Tandberg 3000 MXP question

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• Can't access menus on our Tandberg 3000 MXP - TTC7-09

  It seems that the password for our unit has been changed and someone has disabled the menus on the screen, now, we cannot access the unit, screen, through the network interface or via the data port.

  Can someone help me with this, is there a reset, or any other means of control re - wins.

  At the moment we have no control, cannot see or access the menus, make calls, can't see same current state. everything we see when we initialize the system is our local camera.

  Because you don't know the password and cannot access the codec without it, you will need to perform a factory reset, but this will clear all option keys installed.  Of course, because you can not see the menu OSD or access the codec, you can not write them.  According to what age was your codec, you can try and look for option keys in the Cisco Licensing Portal, go to obtain other licenses > license TelePresence to return.

  How to run a factory discount for a codec MXP:

  1. Connect the RS232 serial cable to the unit
  2. Using Putty software or similar, to connect to the serial port @ 9600 baud
  3. Restart the codec
  4. Pressing CTRL + BREAK starts the codec
  5. Wait for the sign $ and type "EEE" and Enter
  6. Wait for the system to reset
  7. Restart the system

• Tandberg 8000 mxp compatiable with sx 20?

  I use Tandberg 8000 mxp w / s/w ver 2.5, now I want to buy 1 new cisco sx 20, do I need to uggrade

  the tandberg first, or they can work without doing anything.

  You really need to upgrade this MXP as latest version is F9.3.x

  See this post for how to get a free upgrade from Cisco:

  https://supportforums.Cisco.com/message/3971210#3971210

  However, please note you can not move from 2.5 to 9 at once, see this post for the recommended upgrade path:

  https://supportforums.Cisco.com/message/3774853#3774853

  /Jens

  Please note the answers and score the questions as "answered" as appropriate.

• Differences and versions of firmware Tandberg 880 MXP

  Hello

  I'm a bit confused about the differences of the Tandberg 880 MXP device firmware.

  My camera shows itself on the webGUI what follows:

  Software version:

  E5.3 PAL

  When I check the Cisco site, https://tools.cisco.com/SWIFT/LicensingUI/Quickstart#, I see for my device:

  Dispatched current SW SW
  B4.3 B4.3

  Also when I check the key to Version shipped on the page of Cisco, it does not match the Option key pressed in the webGUI on the device.

  Is any other firmware available for this device? I've heard of some issues of security vulnerability / like this:

  If you're upgrading to F8 or below, you can contact TAC and steer them to the Security Council, with it, you can get the MXP F9.3.1 software for free without needing a service contract.

  Thank you

  Maarten

  If it is running E5.3PAL, then it is likely, that this is one of the old 880 s classic and not the MXP.

  The latest version of the software E-series is E5.3 that you're already running.

  Wayne
  --
  Remember the frequency responses and mark your question as answered as appropriate.

• Need help - camera not connected in Tandberg 6000 MXP

  Hello

  After connection to the tandberg 6000 mxp codec HD camera, I get message camera not connected.

  There is no speicial cable to this code? and what is the axis of the s-video on the codec that mark as "'primary' cam?

  Thanks in advance

  Shy

  Camera cable aboard MXP is similar, but it does not work with 6000 MXP codecs. I assume that your cable is marked with C3000 (works only with Edsge and 3000 MXP codecs). You need the cable marked with C6000. I don't know the SKU of CISCO for this cable. It may help you reference TANDBERG:

  115420 camera HD t6000s cable, 2 m

  115421 camera HD t6000s cable, 5 m

  I hope this help you!

• Tandberg 770 MXP power adapter

  Hi all

  I have a few question for you guys.

  I am aware that Tandberg 770 MXP is EOL and Tandberg was bought by Cisco.

  Anyone know where I can get the power adapter?

  Please notify

  Best regards

  Titebiket

  Because it is a product of end of LIFE, it is highly unlikely that you will find the exact replacement part.

  Based on this discussion, you should be able to use only compatible power supplies of the same voltage and amperage similar.

  Wayne
  --
  Remember the frequency responses and mark your question as answered as appropriate.

• Integration of TANDBERG 1700 MXP configuration with CUCM (h.323/SIP)

  I tried to configure a CUCM with TANDBERG 1700 MXP 8.5 and I could not, if someone has already done and help me with this number SIP or H323.

  Thanks in advance

  Hello

  Mxp units can be saved on cucm as endpoints (base) of third parties.

  Please find the steps to enter mxp.

  The sip on mxp as uri and sip proxy address settings.

  1. sip mode: on

  2 SIP Uri: [email protected] / * / of cucm for example: [email protected]/ * /.

  3 server discovery: manual

  4. server address: ip address of cucm.

  5 server Type: cisco

  6. transport: whether auto snack but who do not work, change to udp.

  7 TLs: off

  8: authentication sip username: user you created on cucm eg 9011 or amlesh

  9 password: use the same password configured when creating user 9011 or amlesh

  CUCM config:

  1. Select the basic profile of third party.

  2. Add the mac address of endpoint mxp.

  3. Select the appropriate sip, phone etc models profile.

  4. under user digest and owner user id select the same user, for example: 9011 or amlesh

  5. save the configuration and assign DN even that we used in the uri on mxp sip settings.

  6. also associate device mxp the user using the association on cucm devices pane.

  Please let me know if that work for you. I tried this in my lab and works.

  Thank you

  Amlesh

• The upgrade of old 3000 MXP for version 6

  I know that on the C Series codecs, you are entitled to software updates within the liberation of whole number, you are.

  Is it the same on the old line MXP?

  I have a client with a problem 3000 MXP. You can not buy a service contract for him because it is the end of LIFE. That being said it would be nice to have at least the last MXP (9.x) on it.

  I'd love for them to the launch and upgrade to a series of C, but I don't think that will happen.

  Thanks advance!

  -Doug

  You do not need to make incemantal steps, simply get a release for F9 key.

  Contact [email protected] / * / with your serial number info and see the notice.

  You should then get a unlock key that allows you to upgraded to the latest which is F9.3.1

  http://software.Cisco.com/download/release.html?mdfid=283688275&softwareid=280886992&release=F9.3.1&relind=available&rellifecycle=&RelType=latest

  Please remember useful frequency responses and identify useful or correct answers.

• Tandberg 6000 MXP restarts continuously after 1 minute

  Hi all

  I have a Tandberg 6000 MXP. Recently, it restarts continuously after only 1 minute. Anyone facing this problem?

  Please help me.

  Thank you.

  I had something similar happen to me with an EX60. It turns out that there was a problem in the registration information sip with the same information for indoor and outdoor record. Wiped factory reset the problem then reconfigure

  Sent by Cisco Support technique iPad App

• Reset Password Admin for Tandberg 880 MXP

  Hello

  Did someone familiar with reset password admin for this endpoint? I think the process is to take note of the option and the keys to the bandwidth and then hold on speakers in the front as the powers of the unit?

  Thank you!!

  You can try the default password which is TANDBERG.  Note: it is case-sensitive, must be entered in uppercase letters.

  Wayne
  --
  Remember the frequency responses and mark your question as answered as appropriate.

• Tandberg 6000 MXP video call Source missing

  Hello, I have have a 6000 MXP running F9.3.1 and has been for awhile now.  It was recently discovered that the video source of the call is not the camera that we want displayed.  When I checked the list of options, only some of the available entries were actually there.  Video 1, PC, VNC and current are there, but not video 2.

  I want 2 video as source video of my call, and I am quite sure, it has been defined in this way in the past, or have heard about earlier.  I have down graded to F9.3, but has not made a difference.  I confirmed that this source of start-up and snap shot source all have the right options.

  After checking several other systems MXP running F9.3.1, I see that they are also not the same thing.  Is there anything I can do to call video Source using Video 2?

  Darren

  Hmm interesting. The MXP for F9 Administrator's guide at least shows that it is possible to define,

  but I also see that it only supports some sources:

  

  also through the

  xConfiguration CallVideoSource?

  * xConfiguration h CallVideoSource:<0>

  The source presentation or start working for all:

  

  Have you tried what happens if you set the main power source and the source of startup to video2/aux and restart, and make a call.

  Maybe someone else has another idea, if no, and you have a service contract, you might think of filing a

  case of TAC. In any case keep us updated if you find a solution outside this thread.

  Please remember useful frequency responses and identify useful or correct answers.

• Tanderg 95 MXP

  Friends I need your great help, it happens that reset my camera tandberg 95 MXP and I remove keys and features option bandwidth as shown in the picture. Use the command: set defvalues [all / audio / Factory]. For this reset, I can no longer do any video and generates me

  The network option is not installed, install the wide choice of network band.

  Can I retrieve down option?

  Thank you very much.

  Amigos I need to su ayuda Tan, Québec resetee mi camara tandberg 95 MXP sucede y me borro las features and bandwidth option key tal como lo muestra the imagen. Use el comando: defvalues performed [all/audio/Factory]. Por said reseteo are no puedo realize none videoconferencia y me genres

  the Red option not installed, the instale esta opcion ancho of banda red. SE los agreadeceria knew ayuda. MIL Gracias

  

  You can search the license keys using the Cisco Licensing Portal > obtain other Licenses > license TelePresence to return.  Enter the serial number, and if the serial number is in the database of Cisco, it should return the license information.

• Why the MCU is automatically added to the conferences in TMS?

  Info:

  Endpoints: Tandberg 6000 MXP & 95 MXP

  TMS: 13.2.2

  Codian MCU 4510: Software version 4.4

  Tandberg GK: N6.3

  Tandberg BC: Q6.3

  When I create a conference at TMS and want an end point to compose our system to an MCU on another site (confined), the our local MCU is automatically added to the Conference, for some reason any.  For example, if I create a conference with room 123 and number 'Dial Out' external 2222222, TMS adds MCU of our system and forces to compose both room 123 and 2222222, which is totally useless.  This should be simply, what is the endpoint is, a direct line to 2222222.  Why the MCU is being added?  This will use licenses MCU in haste when it is not necessary at all.

  I went through TMS > administration tools > Configuration > General settings, network settings and conference settings and cannot understand why the MCU is added.  If we dial manually, no problem.  My goal is to automate the entire composition, however.

  Pointers?  I put some of the parameters of the TMS > Admin Tools > Configuration > Conference settings below.

  

  Luke

  Hello

  Reduce the bandwidth of conference help? TMS could add a MCU if it detects that one or more participants do not support the bandwidth conference.

  Kind regards

  Kjetil

• Tandberg / Cisco 6000 MXP Riddle

  All righty then,.

  I get more and more these investigations the latter time.

  A customer has a 6000 MXP and they are curious about the features, options, and software updates. No I have not contacted partner Help Center and TAC asking a simple question. "Can you please tell me what options (multi-site, option high resolution, etc.) and the revision of the software the unit originally shipped with? Well, since the unit is no longer under warranty, or under contract, they cannot open a grace case a license to just me provide this basic information. NOTE that I can go connect to Polycom and pull up the full story of a product by serial number, even if it was sold in 2005 without hassle. Cisco take Note!

  In any case what I need to know, what unit, the latest revision of software can be upgraded. It's a

  TANDBERG CISCO TELEPRESENCE 6000MXP TTC6-08 REV2 CTS-INTP6000-K9 serial number 25 has 05184

  It would have been nice to know what are the options she was allowed with but hell I'll settle on the latest SW version that this thing can be supported. The thing is that if I remember well, that all depends on a license key. That means that I can not update the SW without providing a license key to activate it, Cisco cannot provide because they offer is no longer supported the product and without the license key I can't upgrade the software. Anyone have any ideas?

  To find out what features and license keys the MXP comes with, you can find the serial number of the codec using Cisco Licensing Portal > obtain other Licenses > license TelePresence to return.

  The latest version of the software is F9.3.3, if you are already running F9.x you can update without needing a release key, but if you do not have F8.x or below, will need you a key to unlock.

• MXP 75 to 95 MXP Upgrade / license question

  Hello

  I want to improve our edge 75 MXP to edge 95MXP.

  We have the following license.

  85-EDGE75 L

  L EDG75-BW2

  L. 95-85-SM

  LIC-S50000-K9

  In what order upgrade.

  Thanks for the help,

  Stefan

  Hello Stefan,

  Basically, L-EDGE75-to-85 is used to convert it to a 95 edge and the bandwidth option is also required. What you need to do, is first add button option & key of bandwidth using the Web user interface. Once this is done, you can connect to the API and use the following command:

  ProductKey [Key] (press ENTER and restart the codec)

  where [Key] is L-EDGE75-to-85.

  When she returns to the top, the process must be completed.

  Hope that answers your question.

  Kind regards

  Saint André