Can not scan to computer w/new HP Photosmart 6520

Similar Questions

• All-in-one HP Photosmart C6280 not connected to the internet, and can not scan to computer

  My HP Photosmart C6280 all-in-one not connected to the internet, and can not scan to the computer.  I got it for a few years and must plugged into my Macbook to print, but now I want to use it to scan photos directly to my computer.  Can someone help me to do this?  Much appreciated!  (Not sure where are my original softward records!)

  Oh, OK, well this isn't probably the problem, but for good measure, you should get the latest version of the software for your printer from the "support & drivers" link at the top of this page.

  In the meantime, we will reset the printing system:

  -Go to System Preferences > Print & Fax
  -Right (or control) click in the rectangle listing your printers and select Reset Printing System.
  WARNING - This will remove ALL your printers!
  -Select the sign more to add a printer. Top of the window, Select the default tab . Search for the printer, select it, and wait until the button 'Add' becomes available. Until it clicks.

• Wireless HP Office Jet Pro 8500 - can not scan to computer

  I use a HP Office Jet 8500 Wireless and cannot "scan to computer".  When I select "scan to computer", I get a message (on the face of the printer) that says "refer to device documentation to troubleshoot issues.   I did everything in the troubleshooting guide, even if they do not address my problem, but anything done without success.  I am running Windows 7.

  Any suggestions?  Thanks for the help!

  Robin

  Destin, FL

  Hello Robin,.

  Thank you very much for your answers and your efforts! My sincerest apologies for not knowing that Windows 7 Professional 64 bit rested not with the tool! I learned something new from you and thank you so much for this!

  We can try level 3 or 4 uninstall manually, instead of running the tool. I understand that the tool would be the easiest method. Here are the steps for you.

  There are 2 ways you can run levels:

  Of the Original installation CD:

  1. Insert the CD in the drive and then cancel Setup

  2. open "Computer", and then right click on CD drive and open

  3 open the Util folder

  4 open the CCC folder

  5 If you have an HP computer, run the L3uninstall.exe. If you have a computer not HP, run the L4uninstall.exe

  6. once the uninstall is complete, restart the computer

  7 run the Accessories\ System Tools Disk Cleanup

  8. perform a clean boot

  9. run the download to reinstall the printer ( HP Officejet Pro Full Feature software and driver )

  If the software has been downloaded and extracted the download of the driver for your system:

  1. click on start and type %temp% in the search box, open the folder

  2. Locate and open the folder starting with 7z (example: 7zS2356) (if there is more than one, choose the most recent folder)

  3 open the Util folder

  4 open the CCC folder

  5 If you have an HP computer, run the L3uninstall.exe. If you have a computer not HP, run the L4uninstall.exe

  6. once the uninstall is complete, restart the computer

  7 run the Accessories\ System Tools Disk Cleanup

  8. perform the clean boot

  (9 download drivers and full software features HP Officejet Pro Full Feature software and driver )

  I really hope that does the trick!

  Happy Thursday

• Officecjet 8600 Pro: can not scan to computer

  At the printer for a few years. Started by, scan to computer worked.

  Then it would work after a reboot of the pc for a period of time before stopping.

  Now, I can not work at all.

  I * think * this is part of an update of the firmware, the printer automatically.

  Attempt to activate scan of the computer in the HP utility, it says 'Communication error. Impossible to comminucate with device.

  However print and scan from the pc works fine, so the printer communicates. In addition, utility HP can see other things such as ink levels.

  Suggestions welcome.

  Hey @Ian_O,

  I see you encounter some problems with the scanning of your Officejet Pro 8600 e-all-in-one printer to your computer Mac OSX 10.11. I can help you with that.

  To start, make sure that the printer is plugged directly into a wall outlet, not a surge protector. Once done:

  1. If the printer is connected to your Mac via a USB cable, remove it.
  2. Click on your Apple icon, system preferences and printers and Scanners.
  3. Hold down the control panel and click the icon of your printer on the left.
  4. Click on reset printing system.
  5. Open Applications, Hewlett-Packard and run Uninstall HP.
  6. Restart your Mac.
  7. Download the latest drivers by clicking on this link.

  At this point, you should be able to print and scan. If you are unable to scan, please let me know how the printer is connected to your Mac and I will be able to help you further.

  Please let me know the results after following the above. If you are able to scan, click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

• Photosmart 6520: Can not scan to computer

  I can scan is no longer on my computer. I have a message to ensure that the "Scan to Computer" is selected via the printer software. Where can I find it. Printer works fine.

  Hello

  Thanks for the additional comments.

  You can always try our suggestion.   In order to enable the analysis of calculation, you need to install the FULL features software, then by activating the "Scan to computer" as shown.

  Hope that helps

  Thank you.

• Photosmart 7520 - can not scan to computer directly

  I have a 7520 new.  And using a Mac OSX 10.8.5.  The printer works perfectly.  When I try to scan, I get a message that there is no commumication with the printer.  I arrived at the printer utilities and the attempt to activate the scan and get the same message.  However, if I go to the web operation shipped it see communication, and if I use the operation of analysis on the web server it scans correctly.  How can I get rid of having to go to the web to analyze and do it in my printer?

  Hello

  I'm sorry to hear you can't scan with your Photosmart 7520 and your Mac OS X 10.8.5. I would like to help. I have studied this problem for you and have found a troubleshooting guide that I'll post for you below to follow.

  I hope this helps!

  Problems of communication during the analysis

  Kind regards

• HP deskjet3630: can not scan to computer deskjet3630

  Cannot get the scan function to work my deskjet 3630 all in one. Ive tried to reload the program and the app from hp problems. Still no use.

  Hello

  Thank you for using the HP Forums.
  
  You can download and install the software COMPLETE features of HP printing for your operating system:

  http://support.HP.com/us-en/drivers/selfservice/HP-DeskJet-3630-all-in-one-printer-series/7172306/model/7172307#Z7_3054ICK0K8UDA0AQC11TA930C7

  Please select the appropriate operating system (Vista 32 or 64 bit)
  
  Once you have downloaded and installed the software, FULL of features, you will be able to print and scan.

  Analysis will be useful for your scanning needs:

  Scanning for Dummies

  Your printer uses the new scan interface.

  Hope that helps.

• Printe all-in-one HP Envy 7640: can not scan to computer

  Before moving to Win10 I could click the icon table of envy when I tried to scan to the computer. Now, when I click on it, the only thing I get a message asking if I want to change the settings on the computer. If I click Yes, it is said, then, if I want to add additional software to insert the original CD for the printer. I did it and it shows the installation, but there is no display being able to scan to the computer. What I need to uninstall the printer and the software to make it back as it was originally?

  Hello

  If please download and install the following software and driver:

  http://ftp.HP.com/pub/softlib/software12/COL55963/MP-134720-2/EN7640_117.exe

  I had to do the same thing for my old loan want 7640.

  Kind regards.

• OfficeJet Pro 8620: can not scan from my printer on my computer

  Hello. My computer recently downloaded windows 10 and since then I can not scan from my printer to my computer (although I can scan my computer on my printer).  I get the following error message (and hp scan doctor found no problems): "the analysis could not be performed because of one or more of the following problems: - computer connection is lost, the application of scanning the computer is currently in use, OCR application - is not installed on the computer.

  Is there a way to fix this?

  Thank you!

  Hello

  Thank you for using the HP forum.

  You can download and install the software COMPLETE features of HP printing for your operating system:

  http://support.HP.com/us-en/drivers/selfservice/HP-OfficeJet-Pro-8620-e-all-in-one-printer-series/5367611/model/5367613#Z7_3054ICK0K8UDA0AQC11TA930C7

  Once you have downloaded and installed the software, FULL of features, you will be able to print and scan.

  How to scan to computer

  Once you have installed the software,

  1. click the printer (on your desktop) and it will bring up the HP printer Assistant.
  2. in the menu analyze, there is a 'manage Scan to Computer', click on that.
  3. make sure that 'enable' the Scan of the computer. Also check the tab "Automatically start Scan of the computer when I connect Windows" is to check if you want to have this feature permanently. (an example is shown below)
  

  

  Hope that helps.

• To print from the computer, but can not scan from printer to computer. Tried everything. Disconnected power supply, etc, nothing works.

  Have no problem when you print a document from the computer. Can not scan from printer to computer. I don't know that I've scanned because I went from windows 7 to 10. Printer not repeat myself found computer.

  Hi, Rolland,.

  Welcome to the Microsoft community. I might help you.

  To better understand the issue, I would need more information on your side.

  1. What is the brand and model of the scanner?

  2. Do you get any error messages? If Yes, what is the full error message?

  This problem might have occurred because of these reasons:

  1. Corrupted driver.

  2. Hardware problem.

  Method 1:
  I suggest you to run hardware store and check if it helps.

  (a) press the Windows keyboard.

  (b) Troubleshooting type in the search box and press enter.
  (c) click on material and audio.

  (d) click on hardware and devices and follow the on-screen instructions.

  Method 2:
  If the problem persists, I suggest you to download and install the latest scanner driver\software on the manufacturer's Web site.

  Hope this information helps. Reply to the post with an up-to-date report of the issue so that we can help you more.

• scanner HP not scan to computer hp

  my hp 8600 printer/scanner pro desktop will not scan to my computer for MY SCANS.  Just like a picture.  In addition, when I try to do it from the screen of the printer, it is said that he can not find a computer to send it to.  Yet, I can get importing photos from the side of the computer.

  Your message was incorrectly displayed in the Feedback forum.  I moved it to the windows 'Hardware and drivers' forum where the printer/scanner issues are on the subject.  When the validation, always include your version of Windows.

  My advice is to check the forums to support HP (starting at http://support.hp.com/).  This is the best source of answers to your question.

• HP Officejet 150: Can not scan wireless

  I have a HP all-in-ONE Officejet 150 and that you are unable to scan wireless.  Right now, I can't even the bluetooth icon to turn blue, although it said that the radio is on.  I took my old printer because of such problems.  I handed to factory, combined with my Sony computer, but it does not recognize my computer.  Suggestions?  I can use a cable and get it to the scan, but that defeats the purpose of bluetooth technology.

  Hi @Dragonbebe,

  Welcome to the HP Forums!

  I understand that you can not scan wireless with your mobile printer HP Officejet 150. I'm happy to discuss this issue for you!

  This printer can only scan with the printer cable USB is plugged. As the wireless Bluetooth connection is strictly to be printed. Please see the user's Guide, for more information your printer.

  If this, or one of the posts on this thread, helped you to solve the problem, please click 'Accept as Solution' said post. To show you 'like', or that they are grateful for my post, please click the thumbs upwards below. If there is anything else I can do to help, please don't forget to let me know!

  Hope that answers your question and have a nice day!

• Can not scan (HP Scanjet G4010) for printer (HP Deskjet 6980) since my Mac OSX 10.9.2 update

  Hi, since the update my Mac OSX 10.9.2, I can not scan to the printer. When I look at 'Printers and Scanners' under ' preferences system, the printer is (HP Deskjet 6980), but not the scanner (HP Scanjet 4010) and I can not add the scanner to the list. " I am able to print items off the computer, but cannot scan and print. When I printed a report on the printer page, it says that it its status is "offline." Any suggestions?         Thank you!

  Hi there Bulldogs3, welcome to the forums!

  I saw that you encounter a problem when you try to add your Scanjet G4010 to your Mac up-to-date 10.9.2. If you have not yet downloaded the installation for the Scanjet, please do it here: HP Scanjet ICA software for Mac OS X 10.6, 10.7, 10.8 or 10.9.

  If that is not always do the trick, follow these 2 steps and add the printer and back scanjet.

  1 mac OS x: how to reset the printing system

  2. repair disk permissions

  I hope that helps you.

  Good luck

• HP 6500 has more than 4 in 1 machine can not scan wireless in Vista

  I can not scan from my HP 6500 a Plus 4 in 1 machine to my computer wireless wireless running Vista Home premium (64-bit). HP technical support says that the problem is with the function of WIA scan on my computer. Any help would be appreciated

  * original title - can 't scan from my HP 6500 wireless has more than 4 in 1 machine. According to HP, the problem is with the function of WIA scan on computer (Windows Vista). Any information would be appreciated *.

  Hello

  Uninstall and reinstall the HP scan utility and check if this solves the problem.

  You can download it from this link:
  http://h10025.www1.HP.com/ewfrf/wc/softwareCategory?LC=en&DLC=en&cc=us&product=3795406&

• Can print but not scan: HP Solution Center says "HP Photosmart Premium C309g-m is disconnected!

  Hello

  I have a PC with Windows Vista Home version 6 service pack 1 for her, a connected HP Photosmart Premium C309g-m wireless printer, my work of connection Wi - Fi and is detected by the printer, but I can not scan anything from the HP Solution Center as it says "HP Photosmart Premium C309g-m is disconnected!

  I printed a wireless test page and it works.

  Any help will be appreciated!

  Thank you

  Catherine.

  Catherine, looks that you encounter some problems scanning on your computer. To start have you tried completely removing the softwware and put it back in place for drivers on the HP site downloads? Here's how I'd do...

  First of all, if you use a USB cable, be sure to remove it (it's important). Do not plug it in again until the software instructs you. Through devices and printers, programs and features and issues Device Manager and make sure that all copies, files, and programs related to the printer are removed. As indicated, and then restart the computer.

  In the menu START menu type "%temp%" and press ENTER. Here, I want you to press Ctrl + A, and press DELETE. Some files you cannot delete them, ignore these files and delete the majority that allows it to.

  Download this file and if the option to use the full setting software.

  http://h10025.www1.HP.com/ewfrf/wc/softwareCategory?cc=us&DLC=en&LC=en&product=3793676&

  Install and let me know the result!

  Have a great day!

  -Spencer

  PS I recommend to try installing the printer via the USB cord and an Ethernet cord if this does not work wireless, to test methods of communication. Let me know which, if any, works.