Burner CD DVD error dirty

Bought a laptop HP Pavilion 17 "last Christmas.  I was facing DVD hard drive since then (proably more than 1000 so far).  The DVD - RW has been intermittent and have used external DVD RW.  Portable DVD burner returned an error saying today 'CD burner dirty' and wouldn't read DVD.  Is there a solution to clean easily, or should I buy another internal DVD unit?  Thank you

Hi @JFish53,

Welcome to the HP Forums! I read your post and wanted to help.

I understand you are trying to copy DVDs to portable hard drive, but it has stopped working and gave you an error message "CD burner dirty."

Here is that a document can help:

HP computers - drive cannot read disks (Windows, 10, 8)

Let me know if it helps.

If this helps you to find a solution, please click on the button "Accept as Solution" down below in this message. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me congratulations.

Kind regards

Tags: Notebooks

Similar Questions

Maybe you are looking for

  • key

    I have a MacBook Air (13 inch, mid-2012) and is not the 1st time, but some of my keys are not working so I have to use the keyboard Viewer to type anything

  • datapass

    In March, I bought a tablet of 8 Stream with Windows 8.1 and HPDataPass. Everything has been fine until yesterday when I've upgraded to Windows 10. I can no longer connect via Datapass; the app has disappeared, and even after you download it from the

  • How to start to use hidden on Portege Z830 SSD 20 GB partitions?

    On a Z830 about 20 GB (a little) 120 GB is exhausted by 2 hidden recovery partitions and another hidden partition whose purpose is not so clear to me. In light of 96 GB available on drive C is used quickly, I would like to be able to use actively as

  • Added an option of 'Old emoticons', please

    Hello! New emoticons Skype 5.5 are not cute and lively ugly. Add an option to display the 'old', please. Old emoticons were simple and brilliant - a lot of people like. New emoticons are similar to 'smile' old web chat or forum. :[

  • Satellite L655 - CD/DVD TS-L633C burning questions

    Hi all I have a portable Satellite L655, I bought a few months ago. The problem I face is now with my DVD player. When I try to burn a DVD using Nero Vision or any other burning software, even if he says he burned and successfully completed the rest