Cannot perform a factory reset

Hello!

I have a "HP Pavilion TouchSmart 14-n005eo Ultrabook" running windows 8.1. It got stuck last Friday my computer and when I tried to restart it says that there's something wrong with windows and it gave me the alterantives to fix. I first tried the Palm backup program but had a blue screen (System unhandled thread exception (iaStorA.sys). Then I tried to just restore the Windowspart (do not make my files) but I got blue screen. I then switched to a repressive full reset (with my restore DVD that I luckily had done just a few days before the crash) efter completed 5-disc the computer restarted and said, restor systen was incomplete so I tried again, but I had the same problem. The last thing I tried is a rest from the factory and now (after the 5 disk), it began to restart and information that says that the HP software was about to settle came. I left the computer at the intsaller Finns and when I checked later he was turned of so I turned on the PC and after the 'Very' message, I got blue screen again (system thread exception not hanled (iaStorA.sys)) and the same thing happens when I restart the computer.

What should do? Help, please!

/ Ajbp

Try a date different somewhere hafway between 01/01/2014 and 2014/06/01, and then try another. If it fails and offers to record the recovery log, save and contact HP.

https://h22207.www2.HP.com/us-en/contact-HP/product/HP-Pavilion-TouchSmart-14-n005eo-Ultrabook-%28ENERGY-star%29/model/E9M37EA

You would have been better to create a USB stick recovery. They are much more reliable.

Tags: Notebooks

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