Cannot download and install apps

I signed up for 1 year access - installed Creative Cloud Desktop - but I can not install all the apps-

I have installation error (7)

«Cannot load name "CSInstallerCustomHookProc" C:\Program Files (x 86) library function \Common Files\Adobe\Installers\uninstall\{3E74AD30-3229-11E5-8A21-C7BFEF44039F}.data.» Error 5 access is denied. "

I use Win 10 - 64 bit - Kaspersky Antivirus - suggestions?

Maybe its Kaspersky blocks access to the file that is in the right directory

You answered your own question - temporarily disable your protection / create an exception rule and make sure to run with sufficient user privileges.

Mylenium

Tags: Adobe

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