Cannot connect my BlackBerry 9700 with Windows.

Original title: Divece driver does not

Hi, I have a Blackberry 9700. I tried to connect it to my PC, which runs on windows Vista (also another one that turns under W7) and know it has no driver. and can not find a. Also tried several times to download as remove that to redownload the file of the driver from the website RIM still cannot find a driver, even thought that he integrates the latest version, and still claims the CD which is not included in any pack 9700.

Please send me some answear because I'm going nuts.

Hello
 

1. How do you try to connect your BlackBerry to your computer? You use a USB cable or via Bluetooth?
2. could you give us the exact error that you are experiencing?
3. What is the status of this device in the Device Manager?
 
See the links below for help on Device Manager.
Open the Device Manager
http://Windows.Microsoft.com/en-us/Windows-Vista/open-Device-Manager

Method 1.
Check if there is no driver available for BlackBerry 9700, through Windows update. You can also try to update this device in the Device Manager.
You can also check the items below that explain to update hardware drivers.
Updated a hardware driver that is not working properly
http://Windows.Microsoft.com/en-us/Windows-Vista/update-a-driver-for-hardware-that-isn ' t-work correctly
 

Method 2.
First of all, you need to install the BlackBerry Desktop Software from the link below and then try borrowed the BlackBerry with your Windows computer using the USB cable. Navigate on the following link and in the dropdown choose the first option:
BlackBerry Desktop Software version 5.0 Service Pack 1 and then press next and download it. Install this software and check if it works.
https://www.BlackBerry.com/downloads/browseSoftware.do
Here is the alternative link to download the software above.
http://NA.BlackBerry.com/eng/services/desktop/
 
Here is the support page for desktop software:
http://NA.BlackBerry.com/eng/support/software/desktop.jsp
 
 
This is the homepage of support BlackBerry:
http://NA.BlackBerry.com/eng/support/

Important note: Using third-party software, including hardware drivers can cause serious problems that may prevent your computer from starting properly. Microsoft cannot guarantee that problems resulting from the use of third-party software can be solved. Software using third party is at your own risk.
 
 
 
I hope this helps.

Thank you, and in what concerns:
Shekhar S - Microsoft technical support.

Visit our Microsoft answers feedback Forum and let us know what you think.
If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

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