Cannot scan through network we Dell 2135cn

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• Cannot scan with cnw 1355 Dell MFP.

  I have IT supported by a University.  We have recently updated on new computers and now I am not able to scan from the printer.  Here is some info on the computers of OLD & NEW:

  • On both old & new computers we use Win7 64 bit.
  • The printer is a Dell 1355cnw multifunction printer.
  • I have not moved or made ANY changes to the printer itself.
  • The printer is configured via the network using the TCP/IP protocol.  It's the same way, it has been installing on older computers.
  • I checked that all printers, fax & scan drivers are up-to-date by using the Dell Web site.
  • I also checked the printer firmware is updated using the Dell Web site

  On the old machines, I installed the printer & scanner software (PaperPort 12) from the CD supplied with the printer.  I installed on new computers, using the same CD; still I have problems my 1355 Dell MFP color to analyze. It is connected to a network and I can print fine, but when I try to scan (from the center of digitization of Dell or PaperPort 12), it tells me that the device is not there.

  • I get the exact error message is: ' no scanner detected. "  The scanner power is off, the cable is not correctly connected, or address IP settings are correctly entered. »

  I checked EVERYTHING from the old computer to the new & settings are identical.  Yet I still can't scan from the new computer (although I CAN scan from the old computer).

  I also checked all the settings (via the printer web interface) to check that I didn't have to give 'special' privileges for old computers to enable analysis.

  FYI - If I plug the printer via the USB port, I AM able to scan.  But this solution does not work as I have many users who need to be able to print & scan from this machine.

  Any help you can give me would be really appreciated!

  I am using this printer to scan the network for more than a year; That was the reason we bought this printer.  When we moved from our computers, it stopped working.

  I finally got to work with a right click on the Installer (on the CD supplied with the printer) & running the Compatibility Wizard WIndows 7.  It installed with the settings in Windows XP Service Pack 2... VOILA!  EVERYTHING IS NOW SCANNING VIA NETWORK & WORKS WELL AGAIN!

  However, it is important to note that I don't use WiFi.  I use the LAN.

• HP Deskjet F2180: Cannot scan a network printer

  Hello: the printer is connected to a home network [via USB hub] 2 workstations. The two PC can print without problem. But can not scan using Solution Center pop up. If the printer is connected directly to a PC, it can scan without problem, but the other PC that is connected to the printer via the USB port cannot sweep and gives an error that it can't find the printer.

  The goal is to have two machines connected via the USB Hub and be able to print [who both can] and be able to scan. Currently only a single machine can scan and is the one who has directly connected print. The other machine can print to it but will not scan.

  Is it possible that this can be done?  Any help would be greatly appreciated.

  Cheers, Gus.

  Hello Gus,

  It is not likely to analysis via a USB hub, such a task like scanning requires a higher power output, the connection is not likley to be strong enough through a USB hub powder as it can not transfer this aount of data required for scanning.

  You can try using a powered USB hub and check if that can provide you with better results.

  You can learn more about the difference between a MULTIPORT USB Repeater power voltage on and off in the following link:

  http://SmallBusiness.Chron.com/difference-between-powered-nonpowered-USB-hubs-71272.html

  Although for several computers on a network scanning, scan will be the best solution, such an is designed for the use of multiple computers while a USB device is designed for a single use of PC.

  Kind regards

  Shlomi

• LaserJet professional M1217 nf: cannot scan over network with a printer laserjet 1217 on a Mac

  Hello

  My set up:

  Mac with Yosemite

  LaserJet M1217 more wireless

  Description of the problem:

  I can't scan. Preview, the control panel or image capture, I get the same error saying "cannot open a session.

  I have installed and reinstalled the drivers/printer about 100 times.

  I tried to add the printer/scanner like airprint, or with the name of the printer as a proposed post.

  Just what causes the same error.

  I have the 2.0 version of the driver installed right now. Tried with 1.7, same result.

  I can print without problem since my Mac and my iPad.

  Tried it with an ethernet cable and have the same problem in case someone ask.

  I looked all over google and doesn't seem like someone else has the same problem? Many people have problems printing over wireless, but it's ok for me. Is the scan, I can't go to work.

  Pages of HP does not offer any other driver which has of the Yosemite. HP offers no additional program for Mac and scan.

  Don't know what else to try.

  Little help? Anyone?

  Thanks Geminy02,

  Unfortunately, your suggestions did not help, and I have a few comments about them.
  First of all, your suggestion about the router was the problem is quite impossible, as you will need to check if the ports are open only in the case we're talking about two different network segments. If you have your printer and your computer in the same segment you will have problems of ports.
  Second: if I would have chosen IP protocol to add my printer, I wouldn't take the option scan, as you said, which means I could not done any tests that I mentioned in my original post, and I would never have had to the point of getting the error message.
  Thirdly: the drivers that you MENTION for download are exactly the same as you get with yosemite, so, this could help to reinstall the driver, it's kind of a long shot (and yes I tried).

  In fact, I managed to solve my problem by doing a factory reset of the printer, any sign of a printer in my computer, cleaning and reinstall the printer using the airprint driver suggested by yosemite where to find my bounjur printer.

  I tried ro think what could be the reason, or to see all what I had changed, and the only thing I've seen different in the configuration before and after he started to work was the name of the printer. When it did not work my printer was called simply "printer", when he was working he was the full name that comes by default. It would be very strange, that this is the reason, but I just mention it here just in case someone read. I believe that the factory reset was the difficulty, not the configuration itself.

  Just for the other readers, I can confirm that this unit can print and scan over my wiresless and cable network on yosemite, with the help of preview, capture image or scan property in the control panel. It took me several hours to make it work, but it does, and my best friend was all the time the printers web page, where you can change the configuration of the printer.

• Cannot print through network with Windows 7

  I recently bought a new HP laptop with windows 7 (64-bit), and can not use my Officejet L7650 through the network. I tried to load the software, and it is not compatiable with the operating system.  Y at - it an update I'm not find? /Thanks

  The complete function for this printer driver is not available until 1/2010, read this page to get around them.

  http://support.HP.com/us-en/document/c01887433

  You may need to print/scanning using the usb cable for now on Windows 7.

• cannot scan to network folder

  I have an Officejet Pro 8500 A910 connected wireless to my home network, who had been working fine for over a year.  Recenly, my router was toggled, and since that time, I can not scan to a network printer folder.  When I try to set up a network folder using the web interface, I get constantly an issue error of the test of the configuration.  I checked all the possible settings and checked that my PC should not be the problem.  I also changed the settings on my antivirus to make sure that it is what allows the connection.  FYI, I have a MFP M476dw I had the same problem with, and I was able to solve the problems with this printer by changing the settings of my antivirus.  Interstingly, I can scan to a folder, when I run the scan of my office, but not the printer itself.  Any suggestions?

  Hello cdscott,

  Welcome to the HP Forums.

  I see that you encounter some problems when it comes to scanning to the network folder.

  You said that there is some time you traded your router.  This could be the problem and I have an idea on how to solve this problem.

  On the front panel of the printer, use the right arrow key and go to the SetUp menu.  From here you will scroll up until you see network menu.  In the network menu, scroll down until you see default network. Once the restore is complete, return to the top of the network menu and run Setup wireless Wizard.

  You will be asked the network password to Finns the wizard.

  On the computer, run it HP Print and Scan doctor. I would like to know how to get you out and if you happen to see error codes or messages, please let me know what they are.

  Thanks for your time.

  See you soon,.

• LaserJet Pro M225dw MFP: Problems of scan to network folder

  Hello.

  I set up a portable computer with the printer mentioned above. No problem printing and no problem to set up Scan to network on the web interface folder (ran test and got the result OK) but there are issues when scanning in fact the printer. I put it in a document to scan in the top loader, select scan, scan to network folder, your computer (or rather folder name) and click Scan. The printer draws the paper and then started working. A pdf document will appear in the folder, the printer is how ever is already done. He keeps grinding on it for a while and then the signals being completed. At this moment, the pdf file disappears from the record.

  What could cause that?

  Hi @M3rLiN_74,

  Welcome to the HP Forums!

  I noticed your post about how you cannot scan your network with your HP LaserJet Pro MFP M225dw 10 pro Windows folder. And I'm happy to see it for you!

  This could be a problem with the charger of the printer, or perhaps a connection software / junk the computer. What happens if you try to scan to network folder using the glass of the scanner of the printer? Are you able to scan from the computer by using the top of the charger page? Scanning the computer (Windows).

  For the moment, please try our HP print and Scan Doctorand let me know what happens!

  If you are unable to reach a resolution, please click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

  I hope hear from you soon!

• OfficeJet 8620: Error using scan to network folder - although the EWS test demonstrates the success

  I have configured the 8620 via the integrated Web server for scanning to \ \Scans < ip address of my macbook > the 'test' function's successful return.  However, when I run a scan to network folder in the control panel of the printer, I get the error: "cannot write in------< ip address > \Scans.» Destination folder is read-only, has the wrong permissions, or is no longer available. "I don't see how that's possible given the test of EWS.  I confirmed that the file is read-write for all.

  Hi @tfeeneytx

  I see that you have taken the lead and sent the scan to network folder problem you encounter as you mentioned that you on your previous post. I'd be happy to help you with this also.

  Please use the following document to ensure you have the analysis of the configuration of the network folder correctly; Scan from the control panel (including the Scan to Email, in PDF format, and to a network folder) for Printer series e-all-in-one HP Officejet Pro 8610, 8620, 8630, 8640, and 8660.

  Please also ensure you have the latest update of the firmware for the printer; Update of the Firmware 8620/8625 e-all-in-one printer Officejet Pro HP.

• Cannot scan to the computer. Photosmart 6510

  I have just purchase a photosmart 6510 and I cannot scan to the computer.  The printer tells me that I need to activate this via the printer software.  I know that I have installed all the software from the disc supplied.

  I can't find where I have activate the scan of the computer on my laptop.  Support information tells me to click the icon for the printer to my desktop, I do not have!  I tried going through the control panel and impossible to find something there.

  I go in the HP folder in my Start menu and click on scan HP that I get the following message "the machine HP photosmart 6510 series is not found".  I don't have a problem with printing at all.

  Tried to start printing and scanning of doctor and who did not make a difference. (In fact, the scan option came not on it).

  How can I fix this please?  I'm running Windows Vista Home premium.

  Hello.  Thanks for your reply.

  I've sorted really the problem now.  But let me explain what it was.

  I tried tool doctor who recommended you after browsing these forums, without success.  In fact, when I ran the scanner, he told me that he had no problem with printing, but there was no mention of the scanning anywhere.

  In fact, I uninstalled all HP software, removed the printer from my control panel.  Then reinstalled the software from the disc and then installed the printer again (I did things the opposite of the front walkway).  And the scanner function now works.

• Book of Mac: cannot scan more.

  I have a C4680. Cannot scan more. What could be the problem? Then I tried to download a HP drive, thinking that he could solve the problem. The display shows: click on 'Download' to start the download. But where is the button "Download"?

  Thank you.

  Hi @Sky1 ,

  Welcome to the HP Forums!

  I see that you can not scan with your HP Photosmart c4680, on Mac OS X 10.10. I'm happy to help you!

  For this printer on Mac OS X 10.10 it there's no full feature software and drivers from HP. Only a generic driver that is built into the operating system, as described in this guide, HP printers - install Mac printer driver using Apple Software Update.

  To scan, you will want to go through this post, Re: iMac OS X 10.9.3 Scan for iMac driver for HP OfficeJet Pro 8500 a A910a does not appear to be, by my colleague @Sunshyn2005. Even if this post is for a different printer and operating system, it will always apply to your situation.

  I hope this helps!

• HP Color LaserJet Pro M177 MFP: HP Color LaserJet Pro MFP M177 cannot find information network

  I just got my new printer today. I followed the instructions to the letter. Now I try to connect to my network to the "Wireless Setup Wizard" that my router does not support WPS. I sat waiting for the printer view all networks in the range so I could choose mine and continue on. However, after 15 minutes of waiting, I decided to go shopping while he did his thing. I came back 1 hour later and it's still displaying "Retrieve information from wireless network" with the symbol of HP and a blue bar encircling it. It is not locked up as I can hit the Cancel button and it returnes to the network configuration menu. What I'm doing wrong here? My network uses a router NETGEAR WNDR4500 with security WPA2-PSK [AES] is enabled. It transmits the band b/g 2.4 Ghz and 5 Ghz n band. Please any help would be appreciated.

  Hi @Rieu,

  Welcome to the HP Forums!

  I see that your HP Color LaserJet MFP M177 Pro cannot find the network on Windows 7. I'm happy to help you with this problem of connection!

  Please, take a look through the steps in this guide, "Printer is off-line" Message appears on the computer and the HP printer does not print. Thus, this guide, the printer is not maintaining the wireless connection.

  Tips for troubleshooting wireless problems

   

• HP Photosmart all-in-One D110a: Solution Center says disconnected printer, can still print documents, but cannot scan

  No problems before the upgrade windows 10. Solution Center says offline wireless printer but I can still print it. Works on windows 7 without any problem for years, has been working for 9/2015 when I upgraded to W10 and the uninstall update KB3132372. Stopped working today. Cannot scan, but the network is in place. Rebooted everything several times. No recent upgrades or software changes.

  Hi @mikealpha,

  Because there was a registry error in your installation, you will need to uninstall and reinstall the printer software. Below, I've posted some links to documents that offer instructions on how to uninstall, and then reinstall the HP software. Please try all the steps in order and get back to me with the results.

  HP printers - uninstalling the software of the printer (Windows)

  HP printers - Download and install the printer driver and software Via USB

  If it helps, will testify of my answer by pressing the 'thumbs up' below, or click on the button "Accept as Solution" if I helped you reach a solution.

  I hope this helps and have a nice day.

• OfficeJet Pro 8500 wireless (A909g) cannot print to network on windows computers folder 8

  I have an Officejet Pro 8500 A909g on a home wireless network with three windows computers.  Recently upgraded to the Vista computer and the computer from Windows 7 to Windows 8.  Still, the third computer is Windows XP.  The updates were 'clean' (started from scratch) and the latest full version of Windows 8 Hp driver has been installed.  Everything seems to work fine, except that I can't "scan to network folder" on both machines to Windows 8!  I can scan a file from the Hp Solution Center Console and it works fine, but it's too much pain to go through all the steps.  I use "scan to network folder" a LOT, so it is a problem.  The scan to network folder continues to operate correctly on the XP machine.

  To clarify what's happening - Scan kind of works network folder: he finds the file, scans the document and saves it in the folder.  But the size of the file is zero and it is unreadable.

  I called the Hp support by phone and was happy to have very positive support, and they don't charge me even though I was out of warranty.  The technician spent almost an hour of research on the issue, running either through every test possible and to discuss with her supervisor.  In the end, she said that there must be something wrong with my computer.  I think they just ran out of options.

  I am convinced that there is a compatibility issue with Windows 8.  If so, admit it and don't running me in circles more Computer Configuration controls do.

  A related problem: I downloaded the app "Hp Scan and Capture" of Windows 8 and it works at all.  Could not find even the officejet 8500, although this model is listed as a "supported device" so that the app on the Hp website.

  Unfortunately this printer is not on the list of printers supported for this application. Unfortunately, this printer has been made too long before programming has been written so that it can be retro-compatible.

  http://h30434.www3.HP.com/T5/scanning-faxing-and-copying/Windows-8-app-HP-scan-and-capture/TD-p/1826665

  I hope that information is what you are looking for!

• HP3070 analysis via the USB port, but don't scan the network, printing is ok? Used to work, but no more

  MyHP3070 deskjet will scan and print via USB link, but don't scan the network, printing is authorized via netowrk. Used to work but not anymor. I have windows XP laptop. I tried HP doctor but in vain. It says that it cannot connect with the driver. Tried to uninstall and reinstall from the CD and also downloaded driver via HP web page but does not. Any ideas what to try next? Also have Norton 360 software virsus and tried extinction of firewalls, etc., but it doesn't seem to help. What is confusing, is that it is used to work but now is intermittened, it won't work at all.

  I managed to uninstall with REVO Uninstaller. This removed the driver original from the Add/REMOVE program possibly a result.  This then allowed me to install the driver that you recommended to your link above. I ran out of time yesterday to test if the printer has worked with the new download, so I'll have to try again later today to see if it works. I would grab with result.

  Thanks a mil

• 5640 envy: Envy 5640-can we print but cannot scan

  Hello

  I can print but cannot scan. I restarted it printer and pc, plug in the printer and the computer, the HP scan doctor and did the updates. Scanning HP doctor break WIA Scan this part and not finished troubleshooting.

  How can I solve this? Thank you.

  Hello

  Thank you for using the forum.  You will need to install the full features printing software to scan.

  You have downloaded and installed the software features FULL?

  Here "link for your convenience;

  http://support.HP.com/us-en/drivers/selfservice/HP-envy-5640-e-all-in-one-printer-series/6583033/model/6583034#Z7_3054ICK0K8UDA0AQC11TA930C7

  Please select the correct operating system and download the FULL features software.

  We recommend that you uninstall the current software before you reinstall the downloaded software.

  You can try using the Auto Connect Wireless HP if your want a wireless connection of your computer to your printer.

  You will need restore your network wireless to factory default using the Auto Connect Wireless HP.

  There are the following videos very useful for wireless setup.

  Restore the printer network settings

  https://goo.GL/9fyrGS

  Setting up the printer using HP Auto Connect Wireless wireless

  https://goo.GL/oBY6AJ

  Let us know how it turns out.

  Thank you.