Cannot restart the computer after the deletion of XP SP3

I had a problem with Outlook Express (he would hang whenever I tried to open it) so I thought I'd install Windows XP Service Pack 3 (I'm currently under SP2).  I downloaded and tried to install it.  It has got 3/4 of the way through the installation, and then become immune.  I hit the button cancel, rebooted and everything was normal with the exception of Outlook Express.  Then I went to add & remove programs to see if something was there that shouldn't be and noticed that XP SP3 had replaced my XP SP2 but, system information showed SP2.  I removed XP SP3 using Add & Remove programs and then restarted.  At the start, my computer is going to happen to the Windows XP start screen, the loading bar will go twice on the screen and then the comp goes in another finally restart promping me to choose the safe mode or normal boot upward.  If I choose normal startup upwards, it does the same thing again.  Safe mode works very well.
 
I hope that there is an alternative to reinstalling windows (but I doubt that it is).
 
If I have to reinstall windows, how to back up e-mail and address book files?  Should what type of things I write down to make sure I can reconnect to my e-mail server as soon as I did reinstall it?

Any help is greatly appreciated.

I was able to resolve my problem starting by calling Microsoft support.  It ends up being a corrupted video driver that caused my computer to boot the system.  The driver has become corrupted when I canceled the installation of SP3 after he become inadmissible.  Microsoft support said it must have updated the driver and when I uninstalled SP3, it must have corrupted the driver.  After 95 minutes on the phone, we have the problem solved.  My problem with Outlook Express is still not resolved and I posted the problem in the forum proper.  I will try to answer the questions you posted in this forum to better inform you of what we are dealing with.  I'll have to do later as I'm typing this from work.

Thank you for your help.

Tags: Windows

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