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• BlackBerry Smartphones phone does not ring when unknwon number calls

  Help, please. It has just starting happening.

  If a phone call is received several steps that my conatcts list, the phone does not ring.

  Any ideas anyone.

  Thanks rich.

  It may happen that the profile exception is active.

  To check this go to profiles -> Advanced -> uncheck all check user profile except fo:

• URGENT blackBerry Smartphones: phone does not start after update (21/05/2009)

  As indicated in the title, my phone does not after that I updated last night. He mentioned that he will not be able to make any calls or anything for the next 2 hours, but after the time of 2 hours, it seems to fail during startup.

  At first, I thought it was battery problem that the screen is not actually light up and so I charge my phone. So I just realized even during the loading, the bright red light (LED) Dungeon blinks from time to time. I look closely at the screen and you can vaguely see the logo of loading.

  It is, he does not meet one of the buttons. None of them activate the backlight on the Dungeon of the flashing display vaguely similar to when I first pluged load.

  I suspect that's not supported properly.

  Please anyone can solve my problem as soon as possible, since one day it stopped working and already cause me trouble.

  Thank you very much

  Alfred

  Hello!

  Sorry about that... I have no direct experience with your situation and therefore has no direct information to communicate. But I remember an article that I had heard about bringing a BB masoned to life. Check it out here:

  http://adlen45.ActiveBoard.com/index.spark?forumid=123568&p=3&TopicId=18834966

  I have no idea if data are useful or not... but maybe it's a start for you.

  See you soon!

• BlackBerry Smartphones phone does not appear on a Curve 8520

  Hello

  In our school, we use the Blackberry curve 8520 and I have problems with one of them.

  When I press a digit or press the green phone button the phone app is displayed. When I do that on this blackberry noting appears. I can pick up a phone call with the Green Telephone button but I can't qualify. In all the other program of the key fine work.

  Anyone any idea?

  Thank you

  Marcel

  He is able to make calls by selecting someone in their address book?

  Has he tried a battery pull - take out the battery, wait 30 seconds and reinsert?

• Will not answer application blackBerry Smartphones, phone will not do anything

  My bb-9330 has 'a + chat for face book' installed and it is stuck on the screen where the application requests access to gps information, but will not let me answer.

  I got it but thanks for trying. This time when it restarts, I immediately scrolled to the answer that I wanted before it locked up. Thank you

• BlackBerry Smartphones Sync does not work. Cannot select the sync check boxes

  Hello

  I installed the latest Desktop Software 6.0. We use outlook as our e-mail program. When I try to sync with my outlook account, I first have to configure settings for example to sync my calendar. I choose "two way sync" and select the correct profile. After that I click on finish, the check box for the calendar is not verified. If I click on OK, then he said: 'no application is implemented or enabled for synchronization. Are you sure you want to leave? »

  Its the same thing with other items such as calendar and tasks.

  I did a clean uninstall of the software, including the removal of the reg key and appdata folders. I deleted my outlook profile and created a new.

  All this without success.

  I have no more ideas, I hope you do.

  Kind regards

  Joachim

  Hello

  When I click the sync Setup popup box appears again. No arrow is displayed. It does not matter which kind I chose to synchronize. No error message appears.

  I managed to solve this problem by making an own uninstaller software (including the reg key etc.) as described in the KB.

  After that, I installed an earlier version of the desktop software (6.0.0). It works for me.

  Kind regards

  PFAFF

• BlackBerry Smartphones phone sounds do not on first convocation

  Scenario: My phone is on my desktop not connected not sitting with the black screen, if someone calls the screen lights up and I see the symbal of "thought" in the middle of the screen. But until him phone 'wakes up' my voicemail picked up, the phone does not ring. If they call right back or someone else calls it in the next few minutes fine rings. Miss me several calls a day with the phone, just in front of me on in my uniform pocket. Someone knows how to fix this?

  Thank you

  Randy

  
  

• BlackBerry Smartphones Resettofactory does not BES

  The Bold 9900 was used with BES. Now, I like to use without BES, on a pop account.

  I used Desktop to factory. I used LOADER.exe compand line at /resettofactory.

  Nevertheless, after it restarts, and I try to add the POP account, I get.

  Accounts activated

  No active account

  Account activation

  To activate your business account, enter

  information provided by your system

  Administrator in the fields below.

  E-mail:

  Activation password

  View the password

  Activate

  Me doesn't appears not be factory because there is no place to add a pop account without activate BES.

  I just need to go to Yahoo, without BES. Any suggestions?

  Sourcery says:

  I also did a wipe of security directly on the phone. No joy.

  According to KB21918 and KB18998, you should eliminate BES.

  Actually no, both give a re-read, especially words such as these:

  The factory reset just as the option wipe Handheld performs from the BlackBerry smartphone, with a few minor differences.

  • Wipe Handheld - The wipe Handheld option is made directly on the BlackBerry smartphone (see KB02318 and KB14058). This option removes all BlackBerry application data (emails, address book entries, calendar of events, etc.) and allows the removal of installed Applications and the content of the press card.
  • Reset to the default factory - data Application will be withdrawn and HE are so political. Third-party programs will be NOT affected by this operation. They will remain intact.

  ResetToFactory, via the charger or desktop software, is the method to remove an it strategy. Reference:

  • Article ID: KB16307 Actions performed by the BlackBerry smartphone during the removal of the user stored and application data

  Now, PAHO situation... which I think is that the device has been associated with BES before and is no longer. Once the it strategy is removed, then the unit must be ready to accept the carrier BIS account. You can check if the it policy has been removed through this:

  • Article ID: KB30076 How to check for an it on a BlackBerry smartphone policy

  If the company removed and only is offered for the e-mail configuration, then the problem is that the unit does not service the carrier BIS.

  To use the exclusive services of BB (including the ability to Push email, BBM, etc), you must have an adequate data of your carrier plan. Carriers BIS (BlackBerry Internet Service) host for their BB users. In general, BIS is not available through generic data plans. Several ships make stop what is needed the Blackberry data plan. Whatever they call it, it is the carrier that delivers BIS users of BB - contact - the for assistance. Once you have an email Push-enabled compatible BIS data plan on your BB (fees regardless of your carrier will charge, btw), your exclusive services BB will work (for example, you will have a staff/Internet Email added to the email Setup Wizard, your BBM will work, etc.).

  With hundreds of carriers in the world, each with dozens of different data plans it is impossible to say that any plan service could actually expressly provide for. Only carriers can answer this question. The best thing to do is to decide what services you want and then talk to your carrier about obtaining a data plan that allows what you want (to them).

  Good luck!

• BlackBerry Smartphones youtube does not not on 8320

  I bought used 8320... his t-mobile! When I bought used, and youtube worked! I think it was company cell phone with the it policy... I update its OS several times when I bought when a month ago when I refreshed his BONES... m.youtube.com stop working! I think that the video streaming is stopped working!

  whemever I click on the button look, nothing appears, not a single error!

  Please help me with this =]

  current OS: 4.5.0.81 (108)

  Hello and welcome to the community!

  First, take a step back...

  • KB05099 Steps to take before selling or after the purchase of a used BlackBerry smartphone

  Ensure that all stages of the seller were already conducted, including correct cleaning of the BB of the it policy. From what you posted, which has not happened (the operating system does not remove the it refreshing policy).

  • KB18998 How to reset the factory default BlackBerry smart phone

  Good luck and let us know!

• BlackBerry Smartphones Opera4 does not work on my Storm 9500

  I installed on my Storm 9500 OM4, but when opening it shows ' the Mini Oper application attempted to access a network connection to low altitude. Here afford that?' twice and then the application does not connect to the internet. The phone displays 'edge' only. I don't have a BIS in my country.

  Hello

  One thing you left was how you have responded to the message you received. Did say you Yes or no? Twice?

  In any case, it may be that your BB, which I assume that you have purchased 2nd hand, did not properly prepare for your use by the previous owner. Please see the bulletin:

  • KB05099 Steps to take before selling or after the purchase of a used BlackBerry smartphone

  In addition, it is possible that they had this BB associated with BES and did not remove the it policy... Review:

  • KB30076 How to check for an it on a BlackBerry smartphone policy

  Further still, your voice-level services work correctly? And you can find a WiFi network to see if Opera works that (as a test please)?

  Please let us know the results of your review of all the foregoing, accurately.

  Thank you!

• Lost blackBerry Smartphones phone - how to transfer contacts?

  I lost my blackberry pearl, and I had saved a few weeks ago. Now, I replaced with the same phone but I can not understand how to access my contacts from my old phone LOST and get them on my new. I tried switching devices Wizard, but it tells me to connect the old phone, which I did not

  Help.

  Hi and welcome to the Forums!

  What you need to do is to find, on your PC, the IPD file created when you backed up. Search your entire hard drive *. IPD. Then use this file as the source of a restoration of your new BB (choose ONE of these KB, depending on the version of the RIM Desktop software you have already installed on your PC):

  • KB23680 How to back up and restore data from BlackBerry using BlackBerry Desktop Software 6.0 smartphone
  • KB10339 How to use BlackBerry Desktop Manager 4.3 to 5.0.1 to restore data from a BlackBerry smartphone from a backup file

  Good luck and let us know!

• BlackBerry Smartphones phone won't boot to the top

  I downloaded a few applications to Blackberry World on my night of phone. One was booster. When I tried to open it I got an error message saying something about Java, and after failed attempts to open it, I deleted it. The other was AP Reader. I just tried to open it for the first time this morning. When I clicked on it, the phone started to reboot. He took an unusually long time to restart, then I put down and came back some time later. When I picked up, he seemed to be in the off position. I tried to turn it back on but nothing happened. So I took the battery out and put back. The fire came, stayed on a minute or two, but instead of booting, the phone is off again. I tried to remove the SIM card as well as the battery and then replace both, but he got the same results. I can't even reset the phone to default settings because I can't seem to start. Help! What can I do?

  Sometimes you gotta try some variations... If you have tried only twice, you did not probably not enough variations. I remember a device where I had to wait for the touchscreen to become active, hold down the ESCAPE key for about 50% of the loading bar, release, then press and hold again close to 80% to 90%. A strange sequence, but it worked for me.

  If you don't want to keep trying, your only recourse will be more drastic... I hope you have a good backup, as it is unlikely that you will be able to get one now.

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

  Good luck and let us know!

• BlackBerry Smartphones Trackpad does not - Touch screen work

  I bought a Blackberry 9900 in September 2011.

  in July 2012, I had the phone replaced under warranty as the WiFi signal went funny (he was VERY weak all the time) as the speaker was roaring because of play a little hard, so I got the handset replaced under warranty.

  Blackberry 9900 replacement handset was working fine until about a month, when my trackpad kept work stoppage. I thought that my phone had frozen, but I could still navigate the phone using the touchscreen. the trackpad works again after 10 seconds.

  I tried to restore the firmware of phones at the factory version, I also tried the last updated one (7,1 Bundle 2061), but still no joy - im guessing the problem is hardware related.

  What are my options?

  my phone is not covered by manufacturer's warranty is it?

  Hello and welcome to the community!

  I suggest a completely clean OS reload... perhaps to aid installation method below 'skeleton' slow...

  At the top of each forum device, there should be some 'sticky' threads dealing with the level of the OS available for many models. If they understand your model, please use those as a reference as you go along. Otherwise, you will have to dig through the download portal official for packages of OS for your model:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp

  From a PC, you can install any compatible OS package (for example, for your BB model exact number) of a BB via this procedure:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...

  Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC. If this OS package comes from one carrier other carrier for which your BB was built, then remove, on your PC, all copies of the SELLER. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  Don't forget that you remove, since your PC, any other BB OS devices as packages with more than one installed on the PC can cause conflicts with this procedure.

  You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

  You can also try this procedure might limit the specific causal element:

  1. Load your OS "bare bones"... If everything is optional, do not install it.
  2. If the behavior is immediately, then try another OS with step 1
  3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
  4. Add one more thing - no matter how tempting, one.
  5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
  6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

  When the behavior shows up, you know the culprit... the last thing you have loaded.

  If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

  If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  BenRichardsFife wrote:

  my phone is not covered by manufacturer's warranty is it?

  Only your warranty provider can answer this question for you. Everyone must respect all terms of warranty you received with your purchase (your contract, purchase, governs all), which can be less or more generous than those extending from the RIM. There might be a good read for you here:

  • http://us.BlackBerry.com/legal/handheld-limited-warranty.html

  Good luck and let us know!

• BlackBerry® Smartphones email does not not on 9700

  Hello

  Hoping someone can help me here.

  I'm trying to fix Bold 9700 from my mother-in-law.  I know that I had this same problem with my 9700 old a few years ago, but don't remember how I fixed it.

  Its BB was working fine, then emails came only sporadically.  She called Rogers, technical support and they told him to do a full restore.  After the full restoration, she has absolutely no email and when you click on the e-mail configuration in the installation section it goes absolutely nowhere... almost as if it has never been activated.

  I tried

  -a reload of the operating system available (same problem)

  -a return of service books (an email comes through recorded everything, but then nothing else comes through)

  All the other features of the phone seem to work perfectly.  The person of Rogers told him that the problem was because the phone is old and it's broken and won't work anymore.  I do not subscribe to this belief and am sure that we can get it up and going again for her.

  So can offer help here on how to fix this?

  Thanks in advance

  BaseballLady (currently sporting a 9790 and anxiously the BB10!)

  Hello and welcome to the community!

  You have tried a lot of things... Here's a little more perhaps.

  You may want to consider using BBSAK (bbsak.org) to perform the wipe there is able to... sometimes a clean WIPE of this kind, followed by the reload of the operating system, can help.

  You can also try this procedure might limit the specific causal element:

  1. Load your OS "bare bones"... If everything is optional, do not install it.
  2. If the behavior is immediately, then try another OS with step 1
  3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
  4. Add one more thing - no matter how tempting, one.
  5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
  6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

  When the behavior shows up, you know the culprit... the last thing you have loaded.

  If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

  If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

  In addition, after each attempt reloading, I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  Good luck and let us know!

• BlackBerry Smartphones phone book

  Hi all

  My Blackberry 8120 comes by mail, now I'm at a point where I need to transfer all my contacts from my old cell (Motorola Razr) I had for 3 years.

  Note: I use the prepaid T-Mobile service.

  Thank you all, Lilbreez

  Hi and welcome to the Forums!

  A few things to discuss... so bear with me...

  (1) contrary to others how things, RIM does not provide desktop PIM. Others force you to use their PIM and only their PIM. RIM provides a driving software that works as a bridge between your PIM and the BB. See this compatible PIM KB:

  • KB12268 Applications supported by BlackBerry Desktop Manager to synchronize

  (2) RIM provides a device switch Wizard to migrate from another SmartPhone to a BB... but only for compatible devices. See this KB:

  • KB05459 How to use the switch device Wizard to switch to another smartphone to a BlackBerry smartphone

  (3) If your old phone is not compatible with the wizard, then RIM more offers the possibility to import ASCII and CSV files. See this KB:

  • KB04312 Create and synchronize with an ASCII export file
    KB11194 How to import contacts from a CSV file to the BlackBerry
  • Sorry, but RIM does no research on how to get your data from your old device and in ASCII format or CSV... it is a function of your old device.

  So your choice is, IMO, to continue to use a desktop PIM for your data (and you should, IMO)... then choose a compatible PIM (from above). Then download your data from your old device and the PIM Office. Next, configure the BB to sync with the PIM:

  • KB17022 How to configure applications to Organizer for synchronization using BlackBerry Desktop Manager

  Good luck and let us know!