Bluetooth mouse not working not. Mouse Notebook 5000 installed on my Asus Eee bluetooth compatible with Windows 7 starter netbook

My new mouse bluetooth 5000 worked briefly with my new Asus netbook and watch again as installed in devices, but my computer is not responding to it.  I tried new batteries. Active Latst driver.  Computer recognizes the blue tooth mouse, but does not meet all the buttons or roulette.  (indicator flashes on mouse altrnating red and green, which I think means that it is recognized by the computer).  Any suggestions?  How will I know if the mouse is defective?

    

Hello
 
 
1. are you able to use the other bluetooth devices succssfully?

Method 1.
Let us try to use this mouse on another computer and check if it is defective.
 
Method 2.
It is possible that a third party application or driver is at the origin of the conflict with this device. We can use the approach 50 / 50 to narrow down the root cause of the problem.
See the article below for instructions on how to start your computer in a clean boot state.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
http://support.Microsoft.com/kb/929135
Note: When the diagnosis is complete do not forget to reset the computer to a normal startup. Follow step 7 in the above article.
 
See also:
Connect a Bluetooth device that are neither require a TRANSCEIVER
http://support.Microsoft.com/kb/952818

I hope this helps.

Thank you, and in what concerns:
Shekhar S - Microsoft technical support.

Visit our Microsoft answers feedback Forum and let us know what you think.
If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

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