Can not go to the Internet by Local and Wireless LAN network

I have a HP Pavilion dv6711TX laptop with Vista Home first. Everything works smooth and excellent for the year passes, however it could suddenly not going to the internet 3 days ago. In Device Manager, every material looks ok without problem and conflict. I tried to reset the router, laptop computer (disconnect the power supply and battery) reboot and tried to let Windows automatically diagnose and repair the problem, but so it does not solve the problem. He could find my wireless router and connected, but shows "undefined network." Is it a hardware problem or a software problem?  Help, please!

Hi Peter,.

Please use the forum for Support of Vista,

Go to the HP website and download the updated driver for your wireless card.  Install the driver to see if it will help you solve the problem.  If it doesn't, use an ethernet cable and connect directly to the modem to see if your connection is always good.
You can also search for known issues with your hardware from HP site.

Hope this helps, Kevin
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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