Cannot provide assistance remotely from Vista to XP

I have issues tring to provide assistance to my parent's PC remotely. I read a lot of post here and tried many of them. But I still have the same problem. Can any expert give me more tips?

Here's what we have:

1 mine is Windows Vista and the other is Windows XP.

2. we both use the version of Windows Live Messenger 2009.

3. at both ends, we checked the Panel options to allow remote assistance.

4. of his side doesn't have a router and the PC is connected directly via the ADSL modem. Mine has a router and I tried the two DMZ and port forwarding for 3389.

Problem:

He has estabilised the call video Messenger with me. Then he clicked on the "Remote Assistance" in the menu of the Live Messenger chat window. I received the invitation in my chat box and accepted. Then he saw a message appearing in his suggeting of chat window that I had accepted his invitation.  From there, nothing happened on both sides. We waited awhile and nothing happened at all. No error, no nothing.

Can any expert give some suggestions?

Hello

I'm not sure but I think if you go through the Messenger, you need to enable uPnP on the router because it uses multiple ports.

If you can't make it work, tell the other side to download and run Team Viewer, and do you the same thing it is quite easy to use.

http://www.TeamViewer.com/download/index.aspx

Jack-MVP Windows Networking. WWW.EZLAN.NET

Tags: Windows

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