Cannot download purchases after the removal of duplicates

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  A computer running Windows XP Media Center Edition Version 2002, Service Pack 3 has got a virus System Tool which I believe I deleted using the key of activation and then run Malwarebytes' Anti-Malware.  On reboot, the system tool icon was still in the system tray, so I ran Norton 360 to remove unwanted registry files.  He got rid of the icon in the system tray.  I also then removed the Malwarebytes software.  Please note that, while I was removing the virus, I was able to connect to AOL so that in mode safe mode with networking.  Finally, who has stopped working.  The Malwarebytes software has been downloaded on the infected computer with a flash drive from a computer with working internet.

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  No doubt...

  What happens when you try to connect to the Internet?

  What is your version of XP, the version of Service Pack and IE?

  What method did you relieve your system of affection 'Antivir Solution Pro' (how confident you are that you got rid of him)?

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  If, when you try to connect with Internet Explorer, you see something like:

  Internet Explorer cannot display this webpage
    
  The most likely causes:
  You are not connected to the Internet.
  The Web site encounters problems.
  There could be a typing error in the address.

  We will check your network connection properties.

  Some malware will alter these settings and your anti malware software can't tell if you have changed the malware changed them or so, after removal of infections, it will leave just the settings as he finds them (it is usually a good thing), but can leave your Internet disabled in certain situations.
   
  Click Start, run and enter in the box:

  Inetcpl.cpl

  Click OK to start the network settings of Internet control panel applet properties, connections.

  Or, in Internet Explorer click on tools, Options, connections, LAN settings.

  These settings control your Internet access for all browsers.

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  Use the automatic configuration script = unchecked
  Use a proxy server for your LAN = not checked

  Make changes, then click OK, OK to save the settings.

  Check your settings for how your network adapter gets its IP and DNS settings.  On most home systems, these parameters must be defined for the system will get the settings automatically.

  If you have another system on your network that works, you can compare these settings with the settings of the system which is not a work and make adjustments.

  Click Start, settings, Control Panel, network connections, and then select your current network connection.

  On the general tab, click Properties.

  In the drop down in the Middle, find and highlight the selection of Internet Protocol (TCP/IP) and click Properties.

  In the Internet Protocol Properties window, the usual selections are to get the IP and DNS settings automatically.  Select the following two options:

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  Get a DNS server address automatically

  The rest of the options on the screen should then be grayed out/not available.

  Make changes, then click OK, OK to save the settings.

  Restart your computer and test your connection.

  Perform scans for malware, and then fix any problems:

  Download, install, update and do a full scan with these free malware detection programs:

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  SUPERAntiSpyware: (SAS): http://www.superantispyware.com/

  They can be uninstalled later if you wish.

  Also, I typed cmd in the start run box and the command-line entered ipconfig enough and ipconfig/renew.  This is also not rectify the situation.

  For your assistance, the following is a copy of a part of the file that I thought that may be applicable after that I typed in miscinfo32 in start, run box:

  Summary of the system:

  Name of the operating system Microsoft Windows XP Professional
  Version 5.1.2600 Service Pack 3 Build 2600
  Manufacturer of operating system Microsoft Corporation
  System FIELD name
  System manufacturer Dell Inc.
  Dimension of the model 8400 system
  System Type X 86-based PC
  Processor x 86 Family 15 Model 4 Stepping 3 GenuineIntel ~ 2992 Mhz
  A04 BIOS Version/Date Dell Inc., 10/01/2005
  SMBIOS Version 2.3
  Windows C:\WINDOWS directory
  System directory C:\WINDOWS\system32
  Boot Device \Device\HarddiskVolume2
  The local United States
  Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413 - 2111).
  CHAMP\steve user name
  Eastern Daylight Time zone
  Total physical memory 1 024,00 MB
  Available physical memory 534,65 MB
  Total virtual memory 2.00 GB
  Available virtual memory 1.96 GB
  Swap file space 2.40 GB
  Paging file C:\pagefile.sys

  Network card:

  Name [00000001] Broadcom NetXtreme 57xx Gigabit Controller
  Adapter Type Ethernet 802.3
  Product Type Broadcom NetXtreme 57xx Gigabit Controller
  Installed Yes
  ID of device PNP PCI\VEN_14E4 & DEV_1677 & SUBSYS_01771028 & REV_01\4 & 1D7EFF9E & 0 & 00E0
  Last reset 23/03/2011 14:51
  Index 1
  B57w2k service name
  IP 192.168.1.102
  IP 255.255.255.0 subnet
  Gateway IP 192.168.1.1
  Active Yes DHCP
  192.168.1.1 DHCP server
  DHCP lease expires on 2011-03-24 15:22
  DHCP lease obtained 23/03/2011-15:22
  MAC address 00:11:11:CB:96:8 D
  0xDCFF0000-0xDCFFFFFF memory address
  IRQ channel, IRQ 16
  Driver c:\windows\system32\drivers\b57xp32.sys (7.73.0.0 built by: WinDDK, 181,75 KB (186 112 bytes), 1980-01-01 01:00)
   
  Name [00000002] RAS Async adapter
  Card type not available
  Card product Type RAS Async
  Installed Yes
  PNP ID of device not available
  Last reset 23/03/2011 14:51
  Index 2
  Service name AsyncMac
  IP address not available
  IP subnet not available
  Default IP gateway not available
  DHCP active No.
  DHCP server not available
  DHCP lease expires not available
  DHCP lease obtained is not available
  MAC address is not available
   
  Name [00000003] Packet Scheduler Miniport
  Adapter Type Ethernet 802.3
  Product Type Packet Scheduler Miniport
  Installed Yes
  ROOT\MS_PSCHEDMP\0000 PNP device ID
  Last reset 23/03/2011 14:51
  Index 3
  Name of the service
  IP address not available
  IP subnet not available
  Default IP gateway not available
  DHCP active No.
  DHCP server not available
  DHCP lease expires not available
  DHCP lease obtained is not available
  MAC address 00:11:11:CB:96:8 D
  Driver c:\windows\system32\drivers\psched.sys (5.1.2600.5512 (xpsp.080413 - 0852), 67,50 KB (69 120 bytes), 10/08/2004-07:00)
   
  Name [00000004] Wan WAN (L2TP) Miniport
  Card type not available
  Product type Wan (L2TP) WAN Miniport
  Installed Yes
  ROOT\MS_L2TPMINIPORT\0000 PNP device ID
  Last reset 23/03/2011 14:51
  Index 4
  Service name Rasl2tp
  IP address not available
  IP subnet not available
  Default IP gateway not available
  DHCP active No.
  DHCP server not available
  DHCP lease expires not available
  DHCP lease obtained is not available
  MAC address is not available
  Driver c:\windows\system32\drivers\rasl2tp.sys (5.1.2600.5512 (xpsp.080413 - 0852), 50,13 KB (51 328 bytes), 10/08/2004-07:00)
   
  Name [00000005] Wan WAN (PPTP) Miniport
  Adapter Type wide area network (WAN)
  Product type Miniport Wan WAN (PPTP)
  Installed Yes
  ROOT\MS_PPTPMINIPORT\0000 PNP device ID
  Last reset 23/03/2011 14:51
  Index 5
  Service name PptpMiniport
  IP address not available
  IP subnet not available
  Default IP gateway not available
  DHCP active No.
  DHCP server not available
  DHCP lease expires not available
  DHCP lease obtained is not available
  MAC address 50:50:54:50:30:30
  Driver c:\windows\system32\drivers\raspptp.sys (5.1.2600.5512 (xpsp.080413 - 0852), 47.25 KB (48 384 bytes), 10/08/2004-07:00)
   
  Name [00000006] WAN (PPPOE) Miniport
  Adapter Type wide area network (WAN)
  Product type WAN (PPPOE) Miniport
  Installed Yes
  ROOT\MS_PPPOEMINIPORT\0000 PNP device ID
  Last reset 23/03/2011 14:51
  Index 6
  Service name RasPppoe
  IP address not available
  IP subnet not available
  Default IP gateway not available
  DHCP active No.
  DHCP server not available
  DHCP lease expires not available
  DHCP lease obtained is not available
  MAC address 33:50:6F:45:30:30
  Driver c:\windows\system32\drivers\raspppoe.sys (5.1.2600.5512 (xpsp.080413 - 0852), 40,50 KB (41 472 bytes), 10/08/2004-07:00)
   
  Name [00000007] Direct parallel
  Card type not available
  Product Type Direct parallel
  Installed Yes
  ROOT\MS_PTIMINIPORT\0000 PNP device ID
  Last reset 23/03/2011 14:51
  Index 7
  Service name Raspti
  IP address not available
  IP subnet not available
  Default IP gateway not available
  DHCP active No.
  DHCP server not available
  DHCP lease expires not available
  DHCP lease obtained is not available
  MAC address is not available
  Driver c:\windows\system32\drivers\raspti.sys (5.1.2600.0 (xpclient.010817 - 1148), 16,13 KB (16 512 bytes), 10/08/2004-07:00)
   
  Name [00000008] Wan (IP) Miniport
  Card type not available
  Type of product (IP) WAN Miniport
  Installed Yes
  ROOT\MS_NDISWANIP\0000 PNP device ID
  Last reset 23/03/2011 14:51
  8 index
  Service name NdisWan
  IP address not available
  IP subnet not available
  Default IP gateway not available
  DHCP active No.
  DHCP server not available
  DHCP lease expires not available
  DHCP lease obtained is not available
  MAC address is not available
  Driver c:\windows\system32\drivers\ndiswan.sys (5.1.2600.5512 (xpsp.080413 - 0852), 89,38 KB (91 520 bytes), 10/08/2004-07:00)
   
  Name [00000009] Packet Scheduler Miniport
  Adapter Type Ethernet 802.3
  Product Type Packet Scheduler Miniport
  Installed Yes
  ROOT\MS_PSCHEDMP\0001 PNP device ID
  Last reset 23/03/2011 14:51
  Index 9
  Name of the service
  IP address not available
  IP subnet not available
  Default IP gateway not available
  DHCP active No.
  DHCP server not available
  DHCP lease expires not available
  DHCP lease obtained is not available
  16:4 MAC address: 20:52:41:53
  Driver c:\windows\system32\drivers\psched.sys (5.1.2600.5512 (xpsp.080413 - 0852), 67,50 KB (69 120 bytes), 10/08/2004-07:00)
   
  Network adapter 1394 name [00000010]
  Adapter Type Ethernet 802.3
  Product Type 1394 network adapter
  Installed Yes
  V1394\NIC1394\9103858423C01 PNP device ID
  Last reset 23/03/2011 14:51
  Index 10
  Service name NIC1394
  IP address not available
  IP subnet not available
  Default IP gateway not available
  Active Yes DHCP
  DHCP server not available
  DHCP lease expires not available
  DHCP lease obtained is not available
  MAC address 52:df:35:27:59:E5
  Pilot c:\windows\system32\drivers\nic1394.sys (5.1.2600.5512 (xpsp.080413 - 0852), 60,38 KB (61 824 bytes), 10/08/2004-07:00)
   
  Name [00000011] Miniport Wan WAN (ATW)
  Adapter Type wide area network (WAN)
  Product type Miniport Wan WAN (ATW)
  Installed Yes
  ROOT\NET\0000 PNP device ID
  Last reset 23/03/2011 14:51
  11 index
  WANATW service name
  IP address not available
  IP subnet not available
  Default IP gateway not available
  DHCP active No.
  DHCP server not available
  DHCP lease expires not available
  DHCP lease obtained is not available
  00:03: 8A: 00:00:15 of MAC address
  Driver c:\windows\system32\drivers\wanatw4.sys (8.3.0.0, 32,80 KB (33 588 bytes), 2005-02-23 22:12)
   
  Name [00000012] Symantec Network Security Miniport
  Adapter Type Ethernet 802.3
  Type of product Symantec Network Security Miniport
  Installed Yes
  ROOT\SYMC_SYMIMMP\0000 PNP device ID
  Last reset 23/03/2011 14:51
  12 index
  Service name SymIMMP
  IP address not available
  IP subnet not available
  Default IP gateway not available
  DHCP active No.
  DHCP server not available
  DHCP lease expires not available
  DHCP lease obtained is not available
  MAC address 00:11:11:CB:96:8 D
  Driver c:\windows\system32\drivers\symim.sys (9.2.0.37, 35.55 KB (36 400 bytes), 2009-07-28 23:21)
   
  Name [00000013] Symantec Network Security Miniport
  Adapter Type Ethernet 802.3
  Type of product Symantec Network Security Miniport
  Installed Yes
  ROOT\SYMC_SYMIMMP\0001 PNP device ID
  Last reset 23/03/2011 14:51
  13 index
  Service name SymIMMP
  IP address not available
  IP subnet not available
  Default IP gateway not available
  DHCP active No.
  DHCP server not available
  DHCP lease expires not available
  DHCP lease obtained is not available
  16:4 MAC address: 20:52:41:53
  Driver c:\windows\system32\drivers\symim.sys (9.2.0.37, 35.55 KB (36 400 bytes), 2009-07-28 23:21)

  Network Protocol:

  Name MSAFD Tcpip [TCP/IP]
  Service numbers without connection
  Guarantees delivery Yes
  Yes guarantees sequencing
  Maximum address size 16 bytes
  Message size maximum 0 bytes
  Message Oriented No.
  Minimum address size 16 bytes
  Pseudo stream oriented No.
  Supports broadcasting no.
  Supports Connect Data No.
  Supports disconnect Data No.
  Supports encryption no.
  Supports shipped data Yes
  Supports graceful closing Yes
  Supports guaranteed bandwidth Yes
  Supports multicast No.
   
  Name MSAFD Tcpip [UDP/IP]
  Connectionless service Yes
  Guaranteed delivery no.
  Guarantees sequencing No.
  Maximum address size 16 bytes
  63,93 Message size maximum KB (65 467 bytes)
  Message Oriented Yes
  Minimum address size 16 bytes
  Pseudo stream oriented No.
  Media broadcasting Yes
  Supports Connect Data No.
  Supports disconnect Data No.
  Supports encryption no.
  Supports data dispatched No.
  Supports graceful closing No.
  Supports guaranteed bandwidth Yes
  Supports multicast Yes
   
  Name RSVP UDP Service provider
  Connectionless service Yes
  Guaranteed delivery no.
  Guarantees sequencing No.
  Maximum address size 16 bytes
  63,93 Message size maximum KB (65 467 bytes)
  Message Oriented Yes
  Minimum address size 16 bytes
  Pseudo stream oriented No.
  Media broadcasting Yes
  Supports Connect Data No.
  Supports disconnect Data No.
  Supports encryption Yes
  Supports data dispatched No.
  Supports graceful closing No.
  Supports guaranteed bandwidth Yes
  Supports multicast Yes
   
  Name RSVP TCP Service provider
  Service numbers without connection
  Guarantees delivery Yes
  Yes guarantees sequencing
  Maximum address size 16 bytes
  Message size maximum 0 bytes
  Message Oriented No.
  Minimum address size 16 bytes
  Pseudo stream oriented No.
  Supports broadcasting no.
  Supports Connect Data No.
  Supports disconnect Data No.
  Supports encryption Yes
  Supports shipped data Yes
  Supports graceful closing Yes
  Supports guaranteed bandwidth Yes
  Supports multicast No.
   
  MSAFD [\Device\NetBT_Tcpip_{86DE67BB-124C-4039-9E0A-6E34D8ED163A}] SEQPACKET NetBIOS name 3
  Service numbers without connection
  Guarantees delivery Yes
  Yes guarantees sequencing
  Maximum address size 20 bytes
  Maximum Message size 62.50 KB (64 000 bytes)
  Message Oriented Yes
  Bytes of address size 20 minimums
  Pseudo stream oriented No.
  Supports broadcasting no.
  Supports Connect Data No.
  Supports disconnect Data No.
  Supports encryption no.
  Supports data dispatched No.
  Supports graceful closing No.
  Supports guaranteed bandwidth Yes
  Supports multicast No.
   
  MSAFD [\Device\NetBT_Tcpip_{86DE67BB-124C-4039-9E0A-6E34D8ED163A}] DATAGRAM 3 NetBIOS name
  Connectionless service Yes
  Guaranteed delivery no.
  Guarantees sequencing No.
  Maximum address size 20 bytes
  Maximum Message size 62.50 KB (64 000 bytes)
  Message Oriented Yes
  Bytes of address size 20 minimums
  Pseudo stream oriented No.
  Media broadcasting Yes
  Supports Connect Data No.
  Supports disconnect Data No.
  Supports encryption no.
  Supports data dispatched No.
  Supports graceful closing No.
  Supports guaranteed bandwidth Yes
  Supports multicast No.
   
  MSAFD [\Device\NetBT_Tcpip_{FDBF57E6-2C39-4D5C-90D7-D29559CA61B2}] SEQPACKET NetBIOS name 0
  Service numbers without connection
  Guarantees delivery Yes
  Yes guarantees sequencing
  Maximum address size 20 bytes
  Maximum Message size 62.50 KB (64 000 bytes)
  Message Oriented Yes
  Bytes of address size 20 minimums
  Pseudo stream oriented No.
  Supports broadcasting no.
  Supports Connect Data No.
  Supports disconnect Data No.
  Supports encryption no.
  Supports data dispatched No.
  Supports graceful closing No.
  Supports guaranteed bandwidth Yes
  Supports multicast No.
   
  MSAFD [\Device\NetBT_Tcpip_{FDBF57E6-2C39-4D5C-90D7-D29559CA61B2]} 0 DATAGRAM NetBIOS name
  Connectionless service Yes
  Guaranteed delivery no.
  Guarantees sequencing No.
  Maximum address size 20 bytes
  Maximum Message size 62.50 KB (64 000 bytes)
  Message Oriented Yes
  Bytes of address size 20 minimums
  Pseudo stream oriented No.
  Media broadcasting Yes
  Supports Connect Data No.
  Supports disconnect Data No.
  Supports encryption no.
  Supports data dispatched No.
  Supports graceful closing No.
  Supports guaranteed bandwidth Yes
  Supports multicast No.
   
  MSAFD [\Device\NetBT_Tcpip_{9E8A814B-6996-4336-9096-A51FC25DDFFD}] SEQPACKET NetBIOS name 1
  Service numbers without connection
  Guarantees delivery Yes
  Yes guarantees sequencing
  Maximum address size 20 bytes
  Maximum Message size 62.50 KB (64 000 bytes)
  Message Oriented Yes
  Bytes of address size 20 minimums
  Pseudo stream oriented No.
  Supports broadcasting no.
  Supports Connect Data No.
  Supports disconnect Data No.
  Supports encryption no.
  Supports data dispatched No.
  Supports graceful closing No.
  Supports guaranteed bandwidth Yes
  Supports multicast No.
   
  MSAFD [\Device\NetBT_Tcpip_{9E8A814B-6996-4336-9096-A51FC25DDFFD}] DATAGRAM 1 NetBIOS name
  Connectionless service Yes
  Guaranteed delivery no.
  Guarantees sequencing No.
  Maximum address size 20 bytes
  Maximum Message size 62.50 KB (64 000 bytes)
  Message Oriented Yes
  Bytes of address size 20 minimums
  Pseudo stream oriented No.
  Media broadcasting Yes
  Supports Connect Data No.
  Supports disconnect Data No.
  Supports encryption no.
  Supports data dispatched No.
  Supports graceful closing No.
  Supports guaranteed bandwidth Yes
  Supports multicast No.
   
  MSAFD [\Device\NetBT_Tcpip_{39725903-652B-46ED-A34D-F03FCA3F2EA2}] SEQPACKET NetBIOS name 2
  Service numbers without connection
  Guarantees delivery Yes
  Yes guarantees sequencing
  Maximum address size 20 bytes
  Maximum Message size 62.50 KB (64 000 bytes)
  Message Oriented Yes
  Bytes of address size 20 minimums
  Pseudo stream oriented No.
  Supports broadcasting no.
  Supports Connect Data No.
  Supports disconnect Data No.
  Supports encryption no.
  Supports data dispatched No.
  Supports graceful closing No.
  Supports guaranteed bandwidth Yes
  Supports multicast No.
   
  MSAFD [\Device\NetBT_Tcpip_{39725903-652B-46ED-A34D-F03FCA3F2EA2]} 2 DATAGRAM NetBIOS name
  Connectionless service Yes
  Guaranteed delivery no.
  Guarantees sequencing No.
  Maximum address size 20 bytes
  Maximum Message size 62.50 KB (64 000 bytes)
  Message Oriented Yes
  Bytes of address size 20 minimums
  Pseudo stream oriented No.
  Media broadcasting Yes
  Supports Connect Data No.
  Supports disconnect Data No.
  Supports encryption no.
  Supports data dispatched No.
  Supports graceful closing No.
  Supports guaranteed bandwidth Yes
  Supports multicast No.
   
  MSAFD [\Device\NetBT_Tcpip_{4CF6D63E-0CE2-43D2-A604-E0B5AE500F96}] SEQPACKET NetBIOS name 4
  Service numbers without connection
  Guarantees delivery Yes
  Yes guarantees sequencing
  Maximum address size 20 bytes
  Maximum Message size 62.50 KB (64 000 bytes)
  Message Oriented Yes
  Bytes of address size 20 minimums
  Pseudo stream oriented No.
  Supports broadcasting no.
  Supports Connect Data No.
  Supports disconnect Data No.
  Supports encryption no.
  Supports data dispatched No.
  Supports graceful closing No.
  Supports guaranteed bandwidth Yes
  Supports multicast No.
   
  MSAFD [\Device\NetBT_Tcpip_{4CF6D63E-0CE2-43D2-A604-E0B5AE500F96}] DATAGRAM 4 NetBIOS name
  Connectionless service Yes
  Guaranteed delivery no.
  Guarantees sequencing No.
  Maximum address size 20 bytes
  Maximum Message size 62.50 KB (64 000 bytes)
  Message Oriented Yes
  Bytes of address size 20 minimums
  Pseudo stream oriented No.
  Media broadcasting Yes
  Supports Connect Data No.
  Supports disconnect Data No.
  Supports encryption no.
  Supports data dispatched No.
  Supports graceful closing No.
  Supports guaranteed bandwidth Yes
  Supports multicast No.
   
  MSAFD [\Device\NetBT_Tcpip_{037081C0-F24A-4CCD-AF1B-D5A478C0A28F}] SEQPACKET NetBIOS name 5
  Service numbers without connection
  Guarantees delivery Yes
  Yes guarantees sequencing
  Maximum address size 20 bytes
  Maximum Message size 62.50 KB (64 000 bytes)
  Message Oriented Yes
  Bytes of address size 20 minimums
  Pseudo stream oriented No.
  Supports broadcasting no.
  Supports Connect Data No.
  Supports disconnect Data No.
  Supports encryption no.
  Supports data dispatched No.
  Supports graceful closing No.
  Supports guaranteed bandwidth Yes
  Supports multicast No.
   
  MSAFD [\Device\NetBT_Tcpip_{037081C0-F24A-4CCD-AF1B-D5A478C0A28F}] DATAGRAM 5 NetBIOS name
  Connectionless service Yes
  Guaranteed delivery no.
  Guarantees sequencing No.
  Maximum address size 20 bytes
  Maximum Message size 62.50 KB (64 000 bytes)
  Message Oriented Yes
  Bytes of address size 20 minimums
  Pseudo stream oriented No.
  Media broadcasting Yes
  Supports Connect Data No.
  Supports disconnect Data No.
  Supports encryption no.
  Supports data dispatched No.
  Supports graceful closing No.
  Supports guaranteed bandwidth Yes
  Supports multicast No.

  WinSock network:

  File c:\windows\system32\winsock.dll
  Size of 2.80 KB (2 864 bytes)
  Version 3.10
   
  File c:\windows\system32\wsock32.dll
  Size 22,00 KB (22 528 bytes)
  Version 5.1.2600.5512 (xpsp.080413 - 0852)

  Summary of Internet Explorer:

  Version 8.0.6001.18702
  Build 86001
  Ask the path C:\Program may Explorer
  English (United States)
  Active printer Dell AIO Printer A920, winspool, Ne04:
   
  Level of 128-bit encryption
  Disabled Access Manager
  IEAK install not

  Internet Explorer Versions of files:

  Actxprxy.dll 6.0.2900.5512 96 KB 2008-04-13 20:11:48 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  Advpack.dll 8.0.6001.18702 126KO 08/03/2009 04:32:48 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  Asctrls.ocx 6.0.2900.5512 112KO 2008-04-13 20:08:58 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  browselc.dll 6.0.2900.5512 62KO 2008-04-13 13:03:24 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  Browseui.dll 6.0.2900.5512 KB 1 001 2008-04-13 20:11:50 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  cdfview.dll 6.0.2900.5512 148 KB 2008-04-13 20:11:50 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  Comctl32.dll 5.82.2900.6028 603 KB 2010-08-23 12:12:04 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  Dxtrans.dll 8.0.6001.18702 211KO 08/03/2009 04:31:38 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  Dxtmsft.dll 8.0.6001.18702 340KO 08/03/2009 04:31:44 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  iecont.dll not available not available not available not available
  iecontlc.dll not available not available not available not available
  Iedkcs32.dll 18.0.6001.18968 379 KB 10/09/2010 01:58:03 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  Iepeers.dll 8.0.6001.18968 180KO 09-10-2010 01:58:05 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  Iesetup.dll 8.0.6001.18702 70 KB 08/03/2009 04:32:50 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  ieuinit.inf not available 56 KB 2009-06-29 04:40:16 unavailable C:\WINDOWS\SYSTEM32
  Iexplore.exe 8.0.6001.18702 624KO 08/03/2009 14:09:26 C:\Program may Explorer Microsoft Corporation
  imgutil.dll 8.0.6001.18702 34KO 08/03/2009 04:31:38 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  Inetcpl.cpl 8.0.6001.18968 1 435 KB 10/09/2010 01:58:06 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  Inetcplc.dll 6.0.2600.0 108KO 10/08/2004 07:00 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  Inseng.dll 8.0.6001.18702 93KO 08/03/2009 04:32:46 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  MLang.dll 6.0.2900.5512 573 KB 2008-04-13 20:11:57 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  MSENCODE.dll 2000.7.25.0 KB 92 10/08/2004 07:00 not available C:\WINDOWS\SYSTEM32
  Mshta.exe 8.0.6001.18702 45KO 08/03/2009 04:31:02 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  Mshtml.dll 8.0.6001.18975 5 818 KB 10/09/2010 01:58:08 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  Mshtml.tlb 8.0.6001.18702 1 601 KB 08/03/2009 04:31:02 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  Mshtmled.dll 8.0.6001.18972 65KO 09-10-2010 01:58:08 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  mshtmler.dll 8.0.6001.18702 47KO 08/03/2009 04:31:18 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  Msident.dll 6.0.2900.5512 51KO 2008-04-13 20:11:59 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  Msidntld.dll 6.0.2600.0 15 KB 10/08/2004 07:00 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  msieftp.dll 6.0.2900.5512 243 KB 2008-04-13 20:11:59 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  msrating.dll 8.0.6001.18702 189KO 08/03/2009 04:34:18 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  mstime.dll 8.0.6001.18968 598KO 09-10-2010 01:58:08 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  Occache.dll 8.0.6001.18968 202KO 09-10-2010 01:58:08 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  proctexe.ocx 6.3.2900.5512 80 KB 2008-04-13 20:10:35 C:\WINDOWS\SYSTEM32 Intel Corporation
  sendmail.dll 6.0.2900.5512 54 KB 2008-04-13 20:12:05 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  Shdoclc.dll 6.0.2900.5512 537KO 2008-04-13 13:03:19 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  Shdocvw.dll 6.0.2900.5512 1 464 KB 2008-04-13 20:12:05 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  Shfolder.dll 6.0.2900.5512 25KO 2008-04-13 20:12:05 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  Shlwapi.dll 6.0.2900.5912 463ko 08/12/2009 05:23:28 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  TDC.ocx 8.0.6001.18702 65KO 08/03/2009 04:30:56 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  URL.dll 8.0.6001.18702 104KO 08/03/2009 04:34:28 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  Urlmon.dll 8.0.6001.18968 1 183 KB 10/09/2010 01:58:08 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  Webcheck.dll 8.0.6001.18702 231KO 08/03/2009 04:34:48 C:\WINDOWS\SYSTEM32 Microsoft Corporation
  WinInet.dll 8.0.6001.18968 895 KB 10/09/2010 01:58:08 C:\WINDOWS\SYSTEM32 Microsoft Corporation

  Internet Explorer connectivity:

  Dial connection preference never
   
  LAN settings
   
  AutoConfigProxy wininet.dll
  AutoProxyDetectMode disabled
  AutoConfigURL
  Proxy disabled
  ProxyServer
  ProxyOverride
   
  America Online
   
  AutoProxyDetectMode disabled
  AutoConfigURL
  Proxy disabled
  ProxyServer
  ProxyOverride
  Internet programs to use connection not available
   
  Maximum attempts 10
  Waiting between retries 5 sec
  Disconnect idle 20 min time
  Autodisconnect disabled
   
  Modem Intel(r) 537EP V9x DF PCI Modem
  Remote access PPP server
   
  Connect to the network
  Enable Software Compression Yes
  Would require no encrypted password
  Require no data encryption
   
  TCP/IP network protocols
   
  Use server assigned IP address Yes
  The 0.0.0.0 IP address
  Use server assigned NameServer Yes
  Primary addresses DNS name server: 0.0.0.0
  Secondary DNS: 0.0.0.0
  Primary WINS: 0.0.0.0
  Secondary WINS: 0.0.0.0
   
  Use the Compression header IP Yes
  Use the default gateway Yes
   
  Name of the script file

  You have any ideas that could help me find an internet connection?  Thanks for any help.

  The removal of the virus seems to have taken some required system files.  See if the System File Checker helps.  Click Start > run and enter in the field open.

  sfc/scannow

  Press ENTER.  The System File Checker must detect the missing necessary files and put back them.  If this does not work, use a system restore point from before you were infected.  If this does not work, get out of your XP installation diskettes.

• Anyone know how to stop the Atlas DMT cookie from each time I start (after the removal of the it)

  I use a Panda scan after the start and believes that this same cookie is found and removed whenever (Atlas DMT Cookie) how can I stop this?

  The path to the file is settings\user\cookies\woby1h2u.txt and the documents of c:\

  Hello

  This seems to be a problem with Spyware, I suggest that you download and run a full scan of the system using the Microsoft Safety Scanner.

  Microsoft safety scanner

  http://www.Microsoft.com/security/scanner/en-us/default.aspx

  Note:

  The data files that are infected must be cleaned only by removing the file completely, which means that there is a risk of data loss.

  You may also be interested in downlaoding the Microsoft Security Essentials, which offers protection in real time for your home or small business PC that protects against viruses, spyware and other malicious software.

  Click on the link provided below for more information.

  http://www.Microsoft.com/en-us/security_essentials/default.aspx

• XP desktop icons missing after the removal of virus

  The computer will not show Task manager disabled by the administrator.  The virus has been removed by the technology Office Depot, but the desktop icons are missing and the Task Manager is not yet 'feature.  There is no bottom task bar either.

  Hi CairoS22,
   
  Follow the steps listed in the articles given below to resolve this issue:
   
  After the Windows Logo appears or after you log in to Windows, a Windows XP computer cannot display the wallpaper, a black screen or a blue screen
   
  Your desktop icons are missing in Windows XP

• Download error - cannot download anything on the windows vista computer.

  When I try to download anything, it says that Windows cannot find 'C:\Users\Admin\Downloads\shockwave_Installer_Slim.exe '. Then he said, make sure you typed the name correctly and then try again. I hope you can help me.

  Original title: download error

  Hello

  Thanks for posting your query in the Microsoft Community Forums.

  It seems that you have problems with downloading files on the windows vista computer.

  The description of the problem seems a little unclear and I wish I had a better understanding before you start working on it. I would appreciate if you can help me with the following information.

  1. what browser you use on the computer?

  2. What is the exact full error message?

  3. don't you make changes on the computer before this problem?

  4. deal with this problem if you try to download all files from online?

  If you do this in the face of Internet Explorer help, I suggest that you should change the default download location and check if it helps.

  Method 1

  In internet explorer, you can change the default location.

  Here's how:

  a. open internet explorer.

  b. click on Tools , then select view downloads.

  c. downloads for window, click Options.

  d. now, enter the default download location and click on the OK button.

  Turn on the computer at the beginning of boot and check if the problem persists.

  Method 2

  Perform a clean boot to see if no third-party service is causing the problem.

  To help resolve the error and other messages, you can start Windows by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.

  http://support.Microsoft.com/kb/929135

  Note: follow step 3 to reset the computer to start as usual after the boot process.

  For your reference:

  Windows Internet Explorer 9 Download Manager using

  http://Windows.Microsoft.com/en-in/Windows-Vista/using-download-manager-in-Internet-Explorer

  Response with more information to help you.

  Let us know if you encounter problems under windows in the future. We will be happy to help you.

• Cannot download apps from the AppStore. How can I solve this problem?

  Hello, it's been 5 days that I try to download apps, including Snapchat on the appstore, but I can't. I want to understand what is happening and what to do. I tried to restart my phone, I did the update to iOS, but nothing. Whenever I try to download, they say "the application is unable to download now. Please can someone help me?

  Try to reset the App Store:

  Close the App Store completely from the window of the selector app by double clicking the Home button and slide up the App Store preview pane until it disappears from the display. Then sign out of the iTunes Store (in the settings).

  Then perform a forced reboot. Hold down the Home and Sleep/Wake buttons simultaneously for about 15-20 seconds, until the Apple logo appears.

  Then reconnect to the iTunes Store.

  Also try by going to settings > general > Restrictions > and make sure that iTunes Store, Apps install, delete the Apps and In - App purchases are all under the section allow. Try to install again.

• Equium P300-16 t BSOD and black screen after the removal of GPU

  I have a Toshiba Equium P300-16 t and I was getting 90 c - 95B on realtemp so I bought a thermal paste of isopropol alcohol and yesterday that I changed the thermal past on the CPU and the GPU.

  When I booted up after that there was a long beep that lasted a few seconds and my speakers a few cracking apart from that everything was normal, but then after a few minutes my screen is odd (for example, green artifacts) and then went black.

  After awhile, I started my laptop to the top and the same thing happened with the speakers and a beep but the screen was fine. I opened realtemp and became c 65 - 70 c, then restarted because of an Avast update.

  Now, when I turn on my laptop the screen becomes either black or I get a BSOD 0x0F4. I tried to boot from a USB Win7 and repair, but the rest screen went black, so it is not a HARD drive problem as some sites say (from the BSOD error).

  BSOD is mainly a product of serious software problems or it seems due to a malfunction of the equipment.
  I guess this is NOT question related software since you don't touch software (am I right?). So I think you damaged somewhere during the disassembly of the laptop or the removal of CPU and GPU.

  I have no other way for you to control the affected parties? How?
  I guess you need a help from a technician who would be able to analyze the material for potential problems.

• Tecra A11 - 1EG - cannot be accessed after the supervisor setting BIOS password

  Hello, I would like to know if anyone can help?

  We have started to put a supervisor on our laptop Tecra A11 password so that our students can not set passwords on the hard drive, etc.

  To enter the BIOS and set a BIOS password, press us F2 that the machine starts.
  Then we go to the security option, then supervisor password.
  After entering the password we use twice, press us F10 to save etc.

  The machine starts ok and will windows smoothly.

  The problem we have now, is that we cannot go back into the bios at all.
  As machine starts support us on the "F2" key as before, but unlike previously the screen remains white and the "Toshiba leading Innovation > ' screen no longer appears."

  If we keep our finger on the F' key or continue pressing the laptop restarts just without ever get to the BIOS screen where I guess that get us ask the supervisor password that we set earlier?

  Is there another key, that we should be pressing that start the laptop?

  I would add that we have added a password of supervisor for the screen of security BIOS on three of our laptops and all three have the same problem.

  Thank you

  Steve

  I think this should be useful for you:
  http://APS2.toshiba-tro.de/KB0/TSB0B032D0000R01.htm

  In some cases, you need to press the "INS" in Toshiba logo appears.

  Then appears a prompt for the password for the supervisor and if the password is certified then the BIOS could be entered by pressing the "F2" key

• Satellite A200 - cannot use Vista after the recovery of the product

  Hello. I hope someone can help me with the following... This week I had various issues with which follows my laptop a Vista update that system restore did not fix, so I decided to go for a full recovery of product (which I have a complete backup of all my files).

  So far I have used the product recovery on my laptop in the 3 ways I can see (and more than once): without changing the settings, change the settings and maximize the partition, change settings and select advance / expertise.

  Whenever I was able to complete the initialization of windows, create a new user account, etc. Once the Office has been set up, I get a small window with a progress bar and when it's over, I click on the button 'restart '...

  After the reboot, I get the black screen that says Microsoft Corporation with the green progress bar, but he's there for what feels like 'too long '. After a while, I get a black screen with a cursor, then a blue screen for a crash dump.

  If I use F8 and boot mode safe, the system stops the CplIR.sys file, although the hard disk activity seems to be continuing. I turn off after 10 minutes.

  If I use F8 and then select Repair computer... This is what is happening with each option
  -Restore the full windows operating system: after clicking on OK nothing happens.
  -Diagnostics of memory: there is no problem with memory
  -DOS prompt: I run CHKDSK and there is no problem with the hard drive
  -Restart: there is no errors, even if the word diagnosis 'impossible' when he sees, there is no system restore points

  Then on reboot I get the black screen with cursor followed by the crashdump OR if I managed to log in and access my desktop, I get the crash dump, as soon as I try to do something (like open Control Panel).

  Following the instructions found elsewhere, I have tried this after removing the battery, then changing power management options immediately after the initialization of windows (ie. before clicking on the restart button). No change.

  I even ignored the button restart! But still get a crash dump, when I try to do something.

  Any ideas? I've got past (ie. wasted) so a lot of time on this and don't understand what may be wrong after formatting the windows drive image and reloading...

  Hello

  It's very interesting story. I got several notebooks several times but I never noticed anything like that.
  I must say that what you did right and you think appropriately. If I were you I would try exactly the same steps to make it work somehow.
  I do not know which issues you had before, but I imagine that here it's just the problems of software and not important for the operation of the equipment.

  It's really hard to say what can be the problem. What you can try, is somewhere to get facilities Microsoft Vista disk and install naked Vista to see if the same thing will happen again.
  Anyway, the fact is that images of recovery are tested and adapted for each laptop model and if the material is OK there no reason for this kind of behavior.

  Try again with the new installation using Microsoft facilities drive and let us know exactly what is happening.

• cannot download attachments after update ios9.2

  Since the update of my iphone to ios 9.2, cannot do the following:

  1. send photos by e-mail videos. phone does not seem to compress the video send as before. He asked me to use the mailbox instead which does allow receiver to listen, not download.

  2. unable to download basic photo or pdf attachments from other shippers.  I get the message 'cannot download the attachment' option only 'ok '.

  There is enough free space on my phone. I use ms outlook exchange server but that does ' t stop me from doing these tasks on my desktop pc or imac via outlook.  It seems to be a problem with the new update and communication with ms exchange.  I don't want to rely on apple icloud to solve these problems.

  any other experience of these questions?

  Hi WFORA,

  I unfortunately don't have an answer, but we have a very similar problem since 9.2 with our Exchange 2003 server. We also tested with Exchange 2010 and our problem does not exist there, that in 2003, which unfortunately we are bound for the next few months at least until what we have upgraded.

  Our specific problem seems to refer to attachments HTML over a certain size. Apple say they have intensified it to their engineering team.

  What version is your exchange server?