Bought creative cloud - why clean installed Apps Say trial?
My Adobe CC account says: I am a member... checked the two e-mails. My credit card said paying Adobe. AAM shows install on all applications.
Used Adobe CS uninstall then system utility to uninstall for the rest. Used CCleaner and RegEdit to remove references to adobe software.
Clean installation with MAO. Apps open fine using my email account when asked initially. But after that, every launch goes to 30 days trial.
Repeat everything again... same results. Waste hours on it.
I tried customer support chat, but did not know what to do.
I'm on Windows 8 Pro.
Thank you.
I read that if the 30-day trial shows that it is a network problem. I knew it wasn't my router, so it takes the hosts file. Of course...
c:\windows\system32\drivers\etc\
Here is a step by step (ditto for Win8):
http://helpdeskgeek.com/Windows-7/Windows-7-hosts-file/
Everything works now!
Mux thanks for your time in troubleshooting.
Tags: Adobe
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Check if you have entries from Adobe on your hosts file (you must clean those entries).
MAC: (Sorry, it's a google translation)
-Open the Finder > go menu > go to record > type in "/ etc" (without the quotes)
-Right-click on the HOSTS file and select 'Open with' and TextEdit.
-TextEdit open. Press any key on the keyboard. TextEdit provides double-parked. Click on duplicate.
-File > save
-Change the name of the file to: guests (without the word "copy" and without the ".txt" extension), select desktop, and then click Save.
-Delete all lines containing the word "Adobe".
-Save the changes and close TextEdit.
-On the desktop, make sure that the file is named "hosts".
-Online if the name is different: right-click on the HOSTS file on the desktop and select 'Get Info' and then in front of 'Extension', remove the extension 'txt '.
-Copy the file (right click > copy)
-Open the Finder > go > go to folder > / etc
-Change the display in "lines".
-Paste and replace the HOSTS file
-Try to activate the product
WINDOWS:
Ditto for mac (you must replace original file with that cleaned up), the location of the hosts is:
C:\Windows\System32\drivers\etc\
Kind regards
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Hi, I bought creative cloud, but it still shows the trial version and when is-identify you on adobe website, I always get the option to buy now, where I have already bought and received confirmation.
Rgds.,.
Your subscription to cloud shows correctly on your account page?
If you have more than one email, you will be sure that you use the right Adobe ID?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
.
If Yes
Some general information for a subscription of cloud
Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
.
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
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https://helpx.Adobe.com/creative-cloud/help/download-install-app.htmlCreative cloud to desktop
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http://helpx.Adobe.com/creative-cloud/KB/sign-in-out-creative-cloud-desktop-app.htmlInstall, update, or uninstall applications
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Hello
Please see the instructions at the link below:
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Applications creative Cloud back in test mode after an update until 2015 for CC
Activation and deactivation of troubleshooting
Creating cloud connection errors
If the links above does not help you, please visit Creative cloud showing the evaluation mode
Let us know if that helps.
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Please refer to Cloud Creative applications back in test mode after an update until 2015 for CC
Also, make sure you use the right adobe ID to log in.
Hope this will help you.
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