C309a message "clear Jam transport." There is no paper jam
I just delivered my C309a all-in-one to my job overseas. It worked very well at home. Now, I get a message that says "clear transport jam" and it will not be printed. I went through all the videos of youtube and I could find processes. Market / stop, connect / disconnect, etc... No paper is jammed. The carriage move when I turn it off. Does anyone have advice for me? Thank you.
There are some steps you can take to help resolve a Photosmart C309a printer carriage Jam. There is a document located here on this issue.
Thus, during the expedition any number of things could have potentially been damaged inside the printer. If the steps do not address the issue, then seven Solution: repair the product. You may need to replace this printer and options are available through HP Technical Support.
You can create a web service ticket, to be able to help an officer pulling your information, here.
I hope this helps!
Tags: HP Printers
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HP all-in-one C310 with a message "clear jam of transport."
I have a C310 with a message "clear jam of transport." I followed all the instructions on the website of HP, but get the same message. The transport is really moving, so I don't understand why I get this message and how to fix!
Did you check with a flashlight inside the printer if ensure there is no small paper completely left or all the way inside the printer? The transport may be able to move, but if she can't move along the transport route, then it will produce a carriage jam error.
There is also a document with the steps to resolve this error, but I see that you say you've done most of them, which can be found here.
If you perform all of the troubleshooting steps, and the error will not disappear, then the next step will be the replacement of the product. If you are still in warranty, HP can replace the printer without cost to you. I'll link the information to get in touch with them below. The link takes you to a form to fill out. Once you fill it and she is treated, it will give you the printers warranty information, a file number and the phone number to call.
Technical Support case HP formula call: https://h10025.www1.hp.com/ewfrf/wc/phoneInput?cc=us&dlc=en&lc=en&product=5061082
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Thank you very much for your time, I know you're probably pulling your hair with all the snot and boo hoo... But I solved the problem myself. I'm not a fan, or I'm a computer nerd of 'wannabe '. I've been in this business for 18 years and has 3 stores myself.
I certainly appreciate all the time you've taken this problem! Congratulations are simply not enough!
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http://Windows.Microsoft.com/en-us/Windows7/open-the-printer-TroubleshooterAnd restart the print spooler service.
It can me that an ink cartridge is running out of ink. The ink low warning occurs when your cartridges are about 25% full, full of 15% and 5%. When one of these messages appears, you can:
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