Cannot find my subscription

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• I agree with the creative cloud.  I got a new computer and it says that it cannot find my subscription.  Very frustrating. Help, please.

  I agree with the creative cloud.  I got a new computer and it says that it cannot find my subscription.  Very frustrating. Help, please.

  Please let us know the:

  1. the place of purchase

  2 order No.

  3 adobe ID (email)

  private e-mail because I was unable to find any Cc registered at your forum Email ID.

  Concerning

  Stéphane

• I have a new subscription to creative cloud, which is paid, received a Bill and I have an account. When I launch Illustrator, so I can only use the trial version. A pop-up Adobe says that it cannot find any subscription associated with my Adobe

  I have a new subscription to creative cloud, which is paid, received a Bill and I have an account. When I launch Illustrator, so I can only use the trial version. A pop-up window Adobe says that it cannot find any subscription associated with my identification code Adobe what can I do to change this?

  Hello Hans,.

  Please check the help below document:

  https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html

  Kind regards

  Sheena

• I subscribed my plan as a student, but the program says that it cannot find the subscription.

  I use my program Adobe Macbook pro (Laptop) and Windows Desktop (in Home).

  I purchased my plan as a student and already paid my monthly expenses, and it works in my macbook. But then I tried to make it work in my Office Windows and failed... saying: "cannot find subscription. What is happening this situation?

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -If you have more than one email, but of course you use linked to your subscription

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

• I just updated my creative application of cloud. When I did this, all my applications disappeared and he cannot find a subscription associated with my account. Does anyone else have this problem?

  I just updated my creative application of cloud. Once this is updated correctly all my applications disappeared from my dock. And when I put applications in the dock, he can now find a subscription associated with my account. What the helllll. Anyone else having this problem? I type this, I expect to hear back by the people of the online help.

  Hi André,.

  You could try to connect the Creative outside swarm (in preferences) and before coming back in and see if that helps. The procedure is described here: connect and disconnect activate Cloud Creative applications

  -Dave

• Says cannot find a subscription associated with this Adobe ID but I clearly pays for her...

  Trying to open the Premiere Pro, but I can't. Get the message above.

  It says that my trial is over. Then if I try to license it says without subscription that are associated with.

  Rakesh: Thank you for your patience.

  Rakesh: Lior, I beg you to please sign out and sign back in the subscription.

  Rakesh: Let me know if you get the same error.

  Rakesh: Please follow the steps to log:

  Rakesh: 1 run the Adobe Application / Application Manager Cloud creatives.

  Rakesh: 2. click on the gear icon in the upper right corner and select Preferences.

  Rakesh: 3. in preferences, under general, click the tab account

  Rakesh: 4 click on logout of creative cloud.

  Rakesh: 5 when prompted, sign in using your Adobe ID (usually your email address) and password.

  
  

  
  

  I tried everything that he mentioned above without success. Please help.

  Hi Lior,

  If connect you and disconnect has not helped, you can check it please the link mentioned below.

  Try option2-

  Creative Cloud applications unexpectedly back in the test mode. CCM, CS6

  Let us know if this will help.

  Kind regards

  Sandrine

• I paid and install creative cloud and when I launch an application he says that it cannot find the subscription linked to my account...

  What should I do now? BTW, I can connect without problems on my online account from adobe...

  and I have already received the confirmation e-mail...

  Please disconnect and connect to creative cloud

  1. Click the gear on the top icon right from the creative cloud.
  2. Click on Preferences.
  3. Click sign out
  4. Reconnect

  See if that helps.

  Thank you

  Varun

• When opening first pro it says ' cannot find subscription?

  I bought the first Pro and received a confirmation E-mail and downloaded it but when I open it says "trial has expired" so when I log in and try to put the licensed software, it then says cannot find subscription.

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -If you have more than one email, but of course you use linked to your subscription

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

• Please help to cancel my subscription of single-app creative cloud for Acrobat Pro (at least) which has been subscribed by mistake and now I am penalized for her 3 months. Cannot find the plan tab Cancel in adobe India website

  Please help to cancel my subscription of single-app creative cloud for Acrobat Pro (at least) which has been subscribed by mistake and now I am penalized for her 3 months. Cannot find the tab cancel the plan to manage the website of adobe India tab. Help, please...

  Cancel your membership Adobe Creative Cloud

• Update Windows XP SP3 is abandoned during the installation of UNIDRV. DLL and displays the message "the system cannot find the file specified."

  When the update of Windows XP is install SP3, the sequence is abandoned at the location of the process.  After you download the SP3, the progresses set install through the normal initialization sequence, inspection, creating list of 3rd drive part, backup files, etc., begins to install the files but when to reach the "UNIDRV. The installation of the file "DLL" stops and I get a message "the system cannot find the file specified".  The close message will invalidate all the installation and possible automatic restart.  I did not locate a UNIDRV. DLL file and copy it to my C:\ root directory but have tried almost everything in the 22/01/12 'terribrownQF' and the response "Tommy Stanley" 22/01/12 no change where the installation of SP3 crashes.  Should I try to put the UNIDRV. DLL file on my computer?  Any other ideas?

  Please respond to each of the following diagnostic questions in a numbered list type in your very next answer (no need to quote this post):

  1. What is the full name of your application or the installed antivirus security suite and when (date about) is your subscription current expires?  What (other than Defender) anti-spyware applications are installed?  What third-party firewall (if applicable)?

  2 a Norton or McAfee application ALREADY installed on the computer?

  3. do you have a free trial Norton or a test of free McAfee [CHOOSE ONE ANSWER] come preinstalled on the computer when you bought it? (No matter if you have never used or activated).

  4. why has not been installed SP3 years? [1]

  5. is Firefox, Chrome or any other alternative browser installed?

  6. are you familiar with "Registry cleaners" (e.g., Registry Mechanic;) System Mechanic; RegCure; RegClean Pro. Advanced SystemCare. Registry Booster; McAfee QuickClean. AVG PC TuneUp. Norton Registry Cleaner; PCTools optimizer; SpeedUpMyPC; PC Doctor; TuneUp Utilities; WinMaximizer; WinSweeper; Comodo System Cleaner. Advanced System Optimizer. CCleaner)?

  7 have you ever had the opportunity to do a repair install or clean install of Windows XP for some reason any?

  =====================================================================
  [1] note: support for WinXP SP2 ended the July 13, 2010! "Computers running WinXP SP2" will no longer receive software updates from Windows Update "[i.e., updated on and after August 2, 2010 so now that you're missing more than two years worth of updates to security critical! ] until SP3 has been installed.

• Windows cannot find not (Error Message)

  Windows cannot find not (Error Message)

   Links in Windows Mail = "File not found"... "in IE9

  
  I use Windows Vista Home Premium; Windows Mail; IE9. -Links browser does not work in Windows Mail - IE9 opens and is left blank with an Error Message in a small window saying:

  
  Title: http://click.scrippsnetworks.com/track?type...
  Body says: "Windows cannot find
  ... subscription/8080/subscribeUpdate? brand... »
  "Make sure you typed the name correctly and then try again."

  (details vary with each different link)

   

  If I have IE9 open before clicking on the link Windows Mail, everything works as it should.  This problem occurs only if IE9 is not displayed when the user clicks on the link Windows Mail.

  It worked before using clear CCcleaner on cookies and other temporary files, etc.  I think I must have messed up something in the registry.

  Hello

  Method 1: I recommend you perform the clean boot.

  See the following article in the Microsoft KB for more information on how to solve a problem by performing a clean boot in Windows Vista or Windows 7:

  How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

  http://support.Microsoft.com/kb/929135

  Note: After a repair, be sure to set the computer to start as usual as mentioned in step 7 in the above article.

  Method 2: Try a system restore:

  Restoration of the system of windows vista DVD:

  Put the computer to an earlier point in time when the computer was working fine.

  1. Insert the installation disc.

  2. restart your computer.

  Click the Start button, click the arrow next to the button lock and then click on restart.

  3. If you are prompted, press any key to start Windows from the installation disc.

  4. choose your language settings, and then click Next.

  5. click on repair your computer.

  6. Select the operating system you want to repair, and then click Next.

  7. in the System Recovery Options menu, click System Restore and follow the instructions.

  I hope this helps!

• "cannot find accespoint in the trial _crtCreateSymbolicLinkW in the file." DLL C:\WINDOWS\SYSTEM32\MSVCP110.dll."?

  I installed CC2015, Ps and Lr as a trial. As well as the Ps 13 elements trial.

  Installation goes well, Ps a Lr test started, but I can't open one or the other.

  When I go into the program files and open the applications from there, or I use the desktop shortcuts, I get an error "cannot find accespoint in the trial _crtCreateSymbolicLinkW in the file.» DLL. C:\WINDOWS\SYSTEM32\MSVCP110.dll ' (Dutch translation)

  Both Lr and Ps give the same error, only difference is the header indicating either 'Photoshop.exe - accespoint not found' or 'Lightroom.exe - accespoint not found. "

  Cannot download Jpeg or PNG images for some reason any (banned types of images)?

  PS Elements 13 starts in a small dualwindow who wants to open the library (left) or the editor in a trial (right), 13 items Ps starts and then crashes, the library opens if chosen.

  I tried to - and re - installing everything several times. Chat contact who gave me a subscription paid as a solution.

  However, I can't start any application Adobe 2015. even the trial of 13 elements Ps crashes at startup, after that he asked me to begin the trial.

  So Ps and Lr do not say expired test, in CC-Startup-tab it says 29 days left (in my tests), never gave the Apps tab "starting the trial" - buttons and only see the 'buy now' - buttons...

  Someone an idea?

  I use an i7Q820, 8 GB of RAM, Windows 8.1 computer.

  Tried to install with or without programs AV and firewall.

  Can I just clear and clean with cleaner creative cloud and start over?

  Lost some faith in software already from tent to install a trial already cost me more than half a day with no application of work so far and the proposed solution is a paid subscription where I've never seen a 'trial-expired-window', an open application or any place to put a key in.

  Thanks in advance.

  Eric

  First of all, let me write the correct translation of the error message, so everyone can find it, and sorry for my poor old translation, it should be;

  "Photoshop.exe - Entry Point not found", and "Lightroom.exe - Entry Point not found".

  "The entry procedure point not found _crtCreateSymbolicLinkW in the C:/Windows/System32/MSVCP110.dll dynamic link library."

  The solution is simple...

  This is a problem in Microsoft Visual C++ 2012, I found my answer in this post;

  Photoshop Entry Point not found

  My solution has been/is;

  Control Panel > programs and features (Add/Remove Programs) > first look for Microsoft Visual C ++ 2012 x 64 > right click > change (not remove/uninstall).

  A window pop up > choose repair

  The Microsoft Visual C ++ 2012 will be fixed x 64 > finish

  Then look for Microsoft Visual C ++ 2012 x 86 > right click > edit (not remove/uninstall).

  A window pop up > choose repair

  The Microsoft Visual C ++ 2012 will be repaired x 86 > when finished it will ask a reboot/restart.

  After normal restart of Photoshop, Lightroom and 13 started Ps elements and asked if I would continue my trial period.

  All applications work normal.

  A shame, I lost 2 days on Ps a Lr looking for this simple solution.

  I hope this will help others in the future.

• I need to cancel my monthly Illustrator, but cannot find the link that says that adobe will be in the area of management plan.

  I need to cancel my monthly Illustrator, but cannot find the link that says that adobe will be in the area of management plan.

  https://helpx.Adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

• need to update to 10.11.6 10.10.2; required to have 10.11 first; Cannot find 10.11 download anywhere?

  need to update to 10.11.6 10.10.2; required to have 10.11 first; Cannot find 10.11 download anywhere?

  El Capitan

• iPhone 6 cannot find the device bluetooth audio

  My iPhone 6 (IOS version 9.3.5) Impossible to find a new bluetooth device and keep the search bluetooth unanswered.  In addition, reception (when listening i-tune) is bad and intermittent.  Appreciate advice how to solve this problem.  Thank you.

  Hello ChengMY,

  Thank you for using communities of Apple Support.

  If I understand your message that your iPhone 6 (which is updated to iOS 9.3.5) cannot find a new Bluetooth device and don't stop looking for him. What type of device Bluetooth you are willing to pair with your iPhone? The reason why I ask, is that there are only some that the iPhone supports Bluetooth profiles. Here is a list of the supported Bluetooth profiles:

  iOS: supported Bluetooth profiles

  If the device you are using uses one of the supported Bluetooth profiles, the steps described in the following article can help solve the problem for you:

  Get help connection an accessory with your iPad, iPhone or iPod touch Bluetooth

  Best regards