HP Officejet Pro 8625: I am able to print from windows, but not able to print from Word

Similar Questions

• OfficeJet Pro 8625: Question of installing the printer

  I bought a Officejet Pro 8625. It included an accessory "duplex unit". What I have to install the duplexer (which automatically make double-sided printing) if I want to do double sided prints for certain documents only?

  Hello

  You must install the duplex module because it is part of the paper for the printer path.

  You can enable or disable the use of the printer driver the duplexer by changing the print on the both sides option in the driver.

  Kind regards

  Shlomi

• OfficeJet Pro 8600 Plus N911g: Folds of paper for applications, but not for diagnosis

  My printer worked flawlessly for a little more than 2 years, and without visible reason to do it, now folds of paper for almost every print job.

  When I print from an application (Word, WordPerfect, Excel, MS Paint, etc.), it is a page scale crinkle approximately 2.5 "high.  This is not the case when I have a diagnosis or a test page. It also doesn't happen when I print from an Apple device.

  I tried to use different types of paper.  No difference.  I tried using different paper settings (thick paper, photo paper, etc.).  No difference.

  Any advice on how I can solve the problems?

  I forgot to mention that I tried a generic driver and that failed, too.   After my announcement, I've uninstalled and reinstalled the printer, which (at least so far) has fixed the problem.   Thanks for the tips.

• OfficeJet Pro 862: Officejet Pro 8625 not print wireless

  Printer worked and printed wireless for a few months and then all of a sudden it stopped being able to print wireless.

  Everything seems correct, wireless connection, print test paper, etc.

  But when I print a word file of MS office since T430 victory 8.1 portable, the printing pool show status 'Impression' and then disappeared. In the Officejet 8625 Panel, there is a "Print report" message flashed in very shot time. Then nothing happans.

  I tried to reinstall the printer, use the HP printer help and HP print and Scan doctor, even check the status of the printer in Web Serive printer, everything looks Ok. In the embedded Web server, tools-> Magagement job-> Job Monitor, the stutas of work says 'done '.

  Any ideas on how to solve this problem?

  Hey @ziyoo,

  Welcome to the Forums of HP Support!

  I would like to help you to solve the problem that you are experiencing when you try to print from your computer Windows 8.1 wireless to your HP Officejet Pro 8625 e-all-in-one printer today. Thank you for all the troubleshooting steps you tried before reaching out for support. Right now, I don't think the wireless printing problem that you are experiencing is caused by your printer or your network connection. On the contrary, I believe that the wireless printing problem is caused by your operating system.

  Recently, Microsoft has released a hotfix to correct network printing issues in their Windows 8 and Windows 8.1 operating systems. These wireless printing problems consist of 'partial printing' and questions 'offline '. The questions seem to affect several brands and models of wireless printers. Can I have it please click here to download the fix. Once the site opens, please click on the available hotfix downloadbutton. Please follow the prompts on the screen to install the hotfix. Once the hotfix has been installed please try again to print.  If printing still does not work you need to restart your computer to allow the Hot Fix to take affect. Once your computer turns please try again to print.

  Please reply to this message with the result of your troubleshooting. Good luck!

• OfficeJet Pro 8625: Remove printer OfficeJet

  I need to remove a printer HP OfficeJet Pro 8625 (8620) laptop.  The printer is a shared Ethernet network device.  I guess I have to remove both the printer itself (via Control Panel) as well as the associated software (drivers HP).  What is the correct order for this (first remove the printer or remove the first HP software)?  Is there anything else I need to do?  I want to completely remove the OfficeJet from the laptop, as it was never there.  I then reinstalled the printer from scratch on the laptop.

  Thanks for your help on this issue.

  Hello

  First remove the HP software from the control panel > Unisntall a program.

  Removing software will remove probably any existing device as well.

  Only if a queue of the remains of printers and printer peripheral slot select Remove an instrument to remove.

  Kind regards

  Shlomi

• HP Officejet Pro 8625: How many times and how often that redial officejet 8620 faxes?

  How often and in what intervals fact officejet 8620 fax redial?

  Where can I see the status of all pending composed?

  Hi RCP45,

  Welcome to the HP Support forum.

  I understand that you use a HP Officejet Pro 8625 e-all-in-one printer, and you would like to know how often the printer will recompose faxes would know viewing pending composed. I would like to help with that.

  When you set printer busy redialn, or no response redialn, the printer will automatically start to dial the number of the recipient of the fax, the first transmission fails without delay. He will continue trying to send up to cancel key.

  Because once the fax is cancelled the fax number must be entered again, either manually or selected from your speed dial entries, there is no list of faxes pending.

  Please let me know if that solves the problem, or if you need assistance.

• HP Officejet Pro 8625

  All of a sudden my printer prints all documents in a very small size (one could mount 9 documents on a sheet of letter size paper). I don't know what I did.

  I have:

  ~ 10 Windows.

  ~ Professional Office 2013 which I am very familiar with. It is possible that I changed something in the word, just trying to understand something while working on a document.

  Help, please!

  Hi @1texasgal,.

  Thanks for joining the Forums of HP Support for a solution to your printing problem.

  I understand that you are using a HP Officejet Pro 8625 e-all-in-one printer with a Windows 10 computer and for some reason, the output of the printer has very small print. I would like to help.

  It is possible that a setting in Word has been changed, but you can check the printer software by downloading and running the tool HP Print and Scan Doctor. This tool can diagnose and solve many problems of printing software and printer.

  Please let me know if that solves the problem, or if you need assistance.

  Indeed, if this help you to achieve a solution please click the 'accept as Solution' and the 'thumbs up' buttons down below in this message.

  Thank you!

• OfficeJet Pro 8625:8625 Wi - Fi

  Impossible to get my Officejet 8625 connect wirelessly. What I've done so far;

  -Verify correct network password

  -Confirmed correct network

  -Rebooted router

  -Confirmed router IS NOT having Mac ID filtering on

  -Confirmed router works with several other devices

  -printer to reset to the factory settings

  -After 4 hours chat and phone with support for HP, without resolution, HP suggested I return printer.

  -returned printer to store and another of the same model purchased.

  Printer still refuses to connect wirelessly.

  It seems unlikely that I managed to buy 2 defective printers in a row but because the router works perfectly with other devices, and I can't find the router settings that seem like they would be a roadblock, I'm beginning to wonder. But I also accept the probability that the problem is a user error. If anyone has any ideas?

  Thank you!

  Hi Allan,

  Try to update the firmware of the printer.

  You can either connect to your router with an Ethernet cable and then follow these steps:

  http://support.HP.com/us-en/product/HP-OfficeJet-Pro-8625-e-all-in-one-printer/5367611/model/5385111/document/c04083718

  Alternatively, you can connect with a USB key and run the following tool to update the firmware:

  http://FTP.HP.com/pub/softlib/software13/COL54582/bi-131774-3/OJP8620_R1502A.zip

  Then, unplug the cable and try to reconnect.

  If the persits even I suggest updating the firmware of your router, as I can see by the newspaper liberation he includes security enhancements that can be useful for such a.

  The firmware can be found below, I highly recommend you do from a computer connected to the router with an ethernet cable and not wireless to avoid possible.

  Its firmware can be found below, get and install the latest firmware which is the version 1.1.29 (Build 162351).

  For any Wizard, you can contact Linksys support:

  http://support.Linksys.com/en-MEA/support/routers/EA6500

  Once you're done restart your router by plugging its power and try to connect again.

  If it persists, I suggest to contact the router service provider and check the following:

  1. Ensure that the router broadcasts a 2.4 as a SSID of 5 GHz with different names, manage them only the printer bandwidth of 2.4 GHz.
  2. Check that the password of your router is defined as WPA rather than WEP (Shared) that is not supported by the printer as an example.

  Please let me know the results,

  Shlomi

• OfficeJet Pro 8625: HP8625 sleep mode/wireless network connectivity

  I recently bought an OfficeJet Pro 8625 and it worked fine for a few days, with everyone in the House, being able to print wireless connection network (Verizon FIOS via an Airport base station).  However, now it won't keep (or restore) a Wi - Fi connection after going to sleep.

  I can get the printer to work, if I turn it works, then immediately print (but only one machine... If I need to print from two different computers, I have to restart again to use the second computer).

  This is the case for all computers in my house - using several OS X (El Capitan, Mavericks and Snow Leopard) and the other with Windows 10.  I tried the troubleshooting tips that I could locate, and the firmware is up to date.

  I should be able to send a document to the printer from anywhere in the House, from any computer, without walking to the printer and restart it first.  A network printer should be sprained able himself, reconnect to the wifi and print jobs sent to it, but mine doesn't.

  How can I solve this problem?

  These settings are to set up your wireless printer to stay connected to your router, wireless devices stay better connected and makes your router secure and hack proof.

  While the DHCP is convenient, devices like printers must always be assigned an IP (fixed) manually to avoid conflicts on your wireless network.

  1. Set a static in the printer IP address (click here) outside the range of the DHCP of the router (check your manual). It is for Linksys routers, but can be used for all routers. Check your DHCP range and change this first if necessary. More Help Wireless Printing is here (Windows solution 4, static IP).
  2. Or check in the printer "Auto off" is disabled the System Mode Time Out is set to zero (0) Use the built-in webserver (EWS) by visiting the printer address IP address in the address bar of your browser, click on settings tab/Auto Off. Or use the printer, printer Home Page (EWS) Wizard. Also check the properties of your printers.
  3. If the printer supports and has IPv6 enabled, disable the IPv6 option in the printer.
  4. If necessary and you have assigned a static IP address, try using auxiliary for the preferred DNS Server 8.8.8.8 and 8.8.4.4 as DNS server.
  5. Wireless printers work only on the 2.4 Ghz band.
  6. Make sure the printer is on the latest firmware by checking with the HP support site.
  7. Check all devices wireless in your home for interference. Check microwave, babyphones, phones, wireless and wireless alarm systems are a big culprit. Any of these will knock at your printer wireless intermittently.
  8. Make sure that your printer and router are at least 6 feet, independently of the other.

  In the router: (refer to the manual of your router for more information)

  1. Use a fixed wireless channel as the 1, 6 or 11, never 'auto', try channel 1 first then the rest.
  2. Set the router to 20 Mhz only or 145Mbps router function.
  3. Always use WPA2-AES encryption (personal), but you can try the "mixed" mode
  4. Disable the WPS and never use it and disable the UPnP for the security of routers. No one can hijack your system now and help with wireless connectivity (if you want to know why, research on the web).
  5. If you have a router dual band (2.4 Ghz and 5.0 Ghz bands), make sure the SSID is NOT identical, they must be different for all the bands, even for networks without comments.
  6. SSID broadcast should be enabled.
  7. Save all the settings. Food at the same time, wait 2 minutes.  Power on router wait 2 minutes.
  8. Marketing the printer and check that it reconnects to the router.

  Windows 7/8/8.1 is discovered the system on or off?

  1. Control Panel/Network and Internet/network and sharing Center / advanced sharing settings.
  2. Under home or work (current profile) / network discovery.
  3. Select "Turn on network discovery" and save the changes.

  Now last thing to do once everything above has been tried and you still have the same problem, completely uninstall and delete the printer and its software.

  Use http://www.iobit.com/en/advanceduninstaller.php and powerful Scan at the end.

  Now go back and reinstall the drivers and full software on the HP website.

  Last resort effort - if your printer has an Ethernet connection, suggest you to get some adapters line and convert your Ethernet wiring for your printer.

• HP officejet pro 8625: Windows 10 DIFFICULTY for my hp officejet pro 8625 -.

  My HP Officejet Pro 8625 has stopped working with my Windows 10 HP Pavilion dv7 Notebook PC (wireless) after update Version 1607 KB3194496.

  My computer can still print to our HP 8600 printer wireless.  We have another laptop (HPEnvy-windows 10) and we can always print on a printer (8600 & 8625) via wifi with this portable HP Envy.

  I tried to connect the 8625 to my router with an ethernet connection.   The process of "add a printer" cannot find the printer.

  The printer IS definitely on the wifi network.

  I deleted the printer software and reinstalled.

  I turned everything market and stop several times.

  For a few days, my laptop has been blocked in the start with a blank screen mode and only the circle of points showing.  Finally, I got after the frustration only to learn that my computer will not "talk" to my printer.

  My drivers are up to date.  I went through the troubleshooting of HP.  No problems are found with the printer or the network.

  I received an error somewhere along the line that my cell no is not connected to the network... which is not true.

  FRUSTRATION!

  Hi @EJKILER,

  Welcome to the HP Forums!

  I have seen your posts on how you cannot install your printer HP Officejet pro 8625 on Windows 10, and I'm happy to help you!

  Check that all the steps of this guide, printer not found during Network Driver Setup (Windows)and this Troubleshooting guide to wireless network and Internet (Windows 10) have been completed.

  If neither guide solves the problem, contact HP telephone support for your hardware options. (After you fill out the information, you will receive a phone number.) If you do not live in the United States / Canada region, please click the link below to get help from your region number. Language-country selector.

  If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

  Good luck!

• HP OfficeJet Pro 8625: change the folder analysis HP OfficeJet Pro 8625

  How can I change the destination for the elements folder that I scan on my HP OfficeJet Pro 8625?  In another folder as "My Scans?

  I just spent an hour playing with all the settings of the printer...

  @dwp77

  You may have missed the "Overview of digitization" setting - select the preview allow the destination file / folder to be changed.

  See:

  Save the Scan to the specified location

  You can use other programs to scan / save / print your work:

  Options of the digitization program

  When you see a post that will help you,

  Who inspires you, gives a cool idea,

  Or you learn something new.

  Click the 'Thumbs Up' on this post.

  My answer-click accept as Solution to help others find answers.

• HP Officejet Pro 8625: My Pro suddenly cannot connect to my wifi Officejet 8625

  In the middle of the night, my wireless connection is released. I've uninstalled and reinstalled the HP program on my computer, but unless it is connected to the router - then I can't go on without her.

  It finds the router, but when I use the WPS or enter the password - it still does not.

  Hi @Pro8625,

  Welcome to the Forums of HP Support!

  I see that you are unable to print to your printer HP Officejet Pro 8625 wireless. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

  I understand that the wireless is out in the middle of the night and since that time you could not reconnect the printer.

  If you encountered problems with the wireless did you click on the "Reset" button on the router? This restores the factory settings, that would have removed the password wireless. If so, please reconfigure the router settings before reconnecting the printer to the wireless network.

  To help determine the cause of wireless questions use this guide HP Officejet Pro 8610, 8620, 8630, 8640 and 8660 e - all-in - One Printer Series - printer does not maintain the wireless connection.

  Please avoid using the router WPS function to reconfigure the printer on the wireless network, use instead the wireless configuration wizard. Refer to this guide: connect the printer to the wireless.

  Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!

• OfficeJet Pro 8625: Officejet Pro 8625 filled with ink NO GO

  Bought my all-in-one printer from hp to 3rd or 4th for my small medical rehabilitation company, hp officejet pro 8625 in January 2015 from Costco. Have used Costco to charge the cartridges (last 98) without any problems and enjoyed the reduction of costs for businesses. NOW, apparently the rules have changed and 8625 reloaded black cartridge doesn't work anyway, after trying many "suggestions" available online. HP support page interesting online said "Yes you can fill the cartridges, but you want to?" seems very misleading. Also, I found no instructions in my manual hp that says that my new printer WILL NOT PRINT on ink cartridges refilled.

  Certainly there must be a certain way, because I do not want hp to 1 million customers dissatisfied with hp that could be interested in a class action of law because that made highly relevant were selected by the consumer? Please, don't tell how to get around this incorrect setting that hp was installed to divert the line from the bottom of my printer. Thank you.

  Currently, there are more than 1 million customers using charged fine ink. It seems that Costco may have damaged your cartridges. To check it might be wise to install new ink HP to check to see if everything is OK with the printer or you damaged the printer some how. http://www.howtogeek.com/174232/Htg-explains-why-is-printer-ink-so-expensive/

• OfficeJet Pro 8625: Officejet Pro 8625 - print preview is not available

  I just bought the Officejet Pro 8625. My last 2 HP printers had a preview option print that I can put by default, so I can listen to excerpts or my custom print job to afford to cancel or specify if necessary pages. Now, I'm wasting paper and ink not knowing how the work will look like before committing the print job. Miss me that it allow me to preview before printing? HP has a software update to resolve this issue, or they didn't neglect it? Why they would remove this option? I can go back and is no longer buy HP products more because of this.

  Hi @troendlyj,

  Welcome to the HP Forums!

  I hate to be the bearer or bad news, but I think that's going to be the role here today

  The feature print preview in previous versions of the software is more included. Some programs may have built based on preview before printing for you to use, but if not it not there no other option available from the printing software preview.

  I hope that answers the question, even if it wasn't the answer you were hoping for!

• OfficeJet Pro 8625-impossible to scan documents to PDF format with windows 10

  I have an Officejet Pro 8625 printer.  I can't scan documents to pdf format.  There is no option for pdf and documents scan photos not documents.  After you have installed Windows 10, I got a message to insert the cd of printer provided with the printer.  I have done, but received no other directions.

  Hi @dj53,

  We have the option to save the file scanned in PDF format if we use the HP printer Assistant application (this is part of the HP printer software)

  Please refer to the document URL support