bought a used hp, Cann't get xp to open, do not know user password, how do I remove this

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  What browser do you use? Windows Live - Windows Internet Explorer 7

  ·          When the issue started?

  ·          Only happens when you connect to Facebook?

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  He started several days ago and Yes Facebook is the only program that freezes.

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  1. what web browser do you use?

  2. did you of recent changes on the computer?

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  Note: Try the steps only if you are using Internet explorer as your web browser below.

  Method 1: Check if Add-ons on Internet Explore are causing the error. I suggest you try opening Internet Explore mode without modules.

  (a) click the Start button, click all programs , and click Accessories

  (b) click on System Toolsand then click on Internet Explorer (No Add-ons).

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  (1) Note the make and model of your computer.

  (2) check that the 25-character product key is always fixed to the case or at the bottom of your laptop.

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