Can't access menus on our Tandberg 3000 MXP - TTC7-09

It seems that the password for our unit has been changed and someone has disabled the menus on the screen, now, we cannot access the unit, screen, through the network interface or via the data port.

Can someone help me with this, is there a reset, or any other means of control re - wins.

At the moment we have no control, cannot see or access the menus, make calls, can't see same current state. everything we see when we initialize the system is our local camera.

Because you don't know the password and cannot access the codec without it, you will need to perform a factory reset, but this will clear all option keys installed.  Of course, because you can not see the menu OSD or access the codec, you can not write them.  According to what age was your codec, you can try and look for option keys in the Cisco Licensing Portal, go to obtain other licenses > license TelePresence to return.

How to run a factory discount for a codec MXP:

  1. Connect the RS232 serial cable to the unit
  2. Using Putty software or similar, to connect to the serial port @ 9600 baud
  3. Restart the codec
  4. Pressing CTRL + BREAK starts the codec
  5. Wait for the sign $ and type "EEE" and Enter
  6. Wait for the system to reset
  7. Restart the system

Tags: Cisco Support

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