Cancellation fees and self-renewal.

After dealing with Customer Service Adobe for 3 days now, I'm more frustrated and angry.

I was encouraged to start a membership creative cloud by my teacher at my college. The student membership is an excellent tool to allow these expensive to use temporarily at a lower price products. It was in October 2013. I used CC through my academic career, after the first year, the price has increased to $19.99 per month at $29.99 per month. I received a notification that would happen, but I had been a customer for a year, I chose to let the prices go. I continued to use the service, until I finally got this month, Dec 2014. Now, I did not need CC, and I don't have a lot of money, or a full time job, so I decided I want to cancel my account.

During registration, I was under the impression that membership was, like most of the leases, 1 year student subscription, with a fee for early cancellation, then a month after the first year. This seems like the perfect plan.

However, when I chose to cancel my subscription after 14 months, I was told that I have to pay $130 for the cancellation. The plan was not month to month than I expected, Adobe has Auto-renouvelé without my permission or notification.

Day before yesterday, the customer service person told me that he couldn't give up the cancellation fee, but it could demote me to the plane of the photograph which is $ 9.99 per month (instead of my $29.99 per month). Not knowing what else to do at that time I said yes.

I looked through my notification/confirmation email that the customer service agent Adobe told me that they sent, and he had nothing. At no time around my mark of one year in October received no communication that my subscription needed me to renew it or it is automatically renewed. There was nothing.

I also found this forum on the Adobe website, with many echoing the same chain of events that I'm through now. Adobe does not send these "end subscription" or "auto-renewal" notification emails, but they trap you in another subscription of the year without any communication to the customer.

When I called the customer service today to share it seems to be a model with many customers being caught in the trap in a subscription to creative cloud that they don't want or can't afford, I was finally he had to cancel without fees, they would not pay for the plan of photography that I spoke in la that I was charged for today.

It is a terrible business practice. Adobe clearly has a lot of great products, Creative cloud being one of them. There is no need to link customers with subscription auto renewed that prevent them from leaving. When I had planned to cancel my subscription, I'm at a point where I need the service once again and could afford it, I would be a re - subscribe to creative cloud. Now, I don't think that I will never agree in a contract concluded on an Adobe product. If this is how customers are treated, why I would enter into this again. I have someone to register for creative cloud, would have favored because the product is great. Now, as a graduate Art and Design, I intend to spread the word to my alma mater and my friends in the art and design community that the subscription process and the contract are a nightmare.

Adobe didn't need to trap customers in auto renewal of subscriptions! When I called to cancel, if you had told me "Im sorry that you wish to cancel, we're sorry you see go and hope that you come back ', I'd be much more open to remain a customer of Adobe Creative Cloud. I really hope Adobe to change its membership policy, making it easy for customers to use the subscription as they wish. Until then, Im afraid I made using Adobe products.

$ 27.99 has been credited to the card VISA ending with XX50, please check with the Bank associated with this account, let me know in case of any problem.

Concerning

Baudier

Tags: Adobe

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