Bluetooth Monitor device
Last Tuesday (17/09/2013) my system has been updated via the automatic updates from Microsoft. There were 22 updates 'important '. Once the updates have been filled and I restarted my laptop 13 t-2000 HP ENVY spectrum XT Ultrabook CTO, I noticed that the status icon network in the right side of the taskbar (a "staircase" icon) had a blue "donut" or circle over it and my Ultrabook was out of order (for example, it appeared to "hang" and I could not launch msconfig.exe). After about 15-20 minutes, the blue "donut" on the network status icon disappeared and the Ultrabook connected to the network.
Before the updates of Microsoft 17/09/2013 my Ultrabook did not display the above behavior.
I contacted HP support and over the 2 days had 3 different online discussion sessions. The outcome of these discussions was to start my Ultrabook in "Safe Mode with networking" and then use the program msconfig.exe to disable * ALL * the service system and restart my Ultrabook. After the restart, the above problem behavior reappeared not and some, but not all, of my services system were automatically reactivated.
I reactivated every remaining disabled system service one by one and rebooted my Ultrabook every time. I was able to successfully reactivate all except one of the services of the system, namely the "Bluetooth Device Monitor" service, without going through the system to display the above problem. The reactivation of the "Bluetooth Device Monitor" service system caused the above behavior reappear.
My Ultrabook running Windows 7 Pro 64-bit operating system. The "Bluetooth Device Monitor" file is located in my "C:\Program Files (x86)\Intel\Bluetooth\devmonsrv.exe' (and its version of file is 2.0.0.130).
None of the other PCs (all Windows 7 Pro 64-bit systems), iPads, iPhones or MacBook in this House has no problem to start and connect to my network. Therefore, I think that I can safely rule out the router, modem, etc. as potential problems.
Also has anyone seen this problem witht the "Bluetooth Device Monitor" system service? Does anyone have a suggestion to fix? Can I leave the "Bluetooth Device Monitor" system service is disabled (that is - this used dedicated... my mouse Bluetooth works very well with this service disabled system)?
Thanks in advance to anyone who can provide answers to these questions.
I solved the problem! Here is the solution...
"Intel PROSet Bluetooth Driver" HP tech support asked me to download and install would not move as described in my previous posts.
I checked the software for the "Intel® PROSet/Wireless Bluetooth" Intel Download Center for Windows 7 (https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22860) to see is there something available and found the pilot version of the 3.0.1304 file.
I downloaded the "BT_3.0.1304_s64.exe" file on the Intel site and he then ran after downloading to my laptop. The installer asked me if I wanted to replace my driver of Bluetooth existing (version 2.0.15.30150) with a more recent version (version 3.0.24.40063). I clicked 'Yes' and the Setup program has successfully completed the installation process. Then, I rebooted my laptop Ultrabook
After the laptop straightened out, I checked the Device Manager to confirm the update of the driver:
Then use the program msconfig.exe, re-activated 'Bluetooth Device Monitor', 'Bluetooth support Service' and «Bluetooth OBEX Service» system services After this, I restarted my laptop Ultrabook.
The laptop rebooted and found quicky the and on my network. The problem that I described in my original post did not reappear. So I'm going to mark this thread of message like "Accept as Solution" and close it.
I hope this information can help others who have the same problems.
Tags: Notebooks
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