C6380 Solution Center becomes inactive

I can't get my HP Solution Center software to stay active. I've uninstalled and reinstalled twice and each time it works following immediately reinstall but when I turned my computer off and then turn it back on, all the shortcut icons to the center of the Solution (on the start menu, on the desktop in the taskbar) become inactive and I can't access Solution Center. I can not even find a .exe for the center of Solution file so I can try to start if from there. I called the technical support and got nowhere with them. Does anyone have any suggestions?

Apart from having Photosmart Essential 3.0 is installed, I found that it seemed to be that some are in conflict with an old version that remained on my computer. I uninstalled the old version and find the Solution Centre works as it should. A problem solved. I wish I could print decent pictures.

Tags: HP Printers

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