) * iaStor.sys - address 8BB32B66 base at 8BAF1000, Datestamp 4a7c1b38

Similar Questions

• STOP: 0X0000007E (0XC0000005, 0XF748E0BF, 0XF78DA208, 0XF78D9F08) pci.sys - address F748E0BF base at F7487000, Datestamp 3b7d855c

  I am trying to install windows XP Pro on a new computer.

  I get same seizure starts to install is that I published under the title.

  Help me... I'm out of ideas... and can't find answers anywhere.

  Running with

  Asus P7P55D Deluxe Motherboard
  Intel i5 quad 2.66 processor
  4 GB of ram
  EVGA GeForce GT 220 ssc edition 1 GB DDR3 video card.

  I cannot go beyond this error and cannot find a solution...

  :(

  In your case, I would like to start by #4 below.

  Do not install an operating system is usually caused by (in order of probability):

  1. you are trying to install with other devices connected to the computer. Unplug them before trying to make an installation.

  2. "" "" defective installation media. "" Check the CD/DVD installation for scratches, tasks. Try another machine.

  3. bad optical drive. Test with another CD/DVD bootable or Exchange for a well-known work.

  4. faulty RAM. Test with Memtest86 + www.memtest.org . You will download the .iso image file to create a bootable cd. Burn the file with the third party burning software *-as an image, not in the form of data. Then start with the media that you did (you may need to change the boot priority in your BIOS so that the optical drive is the first boot device). The test runs immediately. The test run for an hour or two--at least that errors are seen immediately. If you get any errors, replace the RAM.

  * A good free choice ImgBurn comes from www.imgburn.com .

  5. bad hard drive. Test with a diagnostic utility downloaded from site of the disc mftr... You create a bootable CD with the files you download. Burn the file with the third party burning software *-as an image, not in the form of data. Boot with the CD that you have done and do a full test of the reader. The physical tests fail, replace it.

  6. other hardware components are faulty. MS - MVP - Elephant Boy computers - don't panic!

• blue screen error 0x0000008E (0XC0000005, 0x00000000, 0XF84C9CAD, 0XF80787E4) & setupdd. .sys - address F84C9CAD base at F849D000, Datestamp 48025277 whatever that means?

  I was in the middle of the restoration of the system using the power of the battery only, and the battery is dead. now, he does not recognize me.and he says that he cannot access my hard drive.

  Hello

  1. What is the brand and model of the laptop?

  You can check this link:

  You receive a random "0x0000008E" error message on a blue screen in Windows XP

  http://support.Microsoft.com/kb/827663

  For the battery issue, you can contact your manufacturer.

• Stop: 0x0000007e (0xf77a52b2, 0xf7c84490, 0xc0000065, 0xf7c84190) fltmgr.sys - address f77a52b2 base at f778dooo, datestamp 480251da

  This error on a blue screen when I boot Windows xp pro. Welcome suggestions please.

  Hi John,.

  You can check the following thread link and advice given by Matthew_Ha, moderator of the Forum.

  http://answers.Microsoft.com/en-us/Windows/Forum/windows_xp-system/fltmgrsys-BSOD-when-repairing-Windows-XP/012f5f78-ABA7-4e4e-B41D-c877d343f15f

  You can read the following article and check.

  How to solve an error "Stop 0x0000007E (SYSTEM_THREAD_EXCEPTION_NOT_HANDLED) code error" in Windows XP

• The installation blue screen: STOP: 0x0000007E (0xC0000005, OxF748E0BF, OxF78DA208, OxF789D9F08,

  Original title: cannot format the new hard drive because when I boot the system disk it stops with several STOP error.

  I am trying to solve problems with desktop Dell XPS 420 of my daughter. He started with the message 'bootmgr' trying to get the windows computer.  She ordered a new hard drive and when it was physically connected, I put put in place the disc in the computer to boot from to install windows XP, but it always comes to the blue screen with the following error: (I'm not an expert on computers so that any help must be in a very basic language).
  STOP: 0x0000007E (0xC0000005, OxF748E0BF, OxF78DA208, OxF789D9F08,
  PCI.sys-address F748E0BF base at F7487000
  DateStamp 3b7d855c

  I retried the boot and got the same error.  I check the forums online and they suggest that to go in safe mode.  I can't go in safe mode - do not have an operating system installed yet.  Some have said to change organic caching and shadowing.  I don't know how to do and I can't get into safe mode.  I don't know what to do.  Of course, the warranty was out - 2008 computer.

  Can anyone help or point me in the right direction? My funds are limited to pay Dell for the solution.  Thank you.

  MDT? Does not look good. See:

  http://www.computing.NET/answers/hardware/MDT-hard-drive/23869.html

  I still don't understand why you think that you need a new hard drive. There is nothing prevents you to install own XP on the old disk.

  If you can't find the right drivers (I don't know where to find them), maybe you can get in Dell's BIOS and change the hard drive controller affecting IDE or legacy or something like that. Then the new disc would work.

  Or you can simply put the back of an old man. You can either try to repair your installation of Windows with our help or opt to perform a clean installation.

• Satellite 2410-404: blue screen STOP: 0x0000008E TVALD. SYS

  Hello
  last night I tried the WinXP "verifier.exe" tool to check unverified in WinXP drivers.
  My system worked very well until this try. After the first reboot, the system load until the home screen where I choose my account (Administrator rights) to load my profile. After the boot process slows down upwards, only windows processes are shown in the lower right bar (icon of sound system, network) and after a while, there is a blue screen with the following information:

  STOP: 0X0000008E (0XC0000005, 0XF89A742C, 0XF3DFDB50, 0X00000000)
  TVALD. SYS - address F89A742C base at F89A7000, DateStamp 3b7caa6c

  and the system stops.

  Please help how to deal with this error, the tvald.sys is a Toshiba system file in the system32 directory.
  I have the Toshiba recovery cd, but I have half a month of accounting files that is not registered so I need urgently a fix where I do not format the hard drive.

  Thanks for any help
  Alex

  You are right;
  The TVALD. SYS seems to be a Toshiba ACPI-Based value added logical device driver that is required to run the stable notebook.
  It looks like these files has been has not signed with a certificate from a trusted windows source and therefore the tool of Windows XP "verifier.exe" locked or deleted. (I put t know exactly what verifier.exe)

  I put t know if you were able to solve this problem without using the Toshiba Recovery CD :(
  The TVALD. SYS seems to be stored in
  windows\ system32\ drivers\ tvald.sys c:\

  and in the registry here:
  HKEY_LOCAL_MACHINE-SYSTEM-CurrentControlSet-Services-TVALD

  However, in my opinion the verifier.exe tool should be removed and the settings must be reset!
  In this case, you can use the XP System Restore tool!
  That's all I can suggest

• blue screen every startup: error (0xc0000005, 0xF7c2815E, 0xf7C66864, 0xF7C66560) kdcom.dll - address F7C2815E base at F7c27000 Datestamp 4ed8a0bd

  ORIGINAL TITLE: help... Blue error screen?

  Help I get this blue screen error whenever I start up my dell computer... A problem has been detected and windows has shut down to prevent damage to your computer.  If this is the first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps: make sure that you have enough disk space. If a driver is identified in the stop message, disable the driver or check with the manufacturer for driver updates. Try which video cards.  Check with your hardware vendor for updates to the BIOS. Disable the BIOS memory options such as implementing caching or shading. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.  Technical information: (0xc0000005, 0xF7c2815E, 0xf7C66864, 0xF7C66560 kdcom.dll - address F7C2815E base at F7c27000 Datestamp 4ed8a0bd

  Thank you, I actually set myself a few hours after the announcement by starting in safe mode and scan with norton :) But thank you very much for the reply!

• wdf 0x0000007E (0xc0000005, 0x88a56c9b, 0x8afca948, 0x8afca520) 01000.sys - address 88a56c9b base at 88a 12000 date stamp 4a5bbf28

  wdf 0x0000007E (0xc0000005, 0x88a56c9b, 0x8afca948, 0x8afca520) 01000.sys - address 88a56c9b base at 88a 12000 date stamp 4a5bbf28

  BSOD happens only to reboot or shutdown.

  Hello Pim857,

  Often, we see crashes as a result of a program from loading at startup.

  To solve these, we use the clean boot troubleshooting.

  The following describes this process:

  Windows XP:

  http://support.Microsoft.com/kb/310353

  http://support.Microsoft.com/kb/316434

  Windows Vista and Windows 7:

  How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

  Best regards

  Matthew_Ha

• Error blue screen: STOP: 0x0000008E KERNEL_MODE_EXCEPTION_NOT_HANDLED

  original title: blue screen with the error: "STOP: 0x0000008E (0xC000001D, 0 x 82850572, 0x9E204038, 0x00000000)"»

  Hello everyone,

  It has been more than a week I tried to re - install my computer: ACER9802AWKMi after several months of support with blue screen apearing errors whenever there is more than one program open :-(
  So I started with a recovery disk, but the problem was still there.  The computer came with XP Home Edition and I got an upgrade to Vista (all original stuff) with all updates (SP1 and 2 and everything else updates)
  Now, every time I go on the internet: especially no problem, but if I want to play a game (online) full screen, after a few minutes:
  Yes: blue screen with messages such as
  STOP: 0X0000008E (0XC000001D, 0 X 82850572, 0X9E204038, 0X00000000)
  STOP: 0x0000007F (0x00000008, 0x8013F000, 0 x 00000000, 0 x 00000000) or
  PFN_LIST_CORRUPT or
  something with the memory of the BIOS (which I have to remove cache or mirror) witch I tried to do, but not found in the BIOS SetUp (when start PC press F2)

  Whenever I get another message :-(

  I tried with FixIt, fact CHKDSK - CHKDSK F + CHKDSK F R
  I have also run Everest to have all the necessary stuff... so if you need it...

  If anyone has a sollution, I would be very happy to hear it.

  TX much

  In the mean time brands more than 13,000,000 errors:(et toujours obtient plus élevé.)  Of course I'm not every minute in front of my screen (sometimes I work too: the job from 9 to 5, you know)

  Hi Sabine,.

  This means that the RAM is broken or damaged. If you receive error messages, you can stop the execution of memtest86 +.

  Ask someone who knew a little technical to open the laptop and check out how many RAM modules there. If it has a single module, buy a new RAM module.

  If she has more modules, remove other modules, so that you don't have 1 module of RAM left. Now run the test for each RAM module again (only install 1 module at the same time) to check if all are damaged or 1.

  If you have discovered how many RAM modules is broken, buy new RAM

  André

  "A programmer is just a tool that converts the caffeine in code" Deputy CLIP - http://www.winvistaside.de/

• Blue screen - STOP: 0x0000008E

  I got a blue error screen that lists the following information:
  Problem: Blue screen
  6.0.6002.2.2.2.0.768.3 OS version
  Locale 1033 ID
  ICC code 1000008e
  BCP1 C0000005
  81FF03D4 BCP2
  BE0C2C5C BCP3
  BCP4 00000000
  Version of the OS 6-0-6002
  Service Pk 2
  768-1 product

  Files that describe the problem:
  C:\Windows\Minidump\Min.011410-01.dmp
  C:Users\Owner\AppData\Local\Temp\WER-123833-0.SysData.XML
  C:Users\Owner\AppData\Local\Temp\WER14F6.tmp.version.txt

  The message said I may not have sufficient disk space and disable BIO memory options and something to do with caching. My battery was insufficient in time, so not that of course that has nothing to do with it. My battery needs to be replaced as well, since it does she take his load for more than 30 minutes. In any case, I don't know what to do or who call for this problem. I run on Windows Vista Edition Home Premium. I've already fried a laptop after 1. 5 years, the current one is 2 years old. I'd appreciate the help. Thank you

  Hello

  Power problems can cause strange things, however if the system is connected to a/c which should not be a problem.

  Two main causes of this blue screen video drivers and BIOS - check with system manufacturer site for
  View of the adapter (video) and BIOS, then on site of the manufacturer of the device for the last video. There may be other drivers
  in order to check there. DISABLE the auto-pilot plant as those who are older and if updates Windows suggests
  a pilot just HIDE. Antivirus is another possibility.

  See methods of update driver generic in the next message.

  BCCode: 8th 0x0000008E is the same as 0x1000008E

  Cause

  Bug KERNEL_MODE_EXCEPTION_NOT_HANDLED control is a very common bug control. To interpret it, you must identify which exception has been generated.

  Common exception codes are:

  • 0xc0000005: STATUS_ACCESS_VIOLATION indicates that a memory access violation has occurred.

  Solve the problem

  If you do not have to debug this problem, you must use certain basic troubleshooting techniques:

  • Make sure you have enough disk space.
  • If a driver is identified in the bug check message, disable the driver or check with the manufacturer for driver updates.
  • Try changing video cards.
  • Check with your hardware vendor for updates to the BIOS.
  • Disable the BIOS memory options such as implementing caching or shading.

  If you plan to debug this problem, you may find it difficult to get a stack trace. Parameter 2 (the address of the exception) should identify the driver or function that caused the problem.

  If you do not know the specific cause of the exception, consider the following:

  • Hardware incompatibility. Ensure that all new equipment installed is listed in the list of the products tested Microsoft Windows market.
  • Service driver or defective peripheral system. A chauffeur service or defective peripheral system could be responsible for this error. The hardware problems, such as BIOS incompatibilities, conflicts of memory and IRQ conflicts can also generate this error.

  If the verification of the message bug list a driver by name, disable or remove that driver. In addition, disable or remove drivers or services that have been recently added. If the error occurs during the startup sequence and the system partition is formatted with the NTFS file system, you may be able to use Safe Mode to rename or to delete the faulty driver. If the driver is used as part of the start-up procedure of the system Safe Mode, you must start the computer by using the Recovery Console to access the file.

  If the problem is associated with Win32k.sys, the source of the error may be a third-party remote control program. If this software is installed, you can remove the system startup service using the recovery and then Console by removing the offending system service file.

  Check the system log in Event Viewer for additional error messages that might help identify the device or driver responsible for control of bug 0x1E. You can disable the cache in memory of the BIOS to try to resolve the error. You must also run the diagnostics of material, especially the scanner memory, which provides the manufacturer of the system. For more information about these procedures, see the manual of your computer.

  The error that generates this message may occur after the first reboot during Windows Setup, or after installation is complete. A possible cause of the error is lack of disk space for installation and the system BIOS incompatibilities. For any problems during the installation of Windows that are associated with lack of disk space, reduce the number of files on the hard disk drive target. Search and delete temporary files that you do not have to have, files hidden Internet, application backup files and files saved .chk , which contain fragments of files on disk scans. You can also use an another hard disk drive with more free space for the installation.

  You can solve the problems of BIOS by upgrading the version of the system BIOS

  =============================================

  Look in the Event Viewer to see if something is reported on those.
  http://www.computerperformance.co.UK/Vista/vista_event_viewer.htm

  MyEventViewer - free - a simple alternative in the standard Windows Event Viewer.
  TIP - Options - Advanced filter allows you to see a period of time instead of the entire file.
  http://www.NirSoft.NET/utils/my_event_viewer.html

  -------------------------------------------------------------------------

  It comes to my convenience store generic bluescreen:

  Here are a few ways to possibly fix the blue screen issue. If you could give the info from the blue screen that would be
  Help. Such as ITC and 4 others entered at the bottom left. And any other information such as STOP error
  codes and info like IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.

  As examples:

  BCCode: 116
  BCP1: 87BC9510
  BCP2: 8C013D80
  BCP3: 00000000
  BCP4: 00000002

  or in this format:

  Stop: 0 x 00000000 (oxoooooooo oxoooooooo oxoooooooo oxooooooooo)
  Tcpip.sys - address blocking 0 x 0 00000000 000000000 DateStamp 0 x 000000000

  It is an excellent tool for displaying the blue screen error information

  BlueScreenView scans all your minidump files created during 'blue screen of death' crashes, and
  Displays information about all accidents of a table - free
  http://www.NirSoft.NET/utils/blue_screen_view.html

  BlueScreens many are caused by old or damaged drivers, video drivers in particular, but there are other causes.

  You can follow these steps in the Safe Mode if necessary or the command prompt Vista DVD or Options of recovery if your
  system installed by the manufacturer.

  This tells you how to access the System Recovery Options and/or a Vista DVD
  http://windowshelp.Microsoft.com/Windows/en-us/help/326b756b-1601-435e-99D0-1585439470351033.mspx

  You can try a system restore to a point before the problem started when one exists.

  How to make a Vista system restore
  http://www.Vistax64.com/tutorials/76905-System-Restore-how.html

  -------------------------------------------------------------------------

  Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN

  Enter this at the command prompt - sfc/scannow

  How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
  generates in Windows Vista cbs.log
  http://support.Microsoft.com/kb/928228

  The log can give you the answer if there is a corrupted driver. (Says not all possible driver problems).

  Also run CheckDisk, so we cannot exclude as much as possible of the corruption.
  How to run the check disk at startup in Vista
  http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

  -------------------------------------------------------------------------

  Often drivers up-to-date will help, usually video, sound, network card (NIC), WiFi, 3rd party keyboard and
  smile, as well as of other major device drivers.

  Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
  http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htm

  How to install a device driver in Vista Device Manager
  http://www.Vistax64.com/tutorials/193584-Device-Manager-install-driver.html

  How to disable automatic driver Installation in Windows Vista - drivers
  http://www.AddictiveTips.com/Windows-Tips/how-to-disable-automatic-driver-installation-in-Windows-Vista/
  http://TechNet.Microsoft.com/en-us/library/cc730606 (WS.10) .aspx

  -------------------------------------------------------------------------

  How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart unexpectedly
  http://support.Microsoft.com/kb/958233

  Troubleshooting, STOP error blue screen Vista
  http://www.chicagotech.NET/Vista/vistabluescreen.htm

  Understanding and decoding BSOD (blue screen of death) Messages
  http://www.Taranfx.com/blog/?p=692

  Windows - troubleshooting blue screen errors
  http://KB.wisc.edu/page.php?id=7033

  -------------------------------------------------------------------------

  In some cases, it may be necessary.

  The Options or Vista recovery disk Startup Repair

  How to do a startup repair
  http://www.Vistax64.com/tutorials/91467-startup-repair.html

  This tells you how to access the System Recovery Options and/or a Vista DVD
  http://windowshelp.Microsoft.com/Windows/en-us/help/326b756b-1601-435e-99D0-1585439470351033.mspx

  I hope this helps.

  Rob - bicycle - Mark Twain said it is good.

• Blue screen error: 0x0000008E (0xc0000006, 0x00000000, 0x8053B736, 0x8CDCEFE0) CI.dll HELP

  Hello I get a blue error screen... 3 days ago, my computer just beeps and restarted and blue screen... Safe mode does not work.

  The error is:

  0x0000008E (0xc0000006, 0x00000000, 0x8053B736, 0x8CDCEFE0)
  CI.dll

  I am at a loss on what to do to solve this problem, can someone help me? I use Windows Vista on your desktop... Computer is 5 years old and this is the first time for the same problem, did NOT install something again (hardware or software). Problem came out of the blue.

  I hope someone can help me

  Hi GeorgeKnight1,

  Try the methods below and see if it helps.

  Method 1

  Disconnect all external devices (printers, scanner, USB (universal serial bus) drives, etc.) except the keyboard and mouse and then start.

  If this solves the problem, then add back devices at a time until you discover the piece of hardware causing the issue. Then download software updated driver for the device.

  Method 2

  Try to start in last good known Configuration and see if you can start very well.

  Using the last good known Configuration

  http://Windows.Microsoft.com/is-is/Windows-Vista/using-last-known-good-configuration

  Method 3

  If the problem persists, I suggest you perform a startup repair and check if it makes a difference.

  Startup Repair: frequently asked questions

  http://Windows.Microsoft.com/en-us/Windows-Vista/startup-repair-frequently-asked-questions

  What are the system recovery options in Windows 7?

  http://Windows.Microsoft.com/en-in/Windows-Vista/what-are-the-system-recovery-options-in-Windows-Vista

  In addition, you can do a System Restore the Windows Recovery Console.

  It will be useful.

• Blue screen - Stop: 0x0000007E (0xC0000005, 0xF77AF756, 0xF7A0A430, 0xF7A0A12C)

  Original title: need help with Stop: 0x0000007E (0xC0000005, 0xF77AF756, 0xF7A0A430, 0xF7A0A12C)

  Can someone telll me how fix an error that says "Stop: 0x0000007E (0xC0000005, 0xF77AF756, 0xF7A0A430, 0xF7A0A12C)"?

  If the message under your STOP error message indicates this (probably not):

  WUSB54GCx86.sys - address 92 D 89498 base at 92D7c000, Datestamp 45c04cc9

  So the response from Microsoft support technician can help you.

  If the message under your STOP error message indicates this (most likely):

  SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

  So the response from Microsoft support technician is not worth reading.

  If this is the case and you have an AMD processor, you must look at this article:

  http://support.Microsoft.com/kb/953356

  If we knew what was your system brand and model and a few other details when you made your initial post or someone have asked a few questions, you would have probably solved this problem in one or two cycles of message, but now 6 days.

  It is the shame that the MS Answers forum does not ask for any kind of information system when a new question is asked and we know absolutely nothing about your system.

  Not knowing the basic information a problem prolongs the frustration and the agony of these issues.

  Thank you MS Answers, allowing the resolution of simple problems as frustrating and a lot of time as possible.

• Blue screen: STOP 0x0000007e (0xc0000005, 0xb585d083, 0xba4c74ac, 0xba4c72a8)

  Original title: STOP 0x0000007e (0xc0000005, 0xb585d083, 0xba4c74ac, 0xba4c72a8) an idea how to solve this problem?

  Working on a dell desk top... no idea how to solve this problem?

  Perhaps the problem then. SP3 was recently installed on it? If it was you have to maybe do this

• blue screen: Stop 0x8E (0xC0000005, 0x81CE9073, 0x8C56145C, 0x0)

  Original title: Hi, I'm having a lot of trouble lately with a blue screen and the laptop crashing later.

  Hi, I'm having a lot of trouble lately with a blue screen and the laptop crashing later.

  Here's the windows message that appears after reboot:

  Signature of the problem:

  Problem event name: BlueScreen

  The system version: 6.0.6002.2.2.0.768.3

  Locale ID: 6153

  More information about the problem:

  BCCode: 1000008e

  BCP1:                                                    C0000005

  BCP2:                                                    81CE9073

  BCP3:                                                    8C56145C

  BCP4:                                                    00000000

  OS version: 6_0_6002

  Service Pack: 2_0

  Product:                                               768_1

  Files helping to describe the problem:

  C:\Windows\Minidump\Mini030211-01.dmp

  C:\Users\Cormac\AppData\Local\Temp\WER-81042-0.SysData.XML

  C:\Users\Cormac\AppData\Local\Temp\WERF3B0.tmp.version.txt

  I would be very happy if someone could help me with this problem I still cannot install the updates also despite the installation of a stand-alone Windows Installer.

  Best regards

  Cormac

  Hello

  blue screens are usually caused by hardware or driver problems

  Make sure you have the latest vista drivers for your computer that you can get from your computer or the 3rd site of third-party hardware manufacturers

  go to their website and look for a driver and software download section

  Enter your model number for the last look drivers vista then download and install

• Blue screen-Stop 0x0000008E (0xC000001D, 0x8204D687, 0x91A8EBDC, 0x00000000)

  Recently had failure of current, and restart, we received the error code: 0x0000008E (0xC000001D, 0x8204D687, 0x91A8EBDC, 0x00000000). The operating system is Windows Vista Home Premium. Any help would be appreciated.

  Edit: There are some important documents and photos that would be essential to preserve.

  Hello

  Data recovery

  1. remove the hard drive and it slave in another computer

  2 buy or borrow a USB disk drive hard put in yout case then plug it into another computer and read the hard drive like this

  3. try Knoppix

  http://www.Knopper.NET/Knoppix/index-en.html

  BUT this method 3 depends on your hardware in the computer that failed