Cannot install "Qualcomm Atheros QCA9000 series Bluetooth 4.0 + HS Driver for Microsoft Windows.

Hello

I use an HP Envy 15 J049tx laptop.

I am facing an error during installation "Qualcomm Atheros QCA9000 series Bluetooth 4.0 + HS Driver for Microsoft Windows.

It displays an error such as,

«The device may not be present or could be ejected/disconnected from the system...» Insert or reinsert now. »

What should I do?

Hello:

According to the list of parts on the link below, your laptop is with Bluetooth 4.0 Ralink wireless card.

http://PartSurfer.HP.com/search.aspx?SearchText=F2C59PA

Therefore, you must install the Ralink bluetooth driver and software for the Ralink, not the Atheros one wireless card.

This is probably the reason why the driver cannot find the atheros bluetooth device (because your laptop lacks an Atheros wireless card).

Tags: Notebooks

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