Blue Screen Windows 7 on consecutive weeks. Need help with mini dump APC INDEX MISMATCH

Computer crash on 8/3, and then again on 8/10, around the same time. 8/10 have not spared no dump file, but I was able to get the mini dump 8/3.

Microsoft (R) Windows debug 10.0.14321.1024 AMD64 Version
Copyright (c) Microsoft Corporation. All rights reserved.

Loading dump file [C:\Users\Roberto\Pictures\080316-110214-01.dmp]
The mini kernel dump file: only registers and the trace of the stack are available

Symbol of validation of the path summary *.
Location of response time (ms)
Deferred SRV * c:\symbols* http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV * c:\symbols* http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) free x 64
Product: WinNt, suite: TerminalServer SingleUserTS
By: 7601.23455.amd64fre.win7sp1_ldr.160516 - 0600
Computer name:
Kernel base = 0xfffff800 '02e4c000 PsLoadedModuleList = 0xfffff800' 0308e730
The debugging session: 02:40:48.259 Wed Aug 3 2016 (UTC - 04:00)
System: 12 days 10:24:33.931
Loading the kernel symbols
.

Press (cdb, ntsd, kd) ctrl-c or ctrl-BREAK (windbg) to drop the charges of symbol that take too much time.
Run! SYM noisy before .reload to track symbols loading issues.

..............................................................
................................................................
.........................................................
Loading user symbols
Loading unloaded module list
..................................................
*******************************************************************************
*                                                                             *
* Bugcheck analysis *.
*                                                                             *
*******************************************************************************

Use! analyze - v to obtain detailed debugging information.

Error checking 1, {746c2e09, 0, 1, fffff8801296eca0}

Probably caused by: ntkrnlmp.exe (nt! KiSystemServiceExit + 245)

Follow-up: MachineOwner
---------

3: kd >! analyze - v
*******************************************************************************
*                                                                             *
* Bugcheck analysis *.
*                                                                             *
*******************************************************************************

LEAPC_INDEX_MISMATCHERREUR (1)
This is an internal error in the kernel. The most common reason to see this
error checking is when a file system or a driver has several mismatched
visits to disable and re-enable the TTB. The data key item is the
Thread-> CombinedApcDisable field. It's two separate 16-bit
the SpecialApcDisable and the KernelApcDisable fields. A negative value
either indicates that a driver has disabled APC normal or special
(respectively) without reactivation; a positive value indicates that
a driver allowed normal or special APCS (respectively) too many times.
Arguments:
Arg1: 00000000746c2e09, address of function or worker system call
Arg2: 0000000000000000, thread-> ApcStateIndex
Arg3: 0000000000000001 (thread-> SpecialApcDisable < 16)="" |="" thread-=""> KernelApcDisable)
Arg4: fffff8801296eca0, call type (system call 0-, 1 - routine worker)

Debugging information:
------------------

DUMP_CLASS: 1

DUMP_QUALIFIER: 400

BUILD_VERSION_STRING: 7601.23455.amd64fre.win7sp1_ldr.160516 - 0600

SYSTEM_MANUFACTURER: Dell Inc.

SYSTEM_PRODUCT_NAME: Precision T3500 workstation

BIOS_VENDOR: Dell Inc.

BIOS_VERSION: A17

BIOS_DATE: 28/05/2013

BASEBOARD_MANUFACTURER: Dell Inc.

BASEBOARD_PRODUCT: 09KPNV

BASEBOARD_VERSION: A01

DUMP_TYPE: 2

BUGCHECK_P1: 746c2e09

BUGCHECK_P2: 0

BUGCHECK_P3: 1

BUGCHECK_P4: fffff8801296eca0

FAULTING_IP:
+ 0
00000000' 746c2e09?              ???

CPU_COUNT: 4

CPU_MHZ: bfa

CPU_VENDOR: GenuineIntel

CPU_FAMILY: 6

CPU_MODEL: 1a

CPU_STEPPING: 5

CPU_MICROCODE: 6, 1, 5, 0 (F, M, S, R) GIS: 19'00000000 (cache) 11'00000000 (init)

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

BUGCHECK_STR: 0X1

Nom_processus: NIS.exe

CURRENT_IRQL: 0

ANALYSIS_SESSION_HOST: NFI-ROBERTO

ANALYSIS_SESSION_TIME: 10/08/2016 14:46:50.0800

ANALYSIS_VERSION: 10.0.14321.1024 amd64fre

LAST_CONTROL_TRANSFER: from fffff80002eba9a9 to fffff80002ebb400

STACK_TEXT:
fffff880 '1296ea68 fffff800' 02eba9a9: 00000000'00000001 00000000' 746c2e09 00000000'00000000 00000000'00000001: nt! KeBugCheckEx
fffff880 '1296ea70 fffff800' 02eba8e0: fffffa80 '097a 4370 00000000' 592de3a8 fffff880' 1296ebc8 00000000' 00000000: nt! KiBugCheckDispatch + 0 x 69
fffff880 '1296ebb0 00000000' 746c2e09: 00000000'00000000 00000000'00000000 00000000'00000000 00000000'00000000: nt! KiSystemServiceExit + 0 x 245
00000000' 592decb8 00000000'00000000: 00000000'00000000 00000000'00000000 00000000'00000000 00000000'00000000: 0x746c2e09

STACK_COMMAND: kb

THREAD_SHA1_HASH_MOD_FUNC: 713a38487ff3d82058f51d9870e0b3de39cbf964

THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 561f1421a866d36916a994b3bd23a42b1aea0bb5

THREAD_SHA1_HASH_MOD: 2a7ca9d3ab5386d53fea7498e1d81b9c4a4c036b

FOLLOWUP_IP:
NT! KiSystemServiceExit + 245
fffff800'02eba8e0 4883ec50 sub rsp, 50 h

FAULT_INSTR_CODE: 50ec8348

SYMBOL_STACK_INDEX: 2

SYMBOL_NAME: nt! KiSystemServiceExit + 245

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nt

Nom_image: ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 573a38fc

IMAGE_VERSION: 6.1.7601.23455

FAILURE_BUCKET_ID: X64_0x1_SysCallNum_4_nt! KiSystemServiceExit + 245

BUCKET_ID: X64_0x1_SysCallNum_4_nt! KiSystemServiceExit + 245

PRIMARY_PROBLEM_CLASS: X64_0x1_SysCallNum_4_nt! KiSystemServiceExit + 245

TARGET_TIME: 2016-08 - 03T 06: 40:48.000Z

OSBUILD: 7601

OSSERVICEPACK: 1000

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK: 272

PRODUCT_TYPE: 1

OSPLATFORM_TYPE: x 64

OSNAME: Windows 7

OSEDITION: Windows 7 Windows NT (Service Pack 1) TerminalServer SingleUserTS

OS_LOCALE:

USER_LCID: 0

OSBUILD_TIMESTAMP: 2016-05-16 17:17:48

BUILDDATESTAMP_STR: 160516-0600

BUILDLAB_STR: win7sp1_ldr

BUILDOSVER_STR: 6.1.7601.23455.amd64fre.win7sp1_ldr.160516 - 0600

ANALYSIS_SESSION_ELAPSED_TIME: 5 D 7

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:x64_0x1_syscallnum_4_nt! kisystemserviceexit + 245

FAILURE_ID_HASH: {e506ede0-d282-2e4c-5056-6cb373197a73}

Follow-up: MachineOwner
---------

3: kd >! analyze - v
*******************************************************************************
*                                                                             *
* Bugcheck analysis *.
*                                                                             *
*******************************************************************************

LEAPC_INDEX_MISMATCHERREUR (1)
This is an internal error in the kernel. The most common reason to see this
error checking is when a file system or a driver has several mismatched
visits to disable and re-enable the TTB. The data key item is the
Thread-> CombinedApcDisable field. It's two separate 16-bit
the SpecialApcDisable and the KernelApcDisable fields. A negative value
either indicates that a driver has disabled APC normal or special
(respectively) without reactivation; a positive value indicates that
a driver allowed normal or special APCS (respectively) too many times.
Arguments:
Arg1: 00000000746c2e09, address of function or worker system call
Arg2: 0000000000000000, thread-> ApcStateIndex
Arg3: 0000000000000001 (thread-> SpecialApcDisable < 16)="" |="" thread-=""> KernelApcDisable)
Arg4: fffff8801296eca0, call type (system call 0-, 1 - routine worker)

Debugging information:
------------------

DUMP_CLASS: 1

DUMP_QUALIFIER: 400

BUILD_VERSION_STRING: 7601.23455.amd64fre.win7sp1_ldr.160516 - 0600

SYSTEM_MANUFACTURER: Dell Inc.

SYSTEM_PRODUCT_NAME: Precision T3500 workstation

BIOS_VENDOR: Dell Inc.

BIOS_VERSION: A17

BIOS_DATE: 28/05/2013

BASEBOARD_MANUFACTURER: Dell Inc.

BASEBOARD_PRODUCT: 09KPNV

BASEBOARD_VERSION: A01

DUMP_TYPE: 2

BUGCHECK_P1: 746c2e09

BUGCHECK_P2: 0

BUGCHECK_P3: 1

BUGCHECK_P4: fffff8801296eca0

FAULTING_IP:
+ 0
00000000' 746c2e09?              ???

CPU_COUNT: 4

CPU_MHZ: bfa

CPU_VENDOR: GenuineIntel

CPU_FAMILY: 6

CPU_MODEL: 1a

CPU_STEPPING: 5

CPU_MICROCODE: 6, 1, 5, 0 (F, M, S, R) GIS: 19'00000000 (cache) 11'00000000 (init)

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

BUGCHECK_STR: 0X1

Nom_processus: NIS.exe

CURRENT_IRQL: 0

ANALYSIS_SESSION_HOST: NFI-ROBERTO

ANALYSIS_SESSION_TIME: 10/08/2016 14:46:52.0300

ANALYSIS_VERSION: 10.0.14321.1024 amd64fre

LAST_CONTROL_TRANSFER: from fffff80002eba9a9 to fffff80002ebb400

STACK_TEXT:
fffff880 '1296ea68 fffff800' 02eba9a9: 00000000'00000001 00000000' 746c2e09 00000000'00000000 00000000'00000001: nt! KeBugCheckEx
fffff880 '1296ea70 fffff800' 02eba8e0: fffffa80 '097a 4370 00000000' 592de3a8 fffff880' 1296ebc8 00000000' 00000000: nt! KiBugCheckDispatch + 0 x 69
fffff880 '1296ebb0 00000000' 746c2e09: 00000000'00000000 00000000'00000000 00000000'00000000 00000000'00000000: nt! KiSystemServiceExit + 0 x 245
00000000' 592decb8 00000000'00000000: 00000000'00000000 00000000'00000000 00000000'00000000 00000000'00000000: 0x746c2e09

STACK_COMMAND: kb

THREAD_SHA1_HASH_MOD_FUNC: 713a38487ff3d82058f51d9870e0b3de39cbf964

THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 561f1421a866d36916a994b3bd23a42b1aea0bb5

THREAD_SHA1_HASH_MOD: 2a7ca9d3ab5386d53fea7498e1d81b9c4a4c036b

FOLLOWUP_IP:
NT! KiSystemServiceExit + 245
fffff800'02eba8e0 4883ec50 sub rsp, 50 h

FAULT_INSTR_CODE: 50ec8348

SYMBOL_STACK_INDEX: 2

SYMBOL_NAME: nt! KiSystemServiceExit + 245

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nt

Nom_image: ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 573a38fc

IMAGE_VERSION: 6.1.7601.23455

FAILURE_BUCKET_ID: X64_0x1_SysCallNum_4_nt! KiSystemServiceExit + 245

BUCKET_ID: X64_0x1_SysCallNum_4_nt! KiSystemServiceExit + 245

PRIMARY_PROBLEM_CLASS: X64_0x1_SysCallNum_4_nt! KiSystemServiceExit + 245

TARGET_TIME: 2016-08 - 03T 06: 40:48.000Z

OSBUILD: 7601

OSSERVICEPACK: 1000

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK: 272

PRODUCT_TYPE: 1

OSPLATFORM_TYPE: x 64

OSNAME: Windows 7

OSEDITION: Windows 7 Windows NT (Service Pack 1) TerminalServer SingleUserTS

OS_LOCALE:

USER_LCID: 0

OSBUILD_TIMESTAMP: 2016-05-16 17:17:48

BUILDDATESTAMP_STR: 160516-0600

BUILDLAB_STR: win7sp1_ldr

BUILDOSVER_STR: 6.1.7601.23455.amd64fre.win7sp1_ldr.160516 - 0600

ANALYSIS_SESSION_ELAPSED_TIME: 581

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:x64_0x1_syscallnum_4_nt! kisystemserviceexit + 245

FAILURE_ID_HASH: {e506ede0-d282-2e4c-5056-6cb373197a73}

Follow-up: MachineOwner
---------

3: kd >! analyze - v
*******************************************************************************
*                                                                             *
* Bugcheck analysis *.
*                                                                             *
*******************************************************************************

LEAPC_INDEX_MISMATCHERREUR (1)
This is an internal error in the kernel. The most common reason to see this
error checking is when a file system or a driver has several mismatched
visits to disable and re-enable the TTB. The data key item is the
Thread-> CombinedApcDisable field. It's two separate 16-bit
the SpecialApcDisable and the KernelApcDisable fields. A negative value
either indicates that a driver has disabled APC normal or special
(respectively) without reactivation; a positive value indicates that
a driver allowed normal or special APCS (respectively) too many times.
Arguments:
Arg1: 00000000746c2e09, address of function or worker system call
Arg2: 0000000000000000, thread-> ApcStateIndex
Arg3: 0000000000000001 (thread-> SpecialApcDisable < 16)="" |="" thread-=""> KernelApcDisable)
Arg4: fffff8801296eca0, call type (system call 0-, 1 - routine worker)

Debugging information:
------------------

DUMP_CLASS: 1

DUMP_QUALIFIER: 400

BUILD_VERSION_STRING: 7601.23455.amd64fre.win7sp1_ldr.160516 - 0600

SYSTEM_MANUFACTURER: Dell Inc.

SYSTEM_PRODUCT_NAME: Precision T3500 workstation

BIOS_VENDOR: Dell Inc.

BIOS_VERSION: A17

BIOS_DATE: 28/05/2013

BASEBOARD_MANUFACTURER: Dell Inc.

BASEBOARD_PRODUCT: 09KPNV

BASEBOARD_VERSION: A01

DUMP_TYPE: 2

BUGCHECK_P1: 746c2e09

BUGCHECK_P2: 0

BUGCHECK_P3: 1

BUGCHECK_P4: fffff8801296eca0

FAULTING_IP:
+ 0
00000000' 746c2e09?              ???

CPU_COUNT: 4

CPU_MHZ: bfa

CPU_VENDOR: GenuineIntel

CPU_FAMILY: 6

CPU_MODEL: 1a

CPU_STEPPING: 5

CPU_MICROCODE: 6, 1, 5, 0 (F, M, S, R) GIS: 19'00000000 (cache) 11'00000000 (init)

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

BUGCHECK_STR: 0X1

Nom_processus: NIS.exe

CURRENT_IRQL: 0

ANALYSIS_SESSION_HOST: NFI-ROBERTO

ANALYSIS_SESSION_TIME: 10/08/2016 14:46:53.0713

ANALYSIS_VERSION: 10.0.14321.1024 amd64fre

LAST_CONTROL_TRANSFER: from fffff80002eba9a9 to fffff80002ebb400

STACK_TEXT:
fffff880 '1296ea68 fffff800' 02eba9a9: 00000000'00000001 00000000' 746c2e09 00000000'00000000 00000000'00000001: nt! KeBugCheckEx
fffff880 '1296ea70 fffff800' 02eba8e0: fffffa80 '097a 4370 00000000' 592de3a8 fffff880' 1296ebc8 00000000' 00000000: nt! KiBugCheckDispatch + 0 x 69
fffff880 '1296ebb0 00000000' 746c2e09: 00000000'00000000 00000000'00000000 00000000'00000000 00000000'00000000: nt! KiSystemServiceExit + 0 x 245
00000000' 592decb8 00000000'00000000: 00000000'00000000 00000000'00000000 00000000'00000000 00000000'00000000: 0x746c2e09

STACK_COMMAND: kb

THREAD_SHA1_HASH_MOD_FUNC: 713a38487ff3d82058f51d9870e0b3de39cbf964

THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 561f1421a866d36916a994b3bd23a42b1aea0bb5

THREAD_SHA1_HASH_MOD: 2a7ca9d3ab5386d53fea7498e1d81b9c4a4c036b

FOLLOWUP_IP:
NT! KiSystemServiceExit + 245
fffff800'02eba8e0 4883ec50 sub rsp, 50 h

FAULT_INSTR_CODE: 50ec8348

SYMBOL_STACK_INDEX: 2

SYMBOL_NAME: nt! KiSystemServiceExit + 245

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nt

Nom_image: ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 573a38fc

IMAGE_VERSION: 6.1.7601.23455

FAILURE_BUCKET_ID: X64_0x1_SysCallNum_4_nt! KiSystemServiceExit + 245

BUCKET_ID: X64_0x1_SysCallNum_4_nt! KiSystemServiceExit + 245

PRIMARY_PROBLEM_CLASS: X64_0x1_SysCallNum_4_nt! KiSystemServiceExit + 245

TARGET_TIME: 2016-08 - 03T 06: 40:48.000Z

OSBUILD: 7601

OSSERVICEPACK: 1000

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK: 272

PRODUCT_TYPE: 1

OSPLATFORM_TYPE: x 64

OSNAME: Windows 7

OSEDITION: Windows 7 Windows NT (Service Pack 1) TerminalServer SingleUserTS

OS_LOCALE:

USER_LCID: 0

OSBUILD_TIMESTAMP: 2016-05-16 17:17:48

BUILDDATESTAMP_STR: 160516-0600

BUILDLAB_STR: win7sp1_ldr

BUILDOSVER_STR: 6.1.7601.23455.amd64fre.win7sp1_ldr.160516 - 0600

ANALYSIS_SESSION_ELAPSED_TIME: 562

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:x64_0x1_syscallnum_4_nt! kisystemserviceexit + 245

FAILURE_ID_HASH: {e506ede0-d282-2e4c-5056-6cb373197a73}

Follow-up: MachineOwner
---------

3: kd >! thread
GetPointerFromAddress: unable to read from fffff800030f8000
WIRE fffffa80097a4370 Teb 087c.2f00 Cid: 000000007eede000 Win32Thread: fffff900c1e29c10 PROCESSOR 3
Impersonation token: fffff8a0219c7100 (level impersonation)
GetUlongFromAddress: cannot read fffff80003036c18
Owning process fffffa8004e03a10 Image: NIS.exe
Joint process s/o Image: n/a
fffff78000000000: cannot get shared data

fffff880 '1296e680 fffff880' 01d21647Unable to load the image \SystemRoot\system32\drivers\NISx64\1606040.005\SYMEFASI64. SYS, 0n2 error Win32
WARNING: Unable to verify timestamp for SYMEFASI64. SYS
ERROR: Module load completed but symbols can not be loaded for SYMEFASI64. SYS
SYMEFASI64 + 0 X 104647

Norton caused this crash. I suggest that uninstall you it and try Microsoft security essentials and windows firewall.

Download and run the Norton removal tool.

https://support.Norton.com/SP/en/us/home/current/solutions/v60392881_EndUserProfile_en_us

Tags: Windows

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    *                                                                             *
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    *******************************************************************************

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