C410 printer - cannot install

Photosmart Preium C410 Fax e-All-In-One Printer

Dell laptop running Windows 8.1

Have had many problems with Windows 8 and 8.1. Geek Squad had to reload Windows 8 several times. Each time that the printer does not print nor UBS, or wireless. Have found the best way to fix is to remove the printer and re - install. After the last issue of Windows 8, I removed the printer and put in the installation CD. The normal boot menu "Select to start to install your new HP device" came, but the only option is an EXIT button. I missed installs? No idea what to do next?

Thank you! -al410

Hello alc410and welcome to the Forums of HP, I hope you enjoy your experience!

I see that you are having installation problems.  I would like to help!

I would say uninstalling the software of the printer.

Once it is uninstalled, I suggest you put your system in clean boot mode in the configuration of Microsoft.  You can do this by following this document: How to perform a clean boot in Windows.

Once the computer is in clean boot mode, I would suggest to reinstall the HP printer install wizard for Windows.

Good luck and please let me know the results of your troubleshooting operations. Thanks for posting on the HP Forums!

Tags: HP Printers

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