Cannot connect to the creative cloud office
Two weeks ago, I installed creative cloud and first for the first time. Everything worked very well.
But I ended up doing something stupid in my computer and I got it back to a previous update. (Windows 10)
It was before I installed Adobe, so I'm not fat, I would just reinstall it. This is where I started to have problems. First the launcher for the installer would not work, so I used the "Adobe Creative Cloud Cleaner Tool". Yay that worked. It is installed and I opened the program. Now, I just get the loading screen loop. I don't not even an option to connect.
Research online, I tried to solve the problem:
-J' uninstalled and reinstalled, both times using the cleaning tool.
- Then I tried to reset my internet settings as a post said:
-And then I removed the file opm.db of the OOBE folder.
Still nothing! I can not exit the program, it is grayed out. the only way to close it is to use the Windows Task Manager Help, please. I'm extremely frustrated at this point!
I ended up contact adobe support and they remote access my computer. They renamed a few more files to ".old" than what was suggested in previous posts, but that did the trick!
Tags: Adobe
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Cannot connect to the creative cloud
When I try to connect to the creative cloud of the desktop application a spinning wheel appears but nothing else.
Using the uninstall program then reinstall creative cloud worked. I also deleted the opm.db file before reinstalling.
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All Adobe applications have the "Sync settings" button grayed out and into the cloud creative app that the prefs are grey. I think that all these problems started with Yosemite 10.10.2 was last updated. It was the same time, my palate has stopped work on two monitors with all Adobe Help application? Please? I tried to remove the OOBE folder.
Yosemite sometimes has problems, often related to the 'default' permissions that need to be changed
-solution https://forums.adobe.com/thread/1689788 of a person
-http://blogs.adobe.com/creativecloud/creative-cloud-and-yosemite/
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Cannot connect to the creative cloud App
Hi, recently my PC has a few updates as usual. I'm on windows 10. When I went to open Photoshop desktop CC app open and ask me to check a person email address that I have no connection too. It won't let me log off of this sort I'm stuck until the email address is checked and I can not any work done now. Here is a picture that shows what happens every time I try to open CC or Photoshop. Anything that might help would be much appreciated.
Hello
Please refer to the threads below:
Bad e-mail address to sign in to Creative Cloud Desktop, how to pass to my email address?
CC has a fake email, can not change
Hope that helps!
Kind regards
Sheena
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I try to connect to the creative cloud on my MacBook Desktop App and sees only a spinning wheel where the application must be open. On a related note, I'm signing CC because I thought that my Lightroom Develop module is disabled. Clues?
Mac https://forums.adobe.com/message/5470608 spinning wheel
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I can't connect to the creative cloud and download my apps
Yesterday, I bought the teachers edition CC,
I connected and connected to the Behance.
I wanted to download apps, then he let me download first CCdesktop.
I run and connected and synchronized on Behance. But when I tried to click on the applications tab to download apps to make a "No. Internet Connection' appeared in CCdesktop.
Then I started to look for alternatives, because my internet was very good.
1 I used Adobe support advisor and he found 5 numbers, anyway:
cpsid_8289s1: a reboot is pending, "bootstrapper error has occurred."
I checked the Task Manager to see all pending configurations, could not find.
I checked the registry for the InProgress key, but I did not. It's just not there in HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager
2. I rebooted the pc and tried again, same error: no connection internet connection to the CC
3. I used adobe cleaner uninstall ALL previous versions of my adobe, I actually cleaned ALL. The log file shows a few parts and files that could not be deleted. But all the Creative Suite 5 programs have disappeared.
4. I asked the help of online chat also. After an hour of waiting this session help wasn't going anywhere. I'm advised me to use the Firefox browser, although I've tried it on chrome, ie, and opera already. I was advised to remove all cookies in the temporary folders, the chance either. Then the friendly adviser wanted my host file, but I was so hierarchical after 4 hours of trying, I gave up just there.
Now I always try to get creative cloud desktop to connect to the adobe servers, so I can actually download some apps I desperately need now.
Y at - there someone out there who knows what that is my problem, or what else can I try to connect to the creative cloud?
-I'm running on windows 8 pro
Thank you
I think I found the answer was in the hosts file
http://helpx.Adobe.com/x-productkb/policy-pricing/activation-network-issues.html
I deleted the links adobe.activate buttom and now I finally have access to the applications.
Wish I went to 1 minute with the help of session last night
I hope this helps someone else with the same problems of connecton.
This problem is now fixed, I want to install Apps.
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Can not connect to the creative cloud
I bought Creative Cloud as a teacher and was able to download and use the applications successfully. However, when I try to log into usinging my adobe id, I get a message that my email is not checked. When I click on the link to check my email, it gives me a message saying the email be already checked or I entered wrong info. I can log into the web site of adobe with my ID, just not creative cloud. Any help would be appreciated
I checked the email associated with your Adobe ID and you sent in this regard. You should be able to connect to the creative cloud now.
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Hi, Im on a Mac, always on the Mavericks.
I was not able to connect via application creative cloud for a while. I just saw a blue spining wheel which never loads.
I disconnected my Mac account and logged back with another user of Mac and the creative cloud app account worked...
but when I log in on my own account, it does not work...
I can not uninstall and reinstall because I have older versions of Adobe Photoshop and Illustrator box and
When I try to uninstall the application it tells me that this is impossible because I have a software that needs it.
Monica
Mac https://forums.adobe.com/message/5470608 spinning wheel
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None of my adobe software programs open. I have connected to the creative and connected cloud with Adobe ID. Whenever I try to open a program, a sign in the window is displayed. When I click on "sign in" then he said ' thank you, click on continue enjoy software ' when I click on continue the login window appears again and everything continues to go in the same loop. I tried the programs updated and mac restart.
If you have installed applications using the serial number, make sure that you have the serial number with you.
Follow the procedure below:
(1) right-click on the icon in the Finder, then select 'Go - To' folder.
(2) you will get a text box, type in the following command and then press the 'return './ Library
It will open the folder System Library.
(3) then navigate to Application Support > Adobe.
Open the Adobe folder and rename
SLCache to SLCache-old.
SLStore to SLStore-old
Then again CC apps and try to connect again.
Caution: after you rename these 2 files, all installed Adobe apps call sign again, so if you have installed other Adobe applications, using the serial number, make sure you have the serial number with you.
For the CC apps, you just need to reconnect it is everything. No serial number for CC applications.
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Cannot connect to desktop creative cloud
I can't connect my Mac to the creative cloud desktop, I get an error 13 when installing and it does not so accept my user name and password, which gives an unknown Server error. I tried to uninstall and re install, restart the mac, all with the same result. Spent 4 hours yesterday with online support and vain. Any ideas?
Hi golfdoc009,
Please see the Ko: http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html unknown Server error.
Kind regards
Romit Sinha
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Error A12E1 when I try to update the creative cloud office
I get an error code: A12E1 when I try to update the office creative cloud on my Mac, OS 10.7.5. I tried to create another user account, but that made no difference. I uninstalled the creative cloud desktop application and downloaded a new on the CC website. Same problem with an error code: A12E6.
So, how to fix this?
I posted a complete fix for this error on this thread #6: http://forums.adobe.com/message/5614888#5614888
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My computer is unablet o connect to the creative cloud
I can't connet to the creative cloud, it is installed but I can not connect. Do I need to download all the images manually?
The connection of creative cloud has been suspended for a few weeks, while they work on improvements for the next launch.
Cloud services status can be checked here:
http://status.creativecloud.com/
You can upload files via web browser:
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I'm not able to install the creative cloud office. Fails every time with error 1
I can not get the creative cloud desktop application to install. I have no firewall is enabled or running when installing antivirus software. Has anyone had the same problem and what has been done to address?
Thank you
Shelli
Please check this error "Unable to install" received when installing Adobe Creative Cloud desktop application
If this can help.
Concerning
Jean-Christophe
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Cannot connect to the creative Application of cloud
Cannot connect to creative Application of cloud. My works of username and password very well when I connect via a browser, but when I want to connect through the application on my iMac, it accepts not the exact same password and user name. I can't even uninstall creative cloud of the iMac because he asked my user name and password, that it does not accept. Please help, I'm a little more bald every minute, it does not work
Hello
It will be your password for the computer. The password that you connect to your computer.
Kind regards
Hervé Khare
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I tried to download the desktop version of creative cloud for the office installation program, but every time I want to install it gives me code error 202 and 204? They are not on the help sites.
Follow the procedure below:
N ° 1)
Navigate to C:\Program Files (x 86) \Adobe.
Open file Adobe and If necessary remove file Adobe Creative Cloud.
Impossible to remove? Rename it to Adobe Creative Cloud centenarians.
Step 2)
Temporarily disable anti-virus and firewall.
If you use Anti Virus Mcafee, AVG, Notron applications... etc. Be sure to turn off their smart firewall.
Step 3)
(1) open Control Panel and then click on the network and Internet"" option.
2) click on Internet options, click on the tab "connections".
(3) in the 'Connections' tab, select 'LAN' settings, you will be able to view the LAN settings box.
(4) check the box-"automatically detect settings" and then "uncheck" all the other boxes as "configuration Script auto use", "Use a proxy server," proxy server ", then click on the ok button."
5) click on the "Network settings" button once again, make sure that "Automatically detect settings" is the only option you select, the window of properties of LAN so clear.
Note: If you use Wireless/Wifi Internet connection, try with Ethernet connection.
Then try to install Adobe Creative Cloud app again.
Reference:
Download error, installation or update of Cloud Creative applications
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