Cannot access application after renewal of the Plan

My annual membership for renewed CC today. Now, I can't in my applications. WHEN I open applications such as PS, and MUSE it gives me the window as seen in the first post here: creative cloud sign me or asking to connect you several times

He has my correct email in it for ID, and if I click to connect, it takes my login password, it tells me "CC will now be licensed dethrone click to continue and enjoy the software.» So I click on, then it attempts to open the app because it bounces a couple times in my dock and the low and behold! I get the same "Sign required In" original window. Again and again, this happens and none of my applications. open such as described. For some reason, I can open the bridge?

So, I did all the suggestions listed that I could find here on the forum and on Google:

I tried to uninstall the desktop CC app, but it would allow me to because he says that I still have applications on computer that required it. I won't uninstall 20 + apps just to try this fix.

I used the tool for cleaning Application Adobe and applied to my CC desktop application and the Adobe application manager, several times, restarted my computer several times and it does not work.

I reinstalled the application of CC desktop and restarted my computer several times and it does not work.

I removed my oobe folder, as seen in this post:

https://helpx.Adobe.com/creative-cloud/KB/signed-out-sign-in-required-error-248.html

and that did nothing.

I contacted Adobe about their cat and that nobody could not help and said they would have support contact me within 24 hours.

My design time was today, not 24 hours from now.

I use CC to desktop. 3.6.0.248 on a Mac under OS Lion 10.8.5 so I always use the apps from 2014. that absolutely worked awesomely and flawless until my renewed annual plan today! I pay a monthly automated, but my 'birthday' was today and so I got regular email "your membership is about to Expire" and then later I received an email confirmation of my payment. Even, I logged into my account to make sure that my credit card information was up to date and it is. My desktop CC reloaded app me recognized as the user too and had my correct account information and email addy in there when even I don't not re-connect in there when I recharged it. Adobe recognizes and accepts me and my account and my user.

This isn't simply connecting my apps on my account or something like that.

Does anyone have any other suggestions?

THX!

Claudia

I called them again and this time the tech who responded to offered to help me. Less than 30 minutes on the phone with him and my problem is fixed and I can access all my apps!

He said it was some corrupted files and he needed to access my computer, delete them, and it's all good now. Phew!

I generally do not allow anyone access to my computer remotely, but as it was Adobe, I have confidence in them, so I let him do.

Tags: Adobe

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