Cannot renew my billing information

Since the beginning of December, I constantly get the message, that it was not possible the money from my bank account to pay the Bill and I have to renew my billing information. Whenever I try to renew, I get the message that it is not possible to verify my address, even if it's always the same since the first instalment. The Bill is still open and I'm not able to renew my billing information. Can someone help me please?

Thanks in advance!

Hello

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