Cannot copy of my printer, but not able to print from my computer to test the page,

I have a photosmart printer 310a all-in-one. I run on windows 7 64 bit using a dell xps desktop computer.  I used the hp doctor capable of printing the test page with accuracy but cannot print from my computer.  Wireless network works fine.  I check connectivity.  According to the solutions of hp, the printer is online and working properly, but when I try to print it is unable to do.

Thank you for your help.  I decide to try another computer to see if it is printed.  He did it wasn't the hp printer that was causing the problem. It was the new version of mcafee on my desktop that is causing the problem.  Also, I disabled mcafee found out that I was able to print without difficulty.  I hope this helps other people with the problem.  I tried to fix my mcafee but decide to go with another company for the antivirus and spyware

Tags: HP Printers

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