Can not install 'reader', 'flash', get Win64 message "cannot install the application configuration?

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• Hello, I created an account but I can not install the application, I need to maybe purchase did not package I chose was the students what I do?

  Hello, I created an account but I can not install the application, I need to maybe purchase did not package I chose was the students what I do?

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  .

  If Yes

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• I can not install the application update.

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  Please see:

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• I can not install the application on the attached picture

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  I had installed the creative cloud until the trial version has expired. Then, I saw the same folder of the application in my mac so I decided to uninstall the application, including its link folder and reinstall by download via the website but I can't skip this step, the gray icon in the making and I can't do anything. What should I do? Thank you

  

  Hi Naris,

  It seems that the spinning wheel is what creates the problem.

  Please see the below help document to solve the problem:

  Does not open App | Wheels of progress turn continuously

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  Txomin1805 please use the steps outlined in the "Failed to install" error request Creative Cloud Desktop - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html fix your current error.

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  For general advice, see troubleshooting problems with iTunes for Windows updates. Start by Missing MSI errors .

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  Review the other boxes and other support documents list to the bottom of the page, in case one of them applies.

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  TT2

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  Hi, I use windows 8.1.

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  1.328: 11:36:42.796 24/08/2013 (local)
  1.328: c:\161c59ea6306a628592717476ee96b\update\update.exe (version 6.3.13.0)
  1,344: hotfix started with following command line:
  1,344: in function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2
  1515: C:\WINXP\system32\mstscax.dll is present
  1515: condition succeeded to the Presence.RDCInstallBlock.Section section in row 1 prerequisites
  1515: FileVersion C:\WINXP\system32\mstscax.dll is less than 6.0.6001.0
  1515: condition in Test.RDCInstallBlock.Section failed with the fist
  1515: Check condition for line 2 of prerequisite returned FALSE
  1515: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
  1,515: KB2481109 Setup has encountered an error: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\winxp\KB2481109.log log file
  1,562: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
  1,562: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\winxp\KB2481109.log log file
  38.890: message displayed to the user: Setup cannot continue because one or more prerequisites required to install KB2481109 failed. For more details, check the c:\winxp\KB2481109.log log file
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  Hi Keith,

  I would have you look at the article-

  http://support.Microsoft.com/kb/958051#top

  http://support.Microsoft.com/kb/883824

  http://support.Microsoft.com/kb/822798#top

  Important: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:

  How to back up and restore the registry in Windows

  http://support.Microsoft.com/kb/322756/

  Make sure that you back up the data on the computer before you continue.

  Thank you.

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  Hi Courtney,

  Please contact the Microsoft Community.

  I'd like you first try printing HP and doctor Scan.

  http://h10025.www1.HP.com/ewfrf/wc/document?cc=us&LC=en&DLC=en&docName=c03286146

  After that, I would have you to refer to this article-

  http://h10025.www1.HP.com/ewfrf/wc/documentSubCategory?tmp_task=solveCategory&cc=us&DLC=en&LC=en&product=5241114

  We know if that helps your cause.

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  I installed creative cloud and Photoshop.  but I need to update and I can't, I tried to install the plugin and I can not. installed the creative cloud clean, cc cleaner too, captured off the coast of firewall, even windows defender deleted old files of previews Photoshop still I've already lost my hope. Photoshop works but not with my new camera nikon d800 files

  

  

  and when I try to open raw files I get

  

  He counts the days of hearing, but in fact, I can't use app at all

  Hi Inetag16889572,

  Please follow the steps below:

  1 - restart your machine and kindly reset your Host file. See, Advanced solutions to errors in connection with Adobe Creative Cloud and Creative Suite applications

  2. Please check if you have installed browser security extensions, please disable them. (For example: AD BLOCK, Advisor to Mcafee website, toolbar of internet security etc.)

  3 disable the firewall on your machine.

  4 turn off the firewall of the security program installed on the computer Internet. (Norton 360 - disable the following in it: Surf safely, firewall, browser protection, download intelligence)

  These changes are temporary, you can restore these back to normal ulterieure.* *.

  5 - launch Adobe Creative Cloud app, try now update Photoshop CC 2015 (do not launch Photoshop until you have completed the update), after that install Lightroom CC as well.

  Let us know if that helps.

• I can not install the Desktop Manager. He sends me to support.

  I can not install the Desktop Manager. He sends me to support.

  Hello

  Please download and install the Adobe CC cleaning tool use the CC cleaning tool to resolve installation problems. CC, CS3 - CS6. Solution step 3.

  Remove the creative cloud desktop application, Adobe and Adobe application Manager id credentials.

  Download Adobe Application Manager of Adobe - Adobe Application Manager: for Windows: Adobe Application Manager: thank you (Windows), Adobe - Adobe Application Manager: for Macintosh: Adobe Application Manager: thank you (Mac).

  Run the downloaded file. (you will get day progress bar).

  Once the Installation is complete, download Adobe Creative download cloud Adobe Creative Cloud apps | CC free trial Adobe. Install and connect to creative cloud.

  Thank you

  Saurabh Rai

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