C410 all-in-one: used to scanning

Previously worked but not now.

Connected by wireless, OK... impressions so know connection is good.

I open the HP Solution Center, after he gives me "green checkmark" show connected I press scan picture... get the window HP Scanning of first... but some stays that... after a long wait if I click anywhere on the window I get a popup error... (see below)... basically telling me he can't sweep as another program is scanning.

Restarted printer, restarted the PC... no change.

Tried built-in help... just tells me to close the software that makes scanner... There is nothing other than HP.

Hello

Thank you for using the HP Forums.

Please uninstall and reinstall the software COMPLETE features, follow these steps:

1 uninstall the software from your computer
2. download and save the software COMPLETE features (do not install online)

The following resources will help you:

HP printer install wizard for Windows
http://ftp.HP.com/pub/softlib/software13/COL50403/MP-150580-2/hppiw.exe

3. install the FULL feature software "saved".

Once you have downloaded and installed the software, FULL of features, you will be able to print and scan.

Hope that helps!

Tags: HP Printers

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