C309a message "clear Jam transport." There is no paper jam

I just delivered my C309a all-in-one to my job overseas. It worked very well at home. Now, I get a message that says "clear transport jam" and it will not be printed. I went through all the videos of youtube and I could find processes. Market / stop, connect / disconnect, etc... No paper is jammed. The carriage move when I turn it off. Does anyone have advice for me? Thank you.

There are some steps you can take to help resolve a Photosmart C309a printer carriage Jam. There is a document located here on this issue.

Thus, during the expedition any number of things could have potentially been damaged inside the printer. If the steps do not address the issue, then seven Solution: repair the product. You may need to replace this printer and options are available through HP Technical Support.

You can create a web service ticket, to be able to help an officer pulling your information, here.

I hope this helps!

Tags: HP Printers

Similar Questions

Maybe you are looking for

  • New calculator?

    Hi all! I tried to find some information about it! So I couldn't find, that's why I'm here asking you guys! I used to have a 35s calculator, however, I had a few problems with mine... Not really a problem if... My calculator got stolen! Now I use my

  • A satellite - Frozen cursor after installing a game

    A game that I installed has damaged the ability of my internal mouse cursor to move around the screen. It froze just in the middle of the screen, and even if I used the system restore, it has still not fixed the problem. I even uninstalled the game,

  • Understand the invoke node

    In the past, to create an organization, I create a few screws and then call them from other screws simply by work as a sub VI where I could pass a value and the Sub - VI can return a value. Pretty fundamental things and honestly, very useful. However

  • Move or copy a print job to a different printer

    Is it possible to move or copy a print job to a different printer?  My problem is I printer a few documents on the web to a printer that has been disconnected (not plugged into my USB port).  Is it possible to move or copy print jobs to another print

  • I can't beyond my email of do - what I do?

    I can't open my Inbox, and unwanted email? What can I do to play?