Buongiorno, dato che Creative Cloud Desktop Spannplatte non più (sparite e App no ricaricava) ho tried a disinstallarlo e caricarlo hosts not changed nulla e. Non riesco a download even the aggiornamento di Lightroom dato che mi of d

Similar Questions

• I downloaded the creative cloud and when it's over, it opens and was completely empty. Nowhere to connect and not applications for me to click to download. I need this to be fixed as soon as POSSIBLE. What is the problem here?

  I downloaded the creative cloud and when it's over, it opens and was completely empty. Nowhere to connect and not applications for me to click to download. I need this to be fixed as soon as POSSIBLE. What is the problem here?

  WHITE cloud screen http://forums.adobe.com/message/5484303 can help

  - and step by step http://forums.adobe.com/thread/1440508?tstart=0

  - and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

• A12E6 creative cloud Desktop Install error

  Mac OS, 10.8.4, 16RAM

  I tried every "solution": cleaner app, uninstall CC desktop, create a new admin user, delete the OOBE folder, etc.

  Any help please?

  Hi Scott,.

  My post may have overlapped your post. Thank you for your time. My problem has been resolved. I'm glad that your method worked for you. I remember seeing your trouble somewhere and tried it without success. Thanks for posting! I love how the Adobe user community intensifies.

  Chatting with Adobe technical support, Sidibe, that solved the problem, there is no need to disable security or go to the root. I had already uninstalled creative Cloud Desktop before my message.

  Simo had me delete files/tmp first. That did not work. Then we methodically renamed some folders and deleted Adobe Application Manager and creative cloud... like a few files I saved the cat and then I could be more specific. Yet, others may simply go to support chat and get the same help. I find it rather rare and welcome.

  Installed Desktop CC while still in cat and it worked! Although she has shown none of my CC prev installed apps installed. However, their new installation works. Was afraid that my Lightroom DB can be found. It has been. FYI: do not have install everything just yet to date. However, AE, Photoshop, Illustrator, Audition, and first, my pillar apps launch very well.

  I know that the transition to the CC has caused a few problems and controversies. I'm a developer and I understand that. Overall, I like much better than CS6 CC and before due to continual updates and a reasonable license that allows apps on my laptop and desktop.

  However, I wish that if I chose to not to subscribe after one year (ideally because I am in Fiji or Bali Islands after a good show), my older versions continue to work as in the old days. My only pet peave and should press for this kind of functionality of Adobe. In addition, perhaps a kind of license just for students, fans, other than the line 'elements '. Many of these amateurs/students became valuable employees even if they were running CS4 Creative Suite Student edition they bought 3 years ago for $300.

  Best,

  Geoff

• Creative Cloud Desktop app will not install. How can I fix it?

  Whenever I have download the installer and start the process, I get a message saying that the installation could not initialize. Running Windows 7.

  start at the top and work your way down to apply applicable patches until your problem is solved.

  If (win) cc: https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html

  If your error is:

  "Setup failed to initialize. File not found. ' or 'could not initialize installation. This could be due to missing files.

  first of all, rename folder OOBE OOBE.old.

  to find the OOBE:

  Win 64 bit OS: Program Files x86\Common Files\Adobe\OOBE

  Win 32 bit OS: Program Files \Common Files\Adobe\OOBE

  Mac os: HD > library > application support of > adobe > caps

  Mac os: USER > library > application support of > adobe > OOB

  If it fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.

  If you use an installation dvd:

  Copy the contents of the drive in a desktop folder and install from this directory.

  If you are using a mac:

  1. try to create a new user account in Mac with administrator privileges.

  2. connect to the new user, navigate to Mac HD > Application > utilities > Adobe Installer folder, locate products such as Adobe Reader, Adobe Flash, Adobe Air and uninstall the

  3. navigate to the user library > Application Support > Adobe and Adobe put in the trash.

  4. navigate to Mac HD > library > Application Support > Adobe and Adobe put in the trash.

  5 restart the installation.

  If everything is applicable above fails, check your Setup logs:

  http://helpx.Adobe.com/Photoshop-elements/KB/troubleshoot-install-using-logs-elements.html

• Windows 7, can't reinstall Creative Cloud desktop application.

  Downloaded last week, subscribed, downloaded LR and Psalm

  PC was able to be infected by malware.

  The necessary system restore.

  Thus, downloaded again... CC will not install... Setup could not initialize. Please download Adobe Support Advisor to detect the problem.

  That no longer exists?

  Tried to delete the previous left behind records of Adobe but always used to install.

  uninstall all cc

  own use the CC cleaning tool to resolve installation problems. CC, CS3 - CS6

  then reinstall.

  If this does not work:

  start at the top and work your way down to apply applicable patches until your problem is solved.

  If (win) cc: https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html

  If your error is:

  "Setup failed to initialize. File not found. ' or 'could not initialize installation. This could be due to missing files.

  first of all, rename folder OOBE OOBE.old.

  to find the OOBE:

  Win 64 bit OS: Program Files x86\Common Files\Adobe\OOBE

  Win 32 bit OS: Program Files \Common Files\Adobe\OOBE

  Mac os: HD > library > application support of > adobe > caps

  Mac os: USER > library > application support of > adobe > OOB

  If it fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.

  If you use an installation dvd:

  Copy the contents of the drive in a desktop folder and install from this directory.

  If you are using a mac:

  1. try to create a new user account in Mac with administrator privileges.

  2. connect to the new user, navigate to Mac HD > Application > utilities > Adobe Installer folder, locate products such as Adobe Reader, Adobe Flash, Adobe Air and uninstall the

  3. navigate to the user library > Application Support > Adobe and Adobe put in the trash.

  4. navigate to Mac HD > library > Application Support > Adobe and Adobe put in the trash.

  5 restart the installation.

  If everything is applicable above fails, check your Setup logs:

  http://helpx.Adobe.com/Photoshop-elements/KB/troubleshoot-install-using-logs-elements.html

• Bad e-mail address to sign in to Creative Cloud Desktop, how to pass to my email address?

  Bad e-mail address to sign in to Creative Cloud Desktop, how to pass to my email address?

  Hi Hendy20,

  If you are not able to disconnect from the trough step Creative Cloud Desktop Manager, please follow the steps below:

  Delete the OPM.db file:

  1. Close the creative cloud application.
  2. Navigate to the OOBE folder.
     Mac OS: /Users/ [user name] / Library/Application Support/Adobe/OOBE
  3. Delete the file opm.db.
  4. Launch the creative cloud.

  If you are not able to find this file, please see the following link, maybe it's because your library is hidden.

  http://helpx.Adobe.com/x-productkb/global/access-hidden-user-library-files.html

  Please, let us know how it goes.

  Thank you.

  Arnaud.

• Creative Cloud Desktop shows installed Lightroom when it is not and will not upload.

  I bought and installed 6 Lightroom before realizing that there was no update as with Lightroom 2015.  I uninstalled Lightroom 6 then bought a subscription to Creative Cloud with Lightroom and Photoshop.  When I download Creative Cloud Desktop, it opens saying that Lightroom is up-to-date, even if I uninstalled version 6.  I can't Lightroom CC to download since Creative Cloud Desktop think it is already installed.  Any ideas on how to overcome this barrier?

  I had already tried these steps and it did not help.  In my case I had to uninstall all Adobe products (Flash, Reader, etc.) and rerun the creative cloud cleaner, manually search in my registry for every vestige of Adobe Lightroom and restart before I could reinstall Creative Cloud Desktop and get installed Lightroom.

  Thanks for the suggestions John T Smith

• I want to install Creative Cloud Desktop with a prepaid subscription to Photoshop Lightroom.  It gives me the guests to install some items and try on some

  I want to install Creative Cloud Desktop prepaid photoshop lightroom members.  It gives me the guests to install and try things.  Am he supposed to install those marked as part of the package installation.

  Hi Tillman,

  You confirm that you have subscribed to the plan of the photograph, it will give install you option on all of the applications included in this plan and the rest will be available as a trial.

  Kind regards

  Sheena

• Creative Cloud Desktop app said Photoshop and Lightroom are installed, but they are not.

  Creative Cloud Desktop app said Photoshop and Lightroom are installed, but they are not.

  Hi colinwalks,

  Please see the Ko: http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html.

  Kind regards

  Romit SInha

• I can't reinstall the creative Cloud Desktop Application

  Yes, I checked similar questions!

  I have a CC photography plan and am running Windows 7 Home Premium 64-bit.

  I wanted to update Lightroom for Lightroom 5.71 CC but creative cloud App failed. I tried to reinstall, but it fails with the error code 50.

  I tried to remove the application through Windows Control Panel failed and so I have downloaded and run CC Cleaner approx. creative cloud app will not install

  I have studied this problem on this forum and the Adobe site and I think I've tried everything last week.

  To add to my problems, I had originally a stand-alone version of Lightroom 5 that I considered may be cause of conflict. I've disconnected my account and tried to re, log and my serial number is not accepted!

  I'm totally confused. There seems to be several others affected by similar issues but none of the solutions I've seen seems to work for me.

  Adobes help seems to be missing a little. All users you suggest a solution? I have considered a total uninstall and reinstall, but I am reluctant to go down this path blindly.

  Can anyone offer a solution please?

  This is the relevant content of the lead Creative Cleaner.lof Cloud:

  Gen_WWCombined-en_US-20121017_1230

  [Sun may 03 15:16:54 2015] Please enter (y) for Yes or n for no.... > >

  [Sun may 03 15:16:56 2015] Choose one of the following options to clean:

  [Sun may 03 15:16:56 2015] 1 all

  [Sun may 03 15:16:56 2015] 2 adobe Flash Player 10.2

  [Sun may 03 15:16:56 2015] 3 creative 2014 cloud, cloud creative & CS6 products

  [Sun may 03 15:16:56 2015] 4 creative Cloud 2014 only

  [Sun may 03 15:16:56 2015] 5 creative cloud only

  [Sun may 03 15:16:56 2015] 6 CS6 only

  [Sun may 03 15:16:56 2015] 7 CS5 - CS5.5 - CS6

  [Sun may 03 15:16:56 2015] 8 CS5 - CS5.5

  [Sun may 03 15:16:56 2015] 9 CS3, CS4

  [Sun may 03 15:16:56 2015] 10.  Adobe Id credentials

  [Sun may 03 15:16:56 2015] 11.  Quit smoking

  [Sun may 03 15:16:56 2015] Choice: >

  [Sun may 03 15:17:02 2015] Selected by the user: Creative Cloud 2014 only

  [Sun may 03 15:17:02 2015] Run the command: copy/y call "C:\Program Files (x 86) \Common" "C:\Program Files (x 86) \Common Files\Adobe\backup20150503T151702\pdb.db.

  [Sun may 03 15:17:02 2015] Run the command: copy/y call "C:\Program Files (x 86) \Common" "C:\Program Files (x 86) \Common Files\Adobe\backup20150503T151702\Media_db.db.

  [Sun may 03 15:17:02 2015] Open DB connection with path: C:\Program Files (x 86) \Common Files\Adobe\caps\pdb.db

  [Sun may 03 15:17:02 2015] Open DB connection with path: C:\Program Files (x 86) \Common Files\Adobe\caps\Media_db.db

  [Sun may 03 15:17:02 2015] List of products installed on this computer

  [Sun may 03 15:17:02 2015] List of products for cleaning:

  [Sun may 03 15:17:02 2015] 2 {D7A4F897-B20A-42D0-862D-CB5F6DB7391D} Adobe Photoshop CC 2014 Core

  [Sun may 03 15:17:02 2015] 3 {Adobe Lightroom 8048A5DF-8A70-5BE1-954B-E0FDE1BD0D0D}

  [Sun may 03 15:17:02 2015] Please enter the number of the option of the product to remove; Enter (q) to exit... > >

  [Sun may 03 15:17:05 to 2015] response 1

  [Sun may 03 15:17:05 to 2015] The following products will be deleted: Adobe Creative Cloud Desktop

  [Sun may 03 15:17:05 to 2015] The following product has been selected for removal: Adobe Creative Cloud Desktop

  Please confirm you want to delete the selected product from the database setup.

  [Sun may 03 15:17:05 to 2015] Type (y) to confirm and delete or (n) to quit smoking... > >

  [Sun may 03 15:17:08 2015] Please wait for Adobe Creative Cloud tool cleaner finish...

  [Sun may 03 15:17:08 2015] OSVersion: 64 - bit

  [Sun may 03 15:17:08 2015] Removal of root registry: HKLM key: Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Run value: Adobe Creative Cloud

  [Sun may 03 15:17:08 2015] Exception during deleting key: (2, 'RegDeleteValue', "the system cannot find the file specified.")

  [Sun may 03 15:17:08 2015] Removal of root registry: HKLM key: Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Run value: AdobeCEPServiceManager

  [Sun may 03 15:17:08 2015] Exception during deleting key: (2, 'RegDeleteValue', "the system cannot find the file specified.")

  [Sun may 03 15:17:08 2015] Removal of root registry: HKLM key:Software\Wow6432Node\Adobe\CSXS.4 value: SmsManifestBaseURL

  [Sun may 03 15:17:08 2015] Exception during deleting key: (2, 'RegOpenKeyEx', "the system cannot find the file specified.")

  [Sun may 03 15:17:08 2015] Removal of root registry: HKLM key:Software\Wow6432Node\Adobe\CSXS.4 value: SmsUpdateCheckInterval

  [Sun may 03 15:17:08 2015] Exception during deleting key: (2, 'RegOpenKeyEx', "the system cannot find the file specified.")

  [Sun may 03 15:17:08 2015] Removal of root registry: HKLM key:Software\Wow6432Node\Adobe\CSXS.4 value: LogLevel

  [Sun may 03 15:17:08 2015] Exception during deleting key: (2, 'RegOpenKeyEx', "the system cannot find the file specified.")

  [Sun may 03 15:17:08 2015] Removal of root registry: HKLM key: CC Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Adobe

  [Sun may 03 15:17:08 2015] Exception during deleting key: (2, 'RegDeleteTree', "the system cannot find the file specified.")

  [Sun may 03 15:17:08 2015] Remove the key from registry root: HKCR: AAM

  [Sun may 03 15:17:08 2015] Exception during deleting key: (2, 'RegDeleteTree', "the system cannot find the file specified.")

  [Sun may 03 15:17:08 2015] Deletion of registry root: HKCR key:AdobeAAMDetect.AdobeAAMDetect

  [Sun may 03 15:17:08 2015] Deletion of registry root: HKCR key:AdobeAAMDetect.AdobeAAMDetect.1

  [Sun may 03 15:17:08 2015] Deletion of registry root: HKCR key:AdobeAAMDetect.AdobeAAMDetect.2

  [Sun may 03 15:17:08 2015] Exception during deleting key: (2, 'RegDeleteTree', "the system cannot find the file specified.")

  [Sun may 03 15:17:08 2015] Shortcut of the CCA was not C:\Users\Public\Desktop\Adobe creative Cloud.lnk

  [Sun may 03 15:17:08 2015] Shortcut of the ACC wasn't C:\ProgramData\Microsoft\Windows\Start Start Cloud.lnk creative

  [Sun may 03 15:17:08 2015] CoreSync custom hook not found

  [Sun may 03 15:17:08 2015] WARNING: Cannot delete the file, folder, try again

  [Sun may 03 15:17:08 2015] WARNING: Failed again to remove the file, file

  [Sun may 03 15:17:08 2015] WARNING: Cannot delete the file, folder, try again

  [Sun may 03 15:17:08 2015] WARNING: Failed again to remove the file, file

  [Sun may 03 15:17:08 2015] WARNING: Cannot delete the file, folder, try again

  [Sun may 03 15:17:08 2015] WARNING: Failed again to remove the file, file

  [Sun may 03 15:17:08 2015] Try deleting the folder because the folder still exists

  [Sun may 03 15:17:08 2015] WARNING: Cannot delete the file, folder, try again

  [Sun may 03 15:17:08 2015] WARNING: Failed again to remove the file, file

  [Sun may 03 15:17:08 2015] WARNING: Cannot delete the file, folder, try again

  [Sun may 03 15:17:08 2015] WARNING: Failed again to remove the file, file

  [Sun may 03 15:17:08 2015] WARNING: Cannot delete the file, folder, try again

  [Sun may 03 15:17:08 2015] WARNING: Failed again to remove the file, file

  [Sun may 03 15:17:08 2015] Some files could not be cleaned. Please try closing your internet browser and re-run the cleanup tool to complete your cleaning.

  [Sun may 03 15:17:08 2015] Action: Create the folder C:\Program Files (x 86) \Common Files\Adobe\backup20150503T151702 as backup of PDB and DB for this session.

  [Sun may 03 15:17:08 2015] SAVED LOG FILE: C:\Users\Bob\AppData\Local\Temp\Adobe Creative cloud cleanser Tool.log

  [Sun may 03 15:17:08 2015] Adobe Creative Cloud tool in cleaning completed successfully

  [Sun may 03 15:17:08 2015]

  [Sun may 03 15:17:08 2015] *-*-*-*-*-*-: START:-SUMMARY OF THE avertissements-*-*-*-*-*-*

  [Sun may 03 15:17:08 2015] WARNING: Cannot delete the file, folder, try again

  [Sun may 03 15:17:08 2015] WARNING: Failed again to remove the file, file

  [Sun may 03 15:17:08 2015] WARNING: Cannot delete the file, folder, try again

  [Sun may 03 15:17:08 2015] WARNING: Failed again to remove the file, file

  [Sun may 03 15:17:08 2015] WARNING: Cannot delete the file, folder, try again

  [Sun may 03 15:17:08 2015] WARNING: Failed again to remove the file, file

  [Sun may 03 15:17:08 2015] WARNING: Cannot delete the file, folder, try again

  [Sun may 03 15:17:08 2015] WARNING: Failed again to remove the file, file

  [Sun may 03 15:17:08 2015] WARNING: Cannot delete the file, folder, try again

  [Sun may 03 15:17:08 2015] WARNING: Failed again to remove the file, file

  [Sun may 03 15:17:08 2015] WARNING: Cannot delete the file, folder, try again

  [Sun may 03 15:17:08 2015] WARNING: Failed again to remove the file, file

  [Sun may 03 15:17:08 2015] *-*-*-*-*-*-: END:-SUMMARY OF THE avertissements-*-*-*-*-*-*

  [Sun may 03 15:17:08 2015].

  [Sun may 03 15:17:08 2015] * = * = * = * = * = * = * = * = *: end of Session: * = * = * = * = * = * = * = * = * = * = *.

  [Sun may 03 15:17:08 2015].

  Contact support Adobe by clicking here and, when available, click on "still need help," https://helpx.adobe.com/contact.html

• Missing applications of the Adobe Creative Cloud desktop application tab

  Hi Jeff

  I have the same problem as others here but not of the works of solutions for me. I want Lightroom and paid for it next year.

  It's my creative cloud:

  

  My laptop does not system requirements - I had a Lenovo W540 64bits.

  I tried a reinstall of the creative cloud

  I tried installation on the net but he just said 'Lightroom is now downloading' and this continued all night.

  I tried the newspaper one in

  I tried to delete the contents of the OOBE

  So what to do?

  Is it possible to get the installation for Lightroom as a separate download files?

  Could there be a restriction on those apps since what I use on a company computer - and where to check it?

  Thank you

  Martin

  < deleted by the moderator >

  Hello

  It was almost the answer - have talked just to support and they fixed

  Here's what we did:

  Complete all Adobe processes or restart your machine. (if you can't stop, then check that creative cloud is over. And if you don't finish the CIB broker, then it's not serious)

  Go to C: / / Program Files (X 86) /Common Files/Adobe/OOBE/Configs and delete the folder Configs.

  Now open Creative Cloud Desktop Application.

  This will fix the problem.

  Thank you for your answer

• Update Creative Cloud Desktop App

  Windows 10

  I'm sitting at Creative Cloud Desktop App version 3.7.0.272 and want to update to version 3.75.291 which was published 20/07/2016

  I have my CC Desktop application set in preferences to "always keep Creative cloud to date."

  I can update to other applications through the application of Office CC, well most of the others because it takes hours and hours to acquire your files through this application with my current internet connection.

  Please bring ProDesign tools downloads live, because I can acquire Adobe applications much faster as an update offline when I'm at an internet connection right through my computer laptop 'non-edition' (and transfer applications and updates for my editing machine).

  I'm going to ProDesign tools now to get this CC Desktop App update because the App will not update

  CC Desktop App 3.7.5.291 is not available for update with ProDesign tools.

  Right now, I'm able to acquire the CC Desktop 3.7.5.291 App via ProDesign tools Adobe updates

  don't know when this updated version was available, but now I must the .zip to travel with my laptop to my editing machine

  I mark this reply. Thanks ProDesignTools and thanks you Adobe Creative Cloud

• Adobe Creative Cloud Desktop

  I bought a plan of Adobe Creative Cloud Desktop Applications and after downloading Photoshop CC 2015 the program say trial expired? now he wants me to pay? I thought that I have access to all adobe software? So confused?

  This is the Description on the site?

  Each authoring tool. An affordable membership.

  Year Adobe® Creative Cloud™ Student and Teacher Edition membership gives you access to all the latest and best Adobe creative tools, more services online * and other new applications as they are released. For a low monthly price - very reduced for education - you get the freedom to create anything you can imagine.

  With creative cloud, you have the power to:

  • Design of posters, logos, T-shirts - you name
  • Build Web sites without writing code
  • Creating web, mobile and tablet apps with HTML5
  • Change photos and videos like a pro
  • Create a polished portfolio
  • Make reports and sensational presentations

  What is included in the creative cloud?

  Year Adobe® Creative Cloud™ membership gives you access to every desktop Adobe Creative Suite® application and much more.

  

  Photoshop® CC

  Image editing and compositing.

  

  Illustrator® CC

  Graphics vector and illustration.

  

  InDesign® CC

  Page design, layout and publication.

  

  Dreamweaver® CC

  App design and coding Web sites.

  

  After Effects® CC

  Film visual effects and motion graphics.

  

  Adobe® first CC Pro

  Video production and editing.

  

  Adobe Muse™ CC Pro

  Web design without coding.

  Also included:

  

  Acrobat® DC Pro

  

  Adobe Audition® CC

  

  Bridge CC

  

  Yet® CC

  

  Fireworks® CC

  

  Flash® Builder® Premium

  

  Flash Professional CC

  

  InCopy® CC

  

  Lightroom®

  

  Media encode CC

  

  Prelude® CC

  

  SpeedGrade® CC

  

  Animated border CC

  

  Edge inspect CC

  

  Edge of the Web fonts

  

  Edge Code CC (preview)

  

  Edge of reflow CC (preview)

  In this case, it is best to check with the State of subscription account, you can contact the Support from Adobe:

  Click always need Help (help), and then select the Chat option:

  Contact the customer service

• Help! Creative cloud desktop application

  Hello

  Im trying to use the desktop application to install some applications from adobe. His jelly and whem it works (after removing the preferences and installation using the suggestion on this thread):

  https://forums.Adobe.com/thread/2058432?q=creative%20cloud%20desktop the download/instalation stops at 42% (Guide to the Hitchhiker in the Easter Galaxy egg!), the solutions on this page does not help (I tried all):

  Adobe Creative Cloud desktop application does not open or shows a spinning wheel of progress

  What can I do? Return to the moviola? Seriously considering to adopt Decosterd has my main non-linear editing plataform. I got the first, went with Decosterd, trying to come back... But Adobe told me: ' You shan't do this! " Yes, with a British accent. "Help! I need somebody. Help to ! Not only somebody. Help to ! You know I need somebody. Help to !" (also with a British accent!)

  Thank you

  Pedro Rocha

  [Profanity removed... This is a forum family multi...] Watch your language... MOD]

  Please read https://forums.adobe.com/thread/1499014

  -try some steps such as changing browsers and disable your firewall

  -also clear the cache of your browser if you start with a fresh browser

  -check the file hosts for blocked entries https://forums.adobe.com/thread/1912777

  http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip.

  https://helpx.Adobe.com/creative-cloud/KB/creative-cloud-desktop-application-failed.html

  http://helpx.Adobe.com/creative-cloud/KB/failed-install-creative-cloud-desktop.html

  or

  A chat session where an agent can remotely look inside your computer can help

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Cloud creative support chat (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• Adobe Creative Cloud Desktop still asks to pay for Photoshop

  For now, I like you uninstalled education Adobe Creative Cloud desktop application several times at the request of Patty-F and led - Z, but the problem is the same. I pay since November 11th for the Plan of the Adobe photography, but for Photoshop, I still have 20 days of use. Lightroom is going well. Help, please.

  I have an Apple MacBook Pro.

  Hello

  First of all, disconnect, then back into creative cloud, using adobe id to pay for your subscription.

  https://helpx.Adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

  Then, if you launch any product of CC 2015 and the pop up still shows a trial message window, please check this link for the resolution:

  https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html

  Hope this helps!