Cannot scan on new CM2320nf MFP
After installing the CD for Mac, I can print but cannot run the HP Director to scan on my Mac (10.6). I can run HP Director with CM1017 printer/scanner connected on my other Mac computer. The new CM2320 is connected with a USB cable. Any suggestion?
Okay, let's start with the uninstall of the printer:
Remove and re-add the printer in the print queue:
-Sys Prefs, Print & Fax
-Select the printer in question and click the sign less down the list
-Select the sign + to add again. Search for the printer, select it, and wait until the button 'Add' becomes available. Until it clicks.
If this does not work, do the same thing, only instead of the second stage, right (control), click the box of the print queue and select Reset Printing System.
10.6 additional instructions can be found here, but I think you won't need of their...
Tags: HP Printers
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Hi @scg117,
Welcome to the HP Forums!
I noticed your post about how you can't scan with your MFP HP Laserjet Pro 177fw on your Mac. And I'm happy to discuss this issue scan for you!
To confirm that the hardware of the printer is functional, you are able to make a copy with the glass of the scanner of the printer?
To copy:
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2. close the scanner.
3. on the product control panel, press the button number of Copies.
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5. press the black start copy button or the button color launch copy to start copying.
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OK, let's try a different approach. Try scanning using the picture Capture application in your Applications folder.
Click your printer on the left, click "Show details" on the bottom.
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Download and run the latest form of software the HP Site:
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