I can not install the application on the attached picture

First I have to apologize that my English is not good.

I had installed the creative cloud until the trial version has expired. Then, I saw the same folder of the application in my mac so I decided to uninstall the application, including its link folder and reinstall by download via the website but I can't skip this step, the gray icon in the making and I can't do anything. What should I do? Thank you

Screen Shot 2558-05-12 at 7.22.17 PM.png

Hi Naris,

It seems that the spinning wheel is what creates the problem.

Please see the below help document to solve the problem:

Does not open App | Wheels of progress turn continuously

Kind regards

Sheena

Tags: Adobe

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