Button missing meetings on 12 Touch for TX9200

We are experiencing a problem with the touch of meetings shows don't not on the touch 12 for a TX9200 registered to CUCM. Currently we have only three buttons at the bottom of the touchscreen: call, presentation and much more. We meet the requirements of compatibility that I found on the (in Datasheet TX9000

( http://www.cisco.com/en/US/prod/collateral/ps7060/ps8329/ps12453/data_sheet_c78-702104.html).  We run CUCM to 8.6.2 and tried 1.9.3 and now 1.9.4 on the TX9x00.  We have configured in CUCM room name to avoid the bug CSCuc53226.  I checked the codec and the touch panel to run the same version of the code.  Us have set several trial sessions and do not see the button of the meeting at all.  Screen saver is set by default detailed.  We tried to restart, restart the TFTP service in CUCM and reclassification of 1.9.3 to 1.9.4.

Issues related to the:

Is there a way to factory reset just the touch 12 as you can with the Touch 8?

Currently under detailed system information, I don't see anything next to the midlet version. That I should?

Unfortunately, there is little information on the CSCuc53226bug.  If the name of the room has not been configured when the device recorded first, how can it be corrected?

Am I missing something?

Thank you

Scott

Solution:

The meeting softkey only appears on the touch pad once a CTS-Man or TMS takes control
over the device. Even though the codec is showing as registered on TMS it maybe necessary to force TMS to
take control of the device by  pressing the enforcemanagement settings on TMS.

Regards
David Orzelek
Cisco Systems TAC

Tags: Cisco Support

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