Cannot laod video on new computer
I got a new computer and it won't let me load my camera Canon Optura 60 video. It works if I leave it on pictures in the camera but when I turn it on the video it does not recognize it. I went to the office and checked the problems, and he says that I don't have this installed device drivers. I loaded the disc supplied with the camera and that did not help. I went to automatic corrections and that has not worked. I went to the Microsoft site and tried to find help, and I'm here. I need some advice. Bill
Hello Bill,
Thanks for posting your question on the Microsoft Community.
I would like to know some information about the problem so that we can help you better.
1. what troubleshooting have you done when you say "I went to automatic corrections and who does not?
2. is the camera connected to a USB port?
3. what exactly do you mean when you say "it works if I leave it on pictures in the camera, but when I turn it on the video it does not recognize it."?
4. When you say "will not let me load the video from my camera Canon Optura 60", are you trying to play the videos directly from the camera?
If so, then proceed as follows:
a. connect the camera to the computer.
b. open the folder in which the videos are recorded.
c. Select the videos you want to listen to. Right-click on it and select "copy".
d. open the folder in your computer where you want to save the videos.
e. right-click inside this folder and click "Paste."
f. try to play videos and check.
5. are you able to play other videos that are saved on your computer?
6. What is the file format of the video you are trying to play?
For more information:
How can I get pictures from my camera to my computer?
http://Windows.Microsoft.com/en-us/Windows/get-pictures-camera-computer#1TC=Windows-7
Troubleshoot camera connection
http://Windows.Microsoft.com/en-us/Windows/Troubleshoot-camera-connection-problems#1TC=Windows-7
Please answer required information so that we can help you further.
Thank you
Tags: Windows
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